Snapshot 54447
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "ably",
"evidence_id": 13524,
"data": {
"name": "Ably",
"domain": "ably.com",
"purposes": [
"Message delivery service",
"Message delivery service to support real-time delivery of messages via messenger products"
],
"locations": [
"USA, EU or Australia dependent upon customers selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 13524,
"data": {
"name": "Amazon Web Services, Inc.",
"domain": "aws.amazon.com",
"purposes": [
"Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom",
"Hosting, storage and processing (including AI processing) of Customer Data"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 13524,
"data": {
"name": "Anthropic, PBC",
"domain": "anthropic.com",
"purposes": [
"Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.",
"Provides large language model processing via APIs for customers using Intercom’s AI Products (USA)."
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "cartesia",
"evidence_id": 13524,
"data": {
"name": "Cartesia AI, Inc.",
"domain": "cartesia.ai",
"purposes": [
"AI processing (text to speech)",
"Provides AI Processing for Fin Voice AI Agent"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 13524,
"data": {
"name": "Cloudflare, Inc.",
"domain": "cloudflare.com",
"purposes": [
"Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services",
"Transport Layer Security (\"TLS\") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland)"
],
"locations": [
"USA or EU dependent upon Customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 13524,
"data": {
"name": "Eleven Labs, Inc.",
"domain": "elevenlabs.io",
"purposes": [
"AI Processing (text to speech)",
"Provides AI Processing (specifically text to speech) for Fin Voice AI Agent"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 13524,
"data": {
"name": "Google",
"domain": "google.com",
"purposes": [
"Provides AI processing",
"Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU."
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "mailgun",
"evidence_id": 13524,
"data": {
"name": "Mailgun Technologies, LLC",
"domain": "mailgun.com",
"purposes": [
"Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services",
"Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "bird",
"evidence_id": 13524,
"data": {
"name": "Message Systems, Inc. (d/b/a Sparkpost)",
"domain": "bird.com",
"purposes": [
"Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services",
"SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time"
],
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 54447,
"data": {
"name": "Microsoft Corporation",
"domain": "microsoft.com",
"purposes": [
"AI processing",
"Provides EU hosted AI Products by utilizing Azure OpenAI Service"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 13524,
"data": {
"name": "OpenAI, L.L.C.",
"domain": "openai.com",
"purposes": [
"AI processing",
"OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity."
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "planetscale",
"evidence_id": 13524,
"data": {
"name": "PlanetScale Inc.",
"domain": "planetscale.com",
"purposes": [
"Database storage and caching",
"PlanetScale is a fully-managed MySQL database platform, powered by Vitess"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 13524,
"data": {
"name": "Snowflake Inc.",
"domain": "snowflake.com",
"purposes": [
"Data warehouse services and processing (including AI processing)",
"Snowflake enables data storage, processing, and analytic solutions"
],
"locations": [
"USA or EU dependent upon customer's selected region"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 13524,
"data": {
"name": "Twilio, Inc.",
"domain": "twilio.com",
"purposes": [
"SMS and Phone functionality",
"Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs."
],
"locations": [
"USA"
]
}
}
]
}