Great Question

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Great Question declares 28 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. The list last changed on Sep 24, 2026: 0 added, 0 removed, 1 changed. 4 tracked vendors name Great Question as a subprocessor, including Bluebeam, Dashlane and Loopio.

Subprocessors CSV of Great Question's subprocessors · Atom feed of Great Question's subprocessors DORA draft CSV of Great Question's subprocessors as declared by Great Question what's this? · 

28 third parties.

NamePurposeLocationListed since
Adobe Extracts text and content from uploaded PDF files.; PDF content extractionUnited States
Algolia
Powers in-app search. Holds a search index of candidate names and previous research data, kept in sync with the platform and removed when the source data is deleted.; Search infrastructure
United States
Amazon Web Services
Hosts the Great Question platform. Stores the production database (RDS) and file uploads, images and CSV imports (S3) for the life of the customer account.; IaaS Provider: File storage (S3) + RDS
United States
Anthropic AILLM inference; LLM inference for AI features.United States
Cartesia Text to Speech Services; Text-to-speech for AI-moderated sessions.United States
Daily.co Video calls, screen sharing and recording for research sessions. Processes candidate video recordings.; Video recording and screen sharingUnited States
Datadog
Infrastructure monitoring, log storage and APM. No PII is sent; identifiers are scrubbed before ingestion. Logs are retained for a limited period for troubleshooting.; Monitoring and logging
United States
Deepgram AITranscribes audio from research sessions to text.; TranscriptionUnited States
Frigade In-app onboarding; In-app onboarding flows and product tours. Retains onboarding progress per user.United States
Google Analytics Website traffic analytics; Website traffic analytics for the marketing site. IP addresses are anonymized; aggregate visitor data is retained for reporting.United States
Google Cloud AI
AI embeddings provider (Ask AI semantic search); Generates vector embeddings via Vertex AI for Ask AI semantic search and transcript indexing. Processes transcript text and user-entered Ask AI queries, which may include PII.
United States
Hubspot Sales and marketing CRM. Retains prospect contact information for the duration of the sales relationship.; Sales tooling (CRM)United States
Loom Async video messaging used by our team for walkthroughs and support.; Video messaging and collaborationUnited States
Mixpanel Product analytics; Product analytics on how account users interact with the Great Question app. Retains usage events to report on product adoption over time.United States
Mux, Inc Transcodes, hosts and streams research session video. Stores video assets for playback for as long as the recording exists in the platform.; Video transcoding and hostingUnited States
Nylas
Email and calendar integration (Gmail, Microsoft); Powers the Google and Microsoft email and calendar integrations. Processes candidate names, email addresses and message content, and holds OAuth tokens for connected accounts while the integration is active.
United States
OpenAI AIMachine learning LLM provider; Processes anonymized and pseudonymized transcript and survey data for v1 AI features (Ask AI, synthesis, auto-highlights, tags, chapters, titles).United States
PostHog Product analytics; Product analytics on Great Question app usage. Retains usage events to report on product adoption over time.United States
Recall Meeting bots that join video calls and capture the call stream for research sessions.; Video call botsUnited States
Segment Data and analytics pipeline; Event pipeline that routes product usage events and account user data to our analytics tools. Data is held transiently in transit.United States
Sendgrid Email sending provider; Transactional email delivery. Processes recipient name, email address and message content; delivery logs are retained briefly for deliverability tracking.United States
Sentry
Application error tracking. Error context includes user ID and email so we can investigate issues; all other PII is scrubbed. Error events are retained for a limited period.; Exception handling and logging
United States
Stripe Payment processing; Processes subscription payments. Retains payment information and transaction history as required for billing and financial records.United States
Tremendous Processing incentives; Sends incentive payments to research participants. Retains recipient name, email address and payment records as required for financial reconciliation.United States
User Interviews
Participant recruitment services; Recruits external research participants. Processes study criteria, screener responses and participant contact information for the duration of the study.
United States
Vercel Hosts front-end applications and routes AI inference requests. Request data is processed transiently.; Infrastructure provider, AI inference routingUnited States
Vero Email delivery for candidate messaging. Processes candidate name, email address and message content; retains send history for deliverability tracking.; Email sending providerUnited States
Vitally Customer success platform; Customer success platform. Retains account user demographics and product behavior to manage the customer relationship.United States

Web TechnologiesCSV of Great Question's web technologies · Atom feed of Great Question's web technologies

Great Question's homepage made 139 requests to 3 domains, and 1 service controlled by another company.

Cookie compliance (1): CookieYes

1 third party by category: Cookie compliance 1

Third parties 1 · 11 requests
CookieYes CookieYes 8% of the page's requests 11
First party 1 · 128 requests
Great Question HSTS Lucide Next.js 15.5.28 Next.js App Router Open Graph Priority Hints React Vercel Webpack 92% of the page's requests 128

1 tracked company loaded by the homepage is not in Great Question's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV of the companies listing Great Question · Atom feed of the companies listing Great Question

4 companies
  • Bluebeam bluebeam.com Customer research platform used to recruit participants, schedule sessions, and store interview recordings and feedback.
  • Dashlane dashlane.com User feedback
  • Loopio loopio.com Customer Success feedback tool.
  • Quartzy quartzy.com

ComplianceCSV of Great Question's compliance · Atom feed of Great Question's compliance

Certified
Says it complies with

Certifications as Great Question's trust center lists them; reports are usually shared on request (evidence)

Incidents reported by Great Question's subprocessorsCSV of incidents reported by vendors Great Question lists · Atom feed of incidents reported by vendors Great Question lists

284 reported incidents in the last 30 days, by 15 of the vendors Great Question lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Great Question was involved.

DateCompanyIncidentImpactLasted
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
SentryUS issues feed throwing intermittent errors minor51 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SendGrid· SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
SendGrid· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
SendGrid· SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
SendGrid· SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGrid· SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGrid· SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGrid· SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SendGrid· SegmentSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min

And 259 more. All of them: CSV · Who is around them.

ChangesCSV of Great Question's changes · Atom feed of Great Question's changes

See the list as we read it on any date: Time machine

  1. Changed subprocessor: Google Cloud purpose: AI embeddings provider (Ask AI semantic search), Generates vector embeddings via the Gemini API for Ask AI semantic search and transcript indexing. Processes transcript text and user-entered Ask AI queries, which may include PII. → AI embeddings provider (Ask AI semantic search), Generate… evidence: subprocessor: Google Cloud list before and after: subprocessor: Google Cloud
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