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How We Help Who We Work With About Us Contact Us How We Help Who We Work With About Us Contact Us How We Help Who We Work With About Us Contact Us Sub Processors Ciptex - List of Sub-Processors Ciptex Software Services Sub-Processor Schedule Ciptex may use the following Sub-processors for the Third Party Services set out below. Sub-Processor Applicable Service(s) Subject Matter Nature and purpose of processing Location(s) of processing AWS All services Personal data contained in communications sent through or uploaded to the services. Infrastructure Provider providing hosting services and storage. United Kingdom, Germany, USA Twilio All Services Personal data contained in communications sent through or uploaded to the services. Communication Provider providing services and storage USA Yousign RACE Video E-Sign Customer Digital Signatory Services RACE Video features as enabled by customer for Document Transformation & Verification France Sapling AI RACE AI AI Assistive Services for Agent Communication RACE AI features as enabled by customer for Spellcheck & Grammar Services USA Easy CSV RACE Dialler Personal data contained in communications sent through or uploaded to the services. Record Processing and Upload USA Microsoft Azure RACE AI Personal data contained in communications sent through or uploaded to the services. RACE AI features as enabled by customer United Kingdom, Germany, USA Further information Links to further information, privacy policies, End User Terms and Acceptable Use Policies of the relevant Sub-Processors are set out below. The terms set out below, which are applicable to the relevant Third Party Services, shall apply to the Customer’s use of such Third Party Services: Sub-Processor Header 2 AWS Compliance Program (https://aws.amazon.com/compliance/programs/) GDPR Centre (https://aws.amazon.com/compliance/gdpr-center/) Supplementary Measures Addendum (https://d1.awsstatic.com/Supplementary_Addendum_to_the_AWS_GDPR_DPA.pdf) Blog (https://aws.amazon.com/blogs/security/aws-and-eu-data-transfers-strengthened-commitments-to-protect-customer-data/) Twilio https://www.twilio.com/legal/privacy Twilio data protection addendum, applicable to customers who purchase Twilio Services directly from Twilio, is available at https://www.twilio.com/en-us/legal/data-protection-addendum (Twilio Data Protection Addendum). Details of the security measures employed by Twilio in respect of Customer Data are set out in Schedule 2 to the Twilio Data Protection Addendum. The Customer acknowledges that the Software Services include certain features and functionalities that the Customer may elect to use which impact the security of Customer Data processed in the Customer's use of the Software Services, including in respect of the Twilio Services, encryption of voice recordings, availability of multi-factor authentication on Customers' account, or optional Transport Layer Security (TLS) encryption. Security Center (https://security.twilio.com) Twilio's Binding Corporate Rules (https://www.twilio.com/en-us/legal/binding-corporate-rules) GDPR Centre (https://www.twilio.com/en-us/gdpr) Details of Twilio's sub-processors can be found at https://www.twilio.com/legal/sub-processors, which contains a mechanism for the Customer to subscribe to notifications of new sub-processors YouSign Data Processing Agreement (https://yousign.com/data-processing) Sapling AI Trust Center (https://sapling.ai/security) Easy CSV Terms of Use (https://www.easycsv.io/terms) Microsoft Azure Cognitive-Services Security (https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy) GDPR Centre (https://servicetrust.microsoft.com/ViewPage/GDPRBlueprint)