Customer.io
customer.io · email
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Customer.io's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/customer-io"><img src="https://thirdpartyindex.com/badge/customer-io.svg" alt="Customer.io transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/customer-io)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center conveyor | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Cloud Hosting | USA, EU | |
| Anthropic (Claude) | AI model hosting and inference for optional AI-powered features | USA | |
| Google Cloud (Vertex AI) | AI model hosting and inference for optional AI-powered features | USA, EU | |
| Google Cloud Platform | Cloud Hosting, Analytics, AI | USA, EU | |
| Mailgun | Customer Communications | USA, EU | |
| OpenAI, LLC | AI model inference for optional AI-powered features | USA, EU | |
| Snowflake | Data Warehousing, Analytics | USA, EU | |
| Twilio | Customer Communications* | USA |
Listed as a subprocessor by (28)
Purposes as each company states them.
Abusix abusix.com Customer Communication
Anaconda anaconda.com Email sending
BioRender biorender.com
Candu candu.ai Communication marketing and customer support services; Sales / Marketing
Chainloop chainloop.dev customer.io
Clarity clarity.com
Close close.com Transactional emails
CodeRabbit coderabbit.ai Customer Communications
DataCamp datacamp.com Customer.io provides a number of email related services, including distribution automated transactional email functions (such as password resets) and platform email functions (such as distribution of statement of accomplishments). In addition, customer.io provides certain email functions for distribution of engagement and platform educational materials, which Customer or its Business Users may opt out of receiving.; Email services
Daytona daytona.io Customer Communication
Fly.io fly.io Newsletters and transactional email
Fountain fountain.com Marketing and messaging automation
GitGuardian gitguardian.com Data analytics allowing user dashboard, behavior monitoring and profile data on Platform and Public Monitoring
Inngest inngest.com
Metabase metabase.com Email communications.
Mixmax mixmax.com Customer Messaging
Notion notion.so Transactional, broadcast, and marketing messaging
Notion notion.com Transactional, broadcast, and marketing messaging
OpenRouter openrouter.ai Email Notifications
OpenSesame opensesame.com Messaging
People.ai people.ai Processing operational customer data
Pilosa pilosa.com Email communication with Customer admins
Plain plain.com Marketing; Marketing Analytics
Quo quo.com Email marketing; Marketing Automation
Railway railway.com Platform and Marketing Messaging
SigNoz signoz.io
Upstash upstash.com
Whimsical whimsical.com Email service provider
Changes
None since tracking began.