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Device Type: Skip to Main Content Skip to Main Content Sub-Processors List Click "Show" under the name of a Vonage product or service below to see the list of sub-processors for that product or service. To receive notification of any proposed changes to this sub-processors list, please subscribe to the Notification Mechanism by completing the Notification Sign-Up Form. For a list of Vonage and Ericsson affiliates who may process customer personal information, please click here. Vonage Business Cloud (VBC) Note that VBC also incorporates the following Vonage APIs and their sub-processors: SMS API, Fraud Defender API, Messages API, Video API, Verify API, and Voice API. Show Sub-Processor Relevant Products and Features Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Vonage Business Cloud plus Add-Ons Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery. USA, EU, Singapore Nuance Communications, Inc. 1 Wayside Road Burlington, MA 01803, USA Voicemail Voice transcription for voicemail. USA Ping Identity 1001 17th Street, Suite 100 Denver, CO 80202, USA VBC Login Fraud and Authentication Support Multi-Factor Authentication provider and login protection. USA, EU, Australia Hide Vonage Contact Center (VCC) Note that VCC also incorporates the following Vonage APIs and their sub-processors: SMS API, Fraud Defender API, Messages API, Verify API, Number Insights API, Voice API, and AI Studio. Show Sub-Processor Relevant Products and Features Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Vonage Contact Center plus Add-Ons Storage of Call Detail Records (CDRs) and call recordings, including interaction content. USA, EU, Australia, Singapore Cantab Research Limited (Speechmatics) One Cambridge Square Milton Avenue Cambridge, CB4 OAE, UK Conversation Analyzer Hosting of Conversation Analyzer Services. USA, EU, Australia Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA VCC for Salesforce Voice VCC Intelligent Workspace Conversation Analyzer VCC Historical Analytics Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing. USA, EU, Australia Meta Platforms, Inc. (WhatsApp) 1601 Willow Road Menlo Park, CA 94025, USA WhatsApp channel Processing and sending of messages, including phone numbers and message content. USA, EU, and other jurisdictions where Meta operates data centers Nylas, Inc. 944 Market St., 8th Floor San Francisco, CA 94102, USA Inbound and outbound email interactions Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications. USA, EU Ping Identity 1001 17th Street, Suite 100 Denver, CO 80202, USA VCC Login Fraud and Authentication Support Multi-Factor Authentication provider and login protection. USA, EU, Australia Twilio, Inc. 101 Spear Street San Francisco, CA 94105, USA Secondary WebRTC voice provider; Emergency calling provider for WebRTC users WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions. USA, EU, Australia, Singapore Hide AI Studio API Note that AI Studio API also incorporates the following Vonage APIs and their sub-processors: Messages API and Voice API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through the service. Public cloud hosting of the services platform, including media and records of communications. USA, EU Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through the service. Text analysis for audio generation (Amazon Polly Text-to-Speech). USA, EU DataDog, Inc. 620 8th Ave New York, NY 10018, USA Personal data related to communications customers send or receive through Vonage’s API service. Potentially identifiable information includes phone number, IP address, and other parameters collected during a call. System monitoring and log management. USA Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech. USA, EU Mailchimp (The Rocket Science Group LLC) 405 N. Angier Ave NE Atlanta, GA 30308, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed mail service for the purpose of sending mails. USA, EU Meta Platforms, Inc. (WhatsApp) 1601 Willow Road Menlo Park, CA 94025, USA Personal data related to the WhatsApp channel and contained in communications that customers send or receive through the WhatsApp channel. Message and Call Detail Record (CDR) processing. USA, EU, and other jurisdictions where Meta operates data centers Meta Platforms, Inc. (WhatsApp) 1601 Willow Road Menlo Park, CA 94025, USA Personal data related to the WhatsApp channel and contained in communications that customers send or receive through the WhatsApp channel. Usage of Meta’s API to configure Meta business manager. USA, EU, and other jurisdictions where Meta operates data centers Hide Audit API Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data related to the users performing activity on an account, or via certain products through Vonage’s APIs and related services, such as the customer dashboard or the Reports API. Public cloud hosting and processing of API services. EU Hide Conversational Commerce/Conversational Connect Conversational Commerce/Conversational Connect includes the product formerly marketed as Jumper.ai. Note that Conversational Commerce/Conversational Connect also incorporates the following Vonage APIs and their sub-processors: SMS API, Messages API, Voice API, and Video API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes. USA, EU Mailgun Technologies, Inc. 12 E Pecan St, #1135 San Antonio, TX 78205, USA Customer email addresses, customer first names, and information related to account activity, such as password resets and account changes. To deliver transactional email notifications to users, including password and one-time password (OTP) communications. USA, EU Mailgun Technologies, Inc. 12 E Pecan St, #1135 San Antonio, TX 78205, USA Customer email addresses, customer first names, and short-lived links associated with exported reports. To support account updates and access to exported reports by sending secure, short-lived URLs. USA, EU Meta Platforms, Inc. (Facebook Messenger) 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through Facebook Messenger. Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance. USA, EU, and other jurisdictions where Meta operates data centers Meta Platforms, Inc. (Facebook Messenger) 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through Facebook Messenger. Security monitoring, fraud prevention, and abuse detection. USA, EU, and other jurisdictions where Meta operates data centers Meta Platforms, Inc. (Facebook Messenger) 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through Facebook Messenger. Transmission, routing, and delivery of messages. USA, EU, and other jurisdictions where Meta operates data centers Pusher Limited 6 New Street Square, New Fetter Lane London, EC4A 3AQ, UK Livechat message content sent by end-users to agents and admins, customer identifiers, including conversation ID, customer first and last names, customer mobile phone numbers, and status changes related to broadcast execution and live conversations. To provide real-time communication capabilities for the Livechat module using WebSocket technology. USA, EU Pusher Limited 6 New Street Square, New Fetter Lane London, EC4A 3AQ, UK Customer identifiers, including conversation ID, first and last names, and mobile phone numbers, opt-in and opt-out preferences for communication, and status changes related to broadcast execution and live conversations. To push live updates, including new messages, chat status changes, and communication preference updates to users within the application. USA, EU Hide Conversations API Note that Conversations API also incorporates the following Vonage APIs and their sub-processors: Voice API and Reports API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the API platform, including signal and content processing. Storage of records of communications. USA, EU, Australia, Singapore Couchbase Inc. 3155 Olsen Drive San Jose, CA 95117, USA Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes name, phone numbers, call data records and other metadata. Managed database services for storing data of varying types to facilitate the operations of the API. USA, EU, Australia, Singapore Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Hide Fraud Defender API Note that Fraud Defender API also incorporates Reports API and its sub-processors. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Adaptive Mobile Security Limited Ferry House, Lower Mount Street Dublin 2, Ireland Personal data related to the services and contained in communications that customers send or receive through the services. Fraud prevention. USA, EU, Australia, Singapore Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through the API or related services. Potentially identifiable information includes voice content, message content, phone numbers, and IP addresses. Fraud detection and prevention. USA, EU, Australia, Singapore Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through the API or related services. Potentially identifiable information includes voice content, message content, phone numbers, and IP addresses. Public cloud hosting and processing for services. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes. USA, EU IPQualityScore LLC (IPQS) PO Box 19052 Las Vegas, NV 89132, USA Personal data related to the services and contained in communications that customers send or receive through the services. Fraud prevention by scanning URLs in the message body. USA, EU, Australia, Singapore Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Hide Identity Insights API Identity Insights includes APIs formerly marketed individually and known as SIM Swap API, Device Status API, Location Verification API, and Subscriber Match API. Note that Identity Insights API also incorporates the following Vonage APIs and their sub-processors: Number Insights API and Reports API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations 4Auth Limited (True.id, IDLayr) 35 Ballards Lane London, N3 1XW, UK Personal data related to the services, such as phone numbers. Processing of phone numbers for identity verification purposes. USA, EU Aduna Global LLC 6300 Legacy Drive Plano, Texas 75024, USA Aduna AB Torshamnsgatan 21 SE-164 40 Stockholm, Sweden Aduna Global Poland Sp.z o.o. ul. Konstruktorska 12 02-673, Warszawa, Poland Aduna Global Canada Inc 2425 Matheson Boulevard East, Suite 200 Mississauga, ON, Canada L4W 5KA Personal data related to the services, such as phone numbers. Processing of phone numbers for identity verification purposes. USA, EU, Canada Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API. Public cloud hosting of the API service, including storage of phone numbers and IP addresses. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API. Public cloud hosting of metadata. USA, EU Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Zumigo, Inc. 2001 Gateway Place, Suite 435E San Jose, CA 95110, USA Personal data related to the services, such as phone numbers and personal data associated with phone numbers like name, surname or address. Processing of phone numbers for identity verification purposes. USA Hide Messages API Messages API includes integrations with various communication channels, which are selected by the customer. The communications channels may include WhatsApp, Viber, Facebook Messenger, Instagram, RCS, and email, among others. Note that Messages API also incorporates the following Vonage APIs and their sub-processors: SMS API, Fraud Defender API, AI Studio, and Reports API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes message content or phone numbers. Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the messaging platform. Storage of message content and records of communications. USA, EU Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Use of Google’s Rich Business Messaging (RBM) as a communication channel option. USA, EU Meta Platforms, Inc. 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through connected Meta-owned communication apps. Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance. USA, EU, and other jurisdictions where Meta operates data centers Meta Platforms, Inc. 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through connected Meta-owned communication apps. Security monitoring, fraud prevention, and abuse detection. USA, EU, and other jurisdictions where Meta operates data centers Meta Platforms, Inc. 1601 Willow Road Menlo Park, CA 94025, USA Personal data contained in and related to communications customers send or receive through connected Meta-owned communication apps. Transmission, routing, and delivery of messages. USA, EU, and other jurisdictions where Meta operates data centers Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes message content or phone numbers. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Viber Media S.à r.l. 2, rue du Fossé L-1536 Luxembourg Grand Duchy of Luxembourg Personal data related to the services and contained in communications that customers send or receive through the services. Message and Call Detail Record (CDR) processing. USA, EU Viber Media S.à r.l. 2, rue du Fossé L-1536 Luxembourg Grand Duchy of Luxembourg Telephone number and multi-factor authentication (MFA) credentials. Multi-Factor Authentication provider and login protection. USA, EU Hide Number Insights API Note that Number Insights API also incorporates Reports API and its sub-processors. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting, including signal and content processing. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud storing of Call Detail Records (CDRs). USA, EU Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Hide Quality on Demand (QoD) API Note that QoD API also incorporates Reports API and its sub-processors. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API. Public cloud hosting of the API service, including storage of phone numbers and IP addresses. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API. Public cloud hosting of metadata. USA, EU Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Hide Redact Services Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in call detail records and application logs sent or received through Vonage's APIs. Public cloud hosting and processing of services. EU Couchbase Inc. 3155 Olsen Drive San Jose, CA 95117, USA Personal data related to communications that customers send or receive through Vonage’s API services. Potentially identifiable information includes names, phone numbers, call data records and other metadata. Managed database services for the purpose of storing configuration data to facilitate the operation of the services. EU Hide Reports API Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata. Public cloud hosting of API platform. USA, EU, Australia, Singapore Couchbase Inc. 3155 Olsen Drive San Jose, CA 95117, USA Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata. Managed database services hosted in public cloud for the purpose of storing details of the API’s incoming requests. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata. Public cloud storing of Call Detail Records (CDRs). EU Hide SMS API & 10DLC API Note that SMS API and 10DLC API also incorporate the following Vonage APIs and their sub-processors: Fraud Defender API, Number Insights API, and Reports API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the platform, including signal and message processing. Storage of media and records of communication. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes. USA, EU Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Hide Verify API Verify API includes the API formerly marketed individually and known as Number Verification API. Note that Verify API also incorporates the following Vonage APIs and their sub-processors: Reports API, Fraud Defender API, SMS API, Messages API, Voice API, and Video API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations 4Auth Limited (True.id, IDLayr) 35 Ballards Lane London, N3 1XW, UK Personal data related to the services, such as phone numbers. Processing of phone numbers for authentication purposes. USA, EU Aduna Global LLC 6300 Legacy Drive Plano, Texas 75024, USA Aduna AB Torshamnsgatan 21 SE-164 40 Stockholm, Sweden Aduna Global Poland Sp.z o.o. ul. Konstruktorska 12 02-673, Warszawa, Poland Aduna Global Canada Inc 2425 Matheson Boulevard East, Suite 200 Mississauga, ON, Canada L4W 5KA Personal data related to the services, such as phone numbers. Processing of phone numbers for authentication purposes. USA, EU, Canada Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting, including signal and content processing. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes. USA, EU Meta Platforms, Inc. (WhatsApp) 1601 Willow Road Menlo Park, CA 94025, USA Personal data related to the services, such as phone numbers. Processing of phone numbers for authentication purposes. USA, EU, and other jurisdictions where Meta operates data centers Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Sendinblue SAS (Brevo) 55 Rue d'Amsterdam 75008 Paris, France Personal data related to the services, such as email addresses. Processing of email addresses for authentication purposes. EU Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Hide Video API Note that Video API also incorporates Reports API and its sub-processors. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications. USA, India, Japan, Singapore, South Korea, Australia, EU, Brazil Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for the purpose of storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Sendinblue SAS (Brevo) 55 Rue d'Amsterdam 75008 Paris, France Customer’s email address data in order to receive notifications related to the services. Public cloud hosting of API platform, including signal and message processing. Storage of records of communications. USA, EU Hide Voice API Note that Voice API also incorporates the following Vonage APIs and their sub-processors: Reports API, Fraud Defender API, AI Studio, and Number Insights API. Show Sub-Processor Categories of Personal Data Processed Processing Purposes Processing Locations Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud hosting and processing of AI voice services, including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings. USA, EU, Australia, Singapore Amazon Web Services, Inc. 410 Terry Ave. North Seattle, WA, 98109-5210, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Australia, Singapore Couchbase Inc. 3155 Olsen Drive San Jose, CA 95117, USA Personal data related to communications that customers send or receive through Vonage’s API services. Potentially identifiable information includes names, phone numbers, call data records and other metadata. Managed database services for storing data of varying types to facilitate the operations of the API. USA, EU, Australia, Singapore Google LLC 1600 Amphitheatre Parkway Mountain View, CA, 94043, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech. USA Nuance Communications, Inc. 1 Wayside Road Burlington, MA 01803, USA Personal data contained in communications that customers send or receive through Vonage's services that use Text-To-Speech. Text analysis for audio generation. USA Redis Ltd. 303 2nd St, North Tower Ste 525 San Francisco, CA 94107, USA Personal data related to the services and contained in communications that customers send or receive through the services. Managed database services for storing data to facilitate the operations of the service and for network queuing. USA, EU, Australia, Singapore Softlayer Technologies, Inc. 14001 North Dallas Parkway Suite M100 Dallas, TX 75240, USA Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications. USA, EU, Singapore Hide 5/12/2026, 1:14:08 PM | V20.1 Tue Sep 22 2026 17:46:25 GMT-0400 (Eastern Daylight Time)