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Data Processing & Transfers List of Subprocessors Current Revised March 2026 Below is a list of subprocessors we work with and the purpose for why we use their services. Customer.io Infrastructure Subprocessors Subprocessor Purpose Location More info Amazon Web Services Cloud Hosting USA, EU https://aws.amazon.com Google Cloud Platform Cloud Hosting, Analytics, AI USA, EU https://cloud.google.com Snowflake Data Warehousing, Analytics USA, EU https://www.snowflake.com Customer.io AI Feature Subprocessors These subprocessors are enabled by default within the Customer.io platform. Customers may disable "Customer.io AI" at any time in their Account Settings. Once disabled, no further Customer Data will be shared with these subprocessors. Subprocessor Purpose Location More info OpenAI, LLC AI model inference for optional AI-powered features USA, EU https://openai.com/policies/services-agreement Google Cloud (Vertex AI) AI model hosting and inference for optional AI-powered features USA, EU https://cloud.google.com/terms/service-terms Anthropic (Claude) AI model hosting and inference for optional AI-powered features USA https://www.anthropic.com/legal/commercial-terms Customer.io Platform Subprocessors Subprocessor Purpose Location More info Mailgun Customer Communications USA, EU https://www.mailgun.com Twilio Customer Communications* USA https://www.twilio.com/en-us/legal/tos *This platform subprocessor is only applicable to customers who have contracted for SMS services. For more information or to subscribe to notifications of updates, please email gdpr@customer.io. If you would like to read about our data handling practices you can find more information in our Privacy Policy.