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Scripts and page chrome removed; this is what change detection compares.
Skip to navigationSkip to main content Great Question Great Question is the only customer research tool you need to recruit participants, conduct research & share what you learn with your team. security@greatquestion.co Subprocessors Amazon Web Services • IaaS Provider: File storage (S3) + RDS United States Hosts the Great Question platform. Stores the production database (RDS) and file uploads, images and CSV imports (S3) for the life of the customer account. Datadog • Monitoring and logging United States Infrastructure monitoring, log storage and APM. No PII is sent; identifiers are scrubbed before ingestion. Logs are retained for a limited period for troubleshooting. Hubspot • Sales tooling (CRM) United States Sales and marketing CRM. Retains prospect contact information for the duration of the sales relationship. Stripe • Payment processing United States Processes subscription payments. Retains payment information and transaction history as required for billing and financial records. Adobe • PDF content extraction United States Extracts text and content from uploaded PDF files. Algolia • Search infrastructure United States Powers in-app search. Holds a search index of candidate names and previous research data, kept in sync with the platform and removed when the source data is deleted. Deepgram • Transcription United States Transcribes audio from research sessions to text. Loom • Video messaging and collaboration United States Async video messaging used by our team for walkthroughs and support. Mixpanel • Product analytics United States Product analytics on how account users interact with the Great Question app. Retains usage events to report on product adoption over time. Mux, Inc • Video transcoding and hosting United States Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform. 1-10 of 28 results Showresults per page All subprocessors Amazon Web Services Hosts the Great Question platform. Stores the production database (RDS) and file uploads, images and CSV imports (S3) for the life of the customer account. IaaS Provider: File storage (S3) + RDS United States aws.amazon.com Datadog Infrastructure monitoring, log storage and APM. No PII is sent; identifiers are scrubbed before ingestion. Logs are retained for a limited period for troubleshooting. Monitoring and logging United States datadoghq.com Hubspot Sales and marketing CRM. Retains prospect contact information for the duration of the sales relationship. Sales tooling (CRM) United States https://www.hubspot.com/ Stripe Processes subscription payments. Retains payment information and transaction history as required for billing and financial records. Payment processing United States https://stripe.com/ Adobe Extracts text and content from uploaded PDF files. PDF content extraction United States https://www.adobe.com/ Algolia Powers in-app search. Holds a search index of candidate names and previous research data, kept in sync with the platform and removed when the source data is deleted. Search infrastructure United States https://www.algolia.com/ Deepgram Transcribes audio from research sessions to text. Transcription United States https://deepgram.com/ Loom Async video messaging used by our team for walkthroughs and support. Video messaging and collaboration United States https://www.loom.com/ Mixpanel Product analytics on how account users interact with the Great Question app. Retains usage events to report on product adoption over time. Product analytics United States https://mixpanel.com/ Mux, Inc Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform. Video transcoding and hosting United States https://mux.com/ Nylas Powers the Google and Microsoft email and calendar integrations. Processes candidate names, email addresses and message content, and holds OAuth tokens for connected accounts while the integration is active. Email and calendar integration (Gmail, Microsoft) United States https://www.nylas.com/ OpenAI Processes anonymized and pseudonymized transcript and survey data for v1 AI features (Ask AI, synthesis, auto-highlights, tags, chapters, titles). Machine learning LLM provider United States https://openai.com/ Recall Meeting bots that join video calls and capture the call stream for research sessions. Video call bots United States https://www.recall.ai/ Segment Event pipeline that routes product usage events and account user data to our analytics tools. Data is held transiently in transit. Data and analytics pipeline United States http://segment.io/ Sendgrid Transactional email delivery. Processes recipient name, email address and message content; delivery logs are retained briefly for deliverability tracking. Email sending provider United States https://sendgrid.com/en-us Sentry Application error tracking. Error context includes user ID and email so we can investigate issues; all other PII is scrubbed. Error events are retained for a limited period. Exception handling and logging United States https://sentry.io/ Tremendous Sends incentive payments to research participants. Retains recipient name, email address and payment records as required for financial reconciliation. Processing incentives United States www.tremendous.com Vero Email delivery for candidate messaging. Processes candidate name, email address and message content; retains send history for deliverability tracking. Email sending provider United States app.getvero.com Vitally Customer success platform. Retains account user demographics and product behavior to manage the customer relationship. Customer success platform United States https://www.vitally.io/ Google Cloud Generates vector embeddings via Vertex AI for Ask AI semantic search and transcript indexing. Processes transcript text and user-entered Ask AI queries, which may include PII. AI embeddings provider (Ask AI semantic search) United States https://cloud.google.com PostHog Product analytics on Great Question app usage. Retains usage events to report on product adoption over time. Product analytics United States posthog.com User Interviews Recruits external research participants. Processes study criteria, screener responses and participant contact information for the duration of the study. Participant recruitment services United States https://www.userinterviews.com Vercel Hosts front-end applications and routes AI inference requests. Request data is processed transiently. Infrastructure provider, AI inference routing United States Cartesia Text-to-speech for AI-moderated sessions. Text to Speech Services United States cartesia.ai Frigade In-app onboarding flows and product tours. Retains onboarding progress per user. In-app onboarding United States frigade.com Daily.co Video calls, screen sharing and recording for research sessions. Processes candidate video recordings. Video recording and screen sharing United States https://www.daily.co/ Google Analytics Website traffic analytics for the marketing site. IP addresses are anonymized; aggregate visitor data is retained for reporting. Website traffic analytics United States https://analytics.google.com Anthropic LLM inference for AI features. LLM inference United States https://www.anthropic.com/