Snapshot 53870
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
Skip to navigationSkip to main content Welcome 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience — combining Contact Center, Unified Communications, and CPaaS APIs. Privacy PolicyOpens in new tab Subprocessors 8x8 Group Companies - 8x8, Inc (USA) - 8x8 UK Limited (UK) - 8x8 International SRL (Romania) - 8x8 International Pte Ltd. (Singapore) - 8x8 International Pty Ltd. (Australia) Alchemer LLC • CPAAS USA End user surveys [User does not have to respond to surveys and then the sub processor will not be used.] Amazon Web Services, Inc • Cloud Service Provider USA, Canada, Brazil, UK, EU, Singapore, Australia All data processed in 8x8 microservices, including long term call and screen recording storage. Amplitude, Inc. • Software Provider [as a Service Provider] USA Calabrio (Teleopti) • Software Provider [as a Service Provider] USA, EU, China User stats [This sub processor is only used if WFM is ordered] Cognigy GmbH • Software Provider [as a Service Provider] EU ICA: Intelligent Customer Assistant. Automated chatbots and flows [This sub processor is only used when a customer purchases the ICA service] Creovai • Software Provider [as a Service Provider] USA, Europe, Latin America AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams, aiming to improve customer and agent experiences. Cronofy Limited • Software Provider [as a Service Provider] USA, EU User Calendars -[This sub processor is only used if an end user deliberately selects “calendar sync” inside the 8x8 Work App, and confirms they wish to share data with Cronofy] Descope • CPAAS USA For CPAAS users only, Login/Email and password stored and processed in the US. For MFA the user’s mobile number also stored. Dstny (Qunifi Limited) • Software Provider [as a Service Provider] USA, UK, Australia Microsoft Teams media integration [This sub processor is only used if MS Teams integration is used] 1-10 of 27 results Showresults per page All subprocessors 8x8 Group Companies \- 8x8, Inc (USA) \- 8x8 UK Limited (UK) \- 8x8 International SRL (Romania) \- 8x8 International Pte Ltd. (Singapore) \- 8x8 International Pty Ltd. (Australia) 8x8.com Alchemer LLC End user surveys [User does not have to respond to surveys and then the sub processor will not be used.] CPAAS USA alchemer.com Amazon Web Services, Inc All data processed in 8x8 microservices, including long term call and screen recording storage. Cloud Service Provider USA, Canada, Brazil, UK, EU, Singapore, Australia https://aws.amazon.com Amplitude, Inc. Software Provider [as a Service Provider] USA amplitude.com Calabrio (Teleopti) User stats [This sub processor is only used if WFM is ordered] Software Provider [as a Service Provider] USA, EU, China calabrio.com Cognigy GmbH ICA: Intelligent Customer Assistant. Automated chatbots and flows [This sub processor is only used when a customer purchases the ICA service] Software Provider [as a Service Provider] EU cognigy.com Creovai AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams, aiming to improve customer and agent experiences. Software Provider [as a Service Provider] USA, Europe, Latin America creovai.com Cronofy Limited User Calendars \-[This sub processor is only used if an end user deliberately selects “calendar sync” inside the 8x8 Work App, and confirms they wish to share data with Cronofy] Software Provider [as a Service Provider] USA, EU cronofy.com Descope For CPAAS users only, Login/Email and password stored and processed in the US. For MFA the user’s mobile number also stored. CPAAS USA descope.com Dstny (Qunifi Limited) Microsoft Teams media integration [This sub processor is only used if MS Teams integration is used] Software Provider [as a Service Provider] USA, UK, Australia dstny.com Google Natural Language Processing (sold as Virtual Agent), client UI stats (Data where 8x8 is a Controller). Google’s Cloud Platform (GCP) is also used to host the CPaas messaging Software Provider [as a Service Provider] USA google.com Inference (part of Five9) Any PII passed on media in IVR. Biometrics processing is performed in Amazon Web Services in Europe (Ireland). NOTE: You can turn off utterance storage in Node Settings. [This sub processor is only used if Intelligent IVR is ordered] Software Provider [as a Service Provider] USA five9.com Microsoft Power BI CPAAS USA microsoft.com Movate Outsourced service for 8x8's global tier 1 technical support Support Service Provider Costa Rica movate.com Oracle America, Inc. (Oracle Cloud Infrastructure) Full stack deployments in various regions, including data processor storage in the same region as the customer is deployed. Cloud Service Provider USA, Canada, Brazil, UK, EU, India, Australia oracle.com PCIPAL PCI Card data [This sub processor is only used if Securepay is ordered] Software Provider [as a Service Provider] USA, UK pcipal.com SpinSci EHR integrations to products such as Epic and Athena Software Provider [as a Service Provider] spinsci.com Sutherland Global Services Outsourced service for 8x8's global tier 1 support Support Service Provider Philippines sutherlandglobal.com Verint Verint® Monet Workforce Management is an affordable, easy-to-use contact center software solution that optimizes employee forecasting and scheduling. It can free you from the limitations of scheduling spreadsheets and help you tackle the two biggest contact center challenges: meeting service levels and controlling costs. Software Provider [as a Service Provider] verint.com Anthropic One of the underlying AI models for AI Studio AI Studio AI Model Provider USA anthropic.com Cloudflare Content delivery network (CDN) and network/application security provider. AI Studio Cloud Infrastructure USA cloudflare.com Deepgram Speech-to-text (ASR) and voice-intelligence provider. AI Studio Voice and Telephony USA deepgram.com Google One of the underlying AI models for AI Studio AI Studio AI Model Provider USA cloud.google.com OpenAI One of the underlying AI models for AI Studio AI Studio AI Model Provider USA openai.com Voximplant Voice/CPaaS and voice-AI orchestration infrastructure. AI Studio Voice and Telephony USA https://voximplant.com/ SpaceXAI One of the underlying AI models for AI Studio AI Studio AI Model Provider USA https://x.ai/ ElevenLabs One of the underlying AI models for AI Studio AI Studio AI Model Provider USA elevenlabs.io