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UKG Subprocessors French | Spanish Third-party Subprocessors This dynamic list identifies the authorized UKG subprocessors entrusted with processing personal data for our UKG enterprise management cloud applications. Each UKG subprocessor operates under robust contractual obligations for data protection, having executed comprehensive data processing agreements that incorporate effective data transfer mechanisms. The security measures employed by these subprocessors have undergone thorough evaluations conducted by UKG's Third Party Risk Management Team for data security and compliance, including for certain subprocessors compliance with the EBA Guidelines. A link to the PDF version of the subprocessor list is available below for each UKG offering. Download PDF list Note: For UKG OneView services, additional subprocessors may apply. The relevant subprocessors are shared with customers prior to contract execution and are available in the UKG Community UKG Pro Pay and People Center UKG Pro Workforce Management UKG Ready UKG Workforce Central HR Service Delivery (HRSD) Other Products Amazon Web Services Data Processing Location: US UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management Role in Delivery of Services: Email Notifications Scope & Type of Data: Identification, and Contact Information Data Retention: As per the MSA Learn more Arize AI Data Processing Location: Belgium UKG Family Product: UKG Ready, UKG Pro Pay and People Center, UKG Pro WorkForce Management, Everything Benefits, HRSD (including People Assist and UKG Pro Document Manager) Role in Delivery of Services: Troubleshooting, debugging, performance monitoring, and analytics to support system observability and optimization. Scope & Type of Data: Telemetry data containing traces that represent individual request journeys through our system, including processing times and associated metadata. Data Retention: As per the MSA Learn more Clari, Inc. Data Processing Location: US UKG Family Product: HRSD, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management Role in Delivery of Services: Customer Relationship Management (CRM) data analytics Scope & Type of Data: CRM data such as business contact information and activity logs Data Retention: As per the MSA Learn more Google, LLC Data Processing Location: Canada, US UKG Family Product: UKG Pro Pay and People Center Role in Delivery of Services: GCP Architecture, Google Translate, Email/File Storage Scope & Type of Data: Service data including personal data related to the provision of services Data Retention: As per the MSA Learn more Grafana Data Processing Location: US UKG Family Product: UKG Pro Workforce Management, UKG Pro Pay and People Center, UKG Ready, HRSD, EZ Call Role in Delivery of Services: Provides observability services for monitoring, alerting, and operational analytics. Scope & Type of Data: Operational telemetry (metrics, traces, synthetic test data, profiling, and RUM performance signals). Data Retention: As per the MSA Learn more Mailgun Technologies, Inc. Data Processing Location: US UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center Role in Delivery of Services: Email Notifications Scope & Type of Data: Identification & Contact Data Retention: As per the MSA Learn more MasterTax, LLC Data Processing Location: US UKG Family Product: UKG Pro Pay and People Center Role in Delivery of Services: Tax filing Scope & Type of Data: Data entered into the services for the purpose of tax filling. U.S. services only. Data Retention: As per the MSA Learn more Pendo.io, Inc. Data Processing Location: US UKG Family Product: HRSD, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management Role in Delivery of Services: In-App User Engagement and Feedback Platform — used to deliver in-app messaging, walkthrough guides, surveys, product adoption nudges, and to collect usage analytics and customer feedback within UKG applications. Scope & Type of Data: Email address for mapping to Salesforce contacts, Product usage metadata (feature clicks, page visits, guide views), Feedback responses and interaction logs related to in-app messages or guides. No sensitive personal data (e.g., payroll, benefits, or timekeeping data) is passed to Pendo. Pendo does not process or store customer payroll data, HR records, benefits information, or any sensitive UKG internal data. It is limited to data relevant for improving end-user experience and adoption. Data Retention: As per the MSA Learn more PlanSource Benefits Administration, Inc. Data Processing Location: US UKG Family Product: UKG Pro Pay and People Center, UKG Pro Workforce Management, UKG Ready Role in Delivery of Services: UKG Pro Benefits Prime Scope & Type of Data: Data entered into advanced benefits administration solution Data Retention: As per the MSA Learn more Salesforce.com, Inc. Data Processing Location: US UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager) Role in Delivery of Services: Customer Support Portal Scope & Type of Data: Identification, Contact, and Ticket Information Data Retention: As per the MSA Learn more Schoox, Inc. Data Processing Location: US UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager) Role in Delivery of Services: Learning Management System Scope & Type of Data: All data applicable to the services Data Retention: As per the MSA Learn more Splunk, Inc. Data Processing Location: US UKG Family Product: Great Place To Work, UKG Workforce Central, UKG OneView, UKG Ready, UKG Pro Pay and People Center, UKG Pro Workforce Management Role in Delivery of Services: Security Monitoring Scope & Type of Data: Log events that may contain IP address, username, email address Data Retention: As per the MSA Learn more Twilio / SendGrid Data Processing Location: US UKG Family Product: UKG Pro Pay and People Center Role in Delivery of Services: Email Delivery Service Scope & Type of Data: SMS Phone Number and message Data Retention: As per the MSA Learn more UKG Affiliate Subprocessors All UKG affiliates that may access personal data of UKG Customers are bound by UKG Inter-Company Data Transfer Agreement which incorporates appropriate data transfer mechanisms. The following UKG affiliates may access to our Customers’ personal data for the purpose of providing support, maintenance and cloud monitoring of UKG enterprise cloud applications: US Canada Latin America EMEA APAC UKG Inc. Data Processing Location: US UKG Family Product: EZ Call, Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Great Place To Work With Emprising Corp Data Processing Location: US UKG Family Product: UKG Pro, UKG Ready Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support UKG Kronos Systems, LLC Data Processing Location: US UKG Family Product: EZ Call, Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Ascentis Corporation Data Processing Location: US UKG Family Product: Ascentis Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Empower Software Solutions, Inc. Data Processing Location: US UKG Family Product: Empower Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Immedis, Inc. Data Processing Location: US UKG Family Product: UKG OneView Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Interboro Systems Corporation Data Processing Location: Puerto Rico, US UKG Family Product: Interboro Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Kronos SaaShr, Inc. Data Processing Location: US UKG Family Product: EZ Call, Great Place To Work, HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Pro Pay and People Center, UKG Ready, UKG Workforce Central Role in Delivery of Services: Provisioning of Services, Security Monitoring, Support Hosting Providers The below list identifies the list of Hosting Providers used by UKG. Even for those Hosting Providers that do not have access to Customers Data, the security measures employed by these subprocessors have undergone thorough evaluations conducted by UKG's Third Party Risk Management Team for data security and compliance, including for certain subprocessors compliance with the EBA Guidelines. Amazon Data Services Ireland LTD Data Processing Location: Ireland, Germany (Backup) UKG Family Product: UKG OneView Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: No Access to Personal Data Data Retention: As per the MSA Learn more Amazon Web Services Data Processing Location: US UKG Family Product: EZ Call, Great Place To Work Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: No Access to Personal Data Data Retention: As per the MSA Learn more Csquare Data Processing Location: US, Canada UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager), UKG Workforce Central Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: No Access to Personal Data Data Retention: As per the MSA Learn more DataStax Data Processing Location: US, Canada, EU, Australia UKG Family Product: UKG Pro Workforce Management Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: No Access to Personal Data Data Retention: As per the MSA Learn more Equinix GmbH Data Processing Location: Germany UKG Family Product: UKG Workforce Central Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: No Access to Personal Data Data Retention: As per the MSA Learn more Google Inc. Data Processing Location: Dependent on Chosen Infrastructure UKG Family Product: UKG Ready, UKG Pro Workforce Management Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: Service Data including Personal Data related to the provision of Services Data Retention: As per the MSA Learn more Google LLC Data Processing Location: US, Canada UKG Family Product: UKG Pro Pay and People Center Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: Service Data including Personal Data related to the provision of Services Data Retention: As per the MSA Learn more QTS Realty Trust, LLC Data Processing Location: US UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager) Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: Service Data including Personal Data related to the provision of Services Data Retention: As per the MSA Learn more Switch, Inc. Data Processing Location: US UKG Family Product: HRSD (Including UKG Pro People Assist & UKG Pro Document Manager) Role in Delivery of Services: Cloud Service Provider Scope & Type of Data: Service Data including Personal Data related to the provision of Services Data Retention: As per the MSA Learn more Unless otherwise listed on the Order Form, the hosting location of customer data is contingent upon the region where an order is placed and the specific product involved. Please refer to the table below for details on the designated hosting region based on these factors. CUSTOMER REGION PRODUCT EMEA LATAM CANADA APAC USA Hosting Location Hosting Provider Hosting Location Hosting Provider Hosting Location Hosting Provider Hosting Location Hosting Provider Hosting Location Hosting Provider UKG OneView EU Amazon Data Services Ireland EU Amazon Data Services Ireland EU Amazon Data Services Ireland EU Amazon Data Services Ireland EU Amazon Data Services Ireland UKG Pro Pay & People Center Canada Google LLC USA Google LLC UKG Pro WFM EU Google, Inc. USA Google, Inc. Canada Google, Inc. Australia Google, Inc. USA Google, Inc. UKG HRSD (any solution that contains HRSD) EU Google, Inc. USA Google, Inc. Canada Google, Inc. USA Google, Inc. USA Google, Inc. UKG Ready EU Google, Inc. USA Google, Inc. Canada Google, Inc. Australia Google, Inc. USA Google, Inc. UKG Ready (or Pro) Payroll Services NA NA NA NA USA Google, Inc. NA NA USA Google, Inc.