Snapshot 4562

Document

Subprocessor list

URL

https://www.heap.io/heap-sub-processors

Fetched

2026-09-22 21:14:52 UTC

HTTP status

200

Content type

text/html; charset=UTF-8

Fetch mode

static

Size

221777 bytes

SHA-256 (raw)

703f48fb8f31749b1df1a1e2258523ca418db3bbe291478dab78e05035996e52

SHA-256 (normalized text)

72d401d6e5bb8cf76e5e77f7e585a1d88badbac05407891d506d8ff3dc8bbc7c

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
  "entries": [
    {
      "kind": "subprocessor",
      "vendor": "ada-support",
      "evidence_id": 4562,
      "data": {
        "name": "Ada Support, Inc.",
        "purposes": [
          "Providers a customer service ticket management tool"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Toronto, Canada"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "amazon-web-services",
      "evidence_id": 4562,
      "data": {
        "name": "Amazon Web Services (AWS)",
        "purposes": [
          "Hosts the Heap AI and Customer Data and backups",
          "Hosts the Services and Customer Data and backups"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Europe: Ireland (AWS-EU-West-1)",
          "USA: Virginia (primary) and Oregon (backup)"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 4562,
      "data": {
        "name": "Auryc",
        "purposes": [
          "Performs analytics and reporting on Customer Data within the Session Replay add-on",
          "Performs analytics and reporting on Customer Data within the VOC add-on"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Wilmington, USA"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "contentsquare",
      "evidence_id": 4562,
      "data": {
        "name": "Contentsquare",
        "purposes": [
          "Consulting, support, maintenance, implementation, and development"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Paris, France"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 4562,
      "data": {
        "name": "Google Cloud Platform",
        "purposes": [
          "Hosts the Session Replay add-on and Customer Data and backups",
          "Hosts the VOC add-on and Customer Data and backups"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "For more information about Google’s data center locations, visit",
          "Mountain View, USA",
          "Mountain View, USA For more information about Google’s data center locations, visit",
          "this link"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "hotjar",
      "evidence_id": 4562,
      "data": {
        "name": "Hotjar",
        "purposes": [
          "Consulting, support, maintenance, implementation, and development"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Malta"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "ibm",
      "evidence_id": 4562,
      "data": {
        "name": "IBM",
        "purposes": [
          "Performs analytics and reporting on Customer Data within the VOC"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Armonk, USA"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 4562,
      "data": {
        "name": "Looker Studio (Google)",
        "purposes": [
          "Performs analytics and reporting on Customer Data within the Session Replay add-on"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Mountain View, USA"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "openai",
      "evidence_id": 4562,
      "data": {
        "name": "OpenAI",
        "purposes": [
          "Provides large language model"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "San Francisco, USA"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "scaletrix-com",
      "evidence_id": 4562,
      "data": {
        "name": "Scaletrix",
        "purposes": [
          "Professional services partner"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Gurgaon, India"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "snowflake",
      "evidence_id": 4562,
      "data": {
        "name": "Snowflake",
        "purposes": [
          "Gives access to data analytics and reports of Customer Data in their Snowflake instance (“Snowflake integration”)",
          "Hosts the Services and Customer Data and backups (“Heap-Hosted Snowflake”)"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "Bozeman, USA"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "zendesk",
      "evidence_id": 4562,
      "data": {
        "name": "Zendesk, Inc.",
        "purposes": [
          "Provides a customer service platform"
        ],
        "sections": [
          "Sub-processors in use"
        ],
        "locations": [
          "San Francisco, USA"
        ]
      }
    }
  ]
}