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Identity Automation Sub-processors
Identity Automation’s RapidIdentity Cloud cloud-based Identity and Access Management (IAM)
platform uses the following sub-processors for the service to provide the described SaaS capability.
Vendor Name Service Description RapidIdentity Entity Location
Cloud Services
Amazon Web Cloud Hosting Core service1 Australia,
Services, Inc. Germany,
Japan, Sweden,
United
Advanced firewall capabilities for ShieldID1
Kingdom,
RapidIdentity
United States
ChurnZero, Customer experience All services United States
Inc. analytics and in-product
communication
Elastic.io Log aggregation for support and All services United States
GmbH service maintenance
Gainsight, Customer experience analytics All services United States
Inc. and in-product communication
Open Text SIEM service Security Manager United States
Corporation
PIXM Phishing protection Security Manager United States
Software, Inc. (PhishID)
Twilio, Inc. Email notifications Core service United States
SpyCloud, Inc. Username/password breach Security Manager United States
validation (SafeID)
1 The countries listed are the sub-processor’s locations from which this Identity Automation
product hosting is made available. Unless a customer chooses a specific location, their hosted
location will be the closest geographically to their business address.
Support Services
Sub-processor Location(s) of processing Purpose of processing
Intercom, Inc. United States Customer support case
management
Microsoft Corporation United States Email communication, File
sharing
ServiceNow, Inc. United States Customer support case
management
Zoom Video Communications, United States Online meetings
Inc.
Jamf Subsidiary Affiliates
Jamf and its subsidiary, Identity Automation, rely on subsidiaries to carry out data processing
activities that may involve processing of customers’ (acting as Controllers) personal data. Jamf has
the necessary intra-company agreements in place to ensure the protection of data transferred
between these subsidiaries in alignment with Identity Automation’s Data Processing Agreements
and legal obligations. Identity Automation may transfer and process data to the following entities
as required for business operations.
Entity name Location(s) of processing
Jamf Software LLC United States
Jamf India Private Limited India
Jamf Ltd. United Kingdom
Jamf Software Atlantic. B.V. Netherlands
Jamf Software Australia Pty Ltd Australia
Jamf Software Canada Limited Canada
Jamf Software Germany GmbH Germany
Jamf Software France SARL France
Jamf Software, Inc. Taiwan
Jamf Software Pte. Ltd. Singapore
Jamf Software Poland Sp. z o.o. Poland
Jamf Software Italy s.r.l. Italy
Jamf Software. S. de R.L. de C.V. Mexico
Jamf Software s.r.o. Czechia
Jamf Sweden AB Sweden
JAMF Japan G.K. Japan
Data Jar Ltd United Kingdom
Healthcast, Inc United States
Identity Automation, LP United States
ZecOps Israel Ltd. Israel
Last updated: April 2, 2026