Snapshot 6456

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Subprocessor list
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https://www.meltwater.com/en/privacy/subprocessors
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Meltwater Subprocessors
Privacy Policy | DPA | Subprocessors
Business Systems Providers
Sub-processor
Purpose
Types of Data Stored
Data Location
Atlassian
Internal ticketing system
Data required to solve the reported issue such as name of the user or contact person
Ireland, Germany
Carahsoft Technology Corp.
Customer support to clients in the United States and Canada
Account data
USA
Drift.com, Inc.
User engagement and outreach
Name; Email
USA
EdInvent Inc. (Accredible)
Training and accreditation platform
Name; Email, IP-address
UK, USA
Google LLC
G-Suite
E-mail content
EU, USA
Intercom R&D Unlimited Company
User engagement and outreach
Name; Email
USA
Microsoft Corp
Office365
Email content
EU
Oracle America Inc.
Netsuite- Billing software
Name; Email
USA
Satismeter s.r.o
Customer surveys
Name; Email
EU
Totango
Customer Success
Account Data
EU, USA
Sub-processors for the Media Intelligence platform
Sub-processor
Purpose
Types of Data Stored
Data Location
Auth0, Inc.
Login authentication for passwordless login
E-mail or username used for login
USA
Amazon Web Services, Inc., Amazon Web Services EMEA SARL
Cloud storage
Media Intelligence platform
Ireland and Germany
Basefarm AS
Data center
Media Intelligence platform
Norway
Launchboard Software Inc.
Customer surveys
Name; e-mail
EU
Microsoft Azure
AI features on the platform
Account data and any data the user inputs to the AI features
EU, USA
Microsoft Azure
File Storage and backup services, Cloud Storage
Media Intelligence platform
North Europe
MongoDB Inc.
User Engagement
E-mail
Ireland
OpenAI OpCo, LLC
AI features on the platform
Account data and any data the user inputs to the AI features
USA
RFPIO
User Engagement
Name; e-mail
EU, USA
Segment i.o, Inc.
User Engagement
Name; e-mail
USA
Totango
Customer Success
Account Data
EU, USA
Twilio Inc.
Email engagement
Name; email; IP-address
USA
Worketics IT Solutions
Provision of customer support
Account data
Philippines
84codes AB (CloudAMQP)
Background processing
Name; e-mail
EU, USA
Sub-processors for the Influencer Marketing platform
Sub-processor
Purpose
Types of Data Stored
Data Location
Auth0
Login to the platform
E-mail or username used for login
USA
AWS
File storage and backup services
Influencer Marketing platform data
Ireland
Bugsnag
A platform for error monitoring.
Error log or exception which can include emails of clients.
USA, Canada and the EU
Dropbox International Unlimited Company
Facilitating e-signatures
Name and email
USA, Australia, EU, Japan, Canada, and United Kingdom
Fullstory
User engagement and experience.
Product usage, Emails
USA and EU
Microsoft Azure
AI features on the platform
Account data and any data the user inputs to the AI features
EU, USA
Microsoft Clarity
User engagement and experience.
Name, email, locatoion and product usage
Microsoft Azure
OpenAI OpCo, LLC
AI features on the platform
Account data and any data the user inputs to the AI features
USA
The Rocket Science Group LLC d/b/a Mailchimp
Email engagement between clicustomer and influencer.
Email, name, email content log
USA
Totango
Customer Success
Account Data
EU, USA
Twilio Inc.
Email engagement
Name; email; IP-address
USA
Pipedrive
Web-based sales CRM & pipeline management software
CRM (Emails, Notes, Meta data)
UK
Zapier
Automations between tools.
Any data included in the Zapier integration enabled by the customer.
USA
Sub-processors for the Consumer Insights platform
Sub-processor
Purpose
Types of Data Stored
Data Location
Alibaba Cloud
Cloud storage
Radarly platform only to the extent that China is included in the Agreement
China
AWS
Cloud storage
Consumer Insights (Radarly) platform
Ireland and Japan
Microsoft Azure
AI features on the platform
Account data and any data the user inputs to the AI features
EU, USA
OpenAI OpCo, LLC
AI features on the platform
Account data and any data the user inputs to the AI features
USA
OVH
Cloud storage
Consumer Insights (Radarly) platform
France and Canada
Pendo
User session analytics
EU, USA
HubSpot
CRM and Marketing database (invoicing via Netsuite)
First name, last name, email address, phone number
USA
Totango
Customer Success
Account Data
EU, USA
Typeform
Support requests
Personal data included in support requests
EU, USA
Worketics IT Solutions
Provision of customer support
Account data
Philippines
Sub-processors for the Content Curation platform
Sub-processor
Purpose
Types of Data Stored
Data Location
Transfer mechanism to a non adequate country
AWS
Cloud storage
Content Curation (Scoop.it) platform
France
Mediactive
Data center
Content Curation (Scoop.it) platform
France
Scaleway
Cloud Storage
Scoop.it platform
France
Zapier
Automations between tools.
Any data included in the Zapier integration enabled by the customer.
USA
DPF
Sub-processors for the Sales Intelligence platform
Sub-processor
Purpose
Types of Data Stored
Data Location
Transfer mechanism to a non adequate country
Bugsnag
Website error monitoring and reporting
Front-end error reporting
USA
SCC
HappyFox
Product Help Desk chat and issue ticketing
Owler client's first name, last name, email address, phone number, email & Ticket content
EU and USA
MongoDB Atlas
Database storage and management
Owler customer email, name, employer, role, hashed password.
USA
DPF
Salesforce
CRM
Owler client's first name, last name, email address, email content, phone number
Germany, United Kingdom, France, USA and Japan
Pendo
Website usage metrics, reporting, onboarding and usage guidance
Owler client's first name, last name, email address
USA
DPF
SendGrid (Twilio)
Email delivery management and reporting
Owler client's first name, last name, email address
USA
DPF
Stripe
Payments processing and reporting
Owler client's first name, last name, email address, credit card information
Global
SCC, DPF
Amplitude
Website usage metrics & reporting
Owler client's first name, last name, email address
USA
DPF
Tray.aiio
Integrations builder
Owler client's first name, last name, email address
USA
SCC
Sub-processors for the manual reporting and newsletter curation under Delivery Services
Sub-processor
Purpose
Types of Data Stored
Data Location
Transfer mechanism to a non adequate country
A.G. Consulting Limited
Creating manual reports and curating newsletters
Account data
New Zealand
SCC
Cognitive Intelligence Corp.
Creating manual reports and curating newsletters
Account Data of non-EEA customers
Phillippines
Commetric Ltd
Creating manual reports and curating newsletters
Account data
United Kingdom, EU
Fineyear Human Resources Service Ltd
Creating manual reports
Account Data of non-EEA customers
China
KLEA Media Intelligence
Creating manual reports and curating newsletters
Account data
South Africa
SCC
Mpower
Creating manual reports and curating newsletters for mainland China customers
Account data of non-EEA customers
China
Media Connect
Creating manual reports and curating newsletters
Account Data
Australia
SCC
Media Intelligence Brand Distillery
Creating manual reports and curating newsletters
Account data
EU
Mercatus Ltd.
Creating manual reports and curating newsletters
Account Data
Bulgaria
Multyware Associates
Creating manual reports and data cleaning
Account Data
India
SCC
Novemilla
Creating manual reports and curating newsletters
Account Data
Phillippines
SCC
Ninestars Bulgaria EOOD
Creating manual reports and curating newsletters
Account data
EU
Quintype Technologies Inc d/b/a ListenFirst Media
Creating manual reports
Account Data
United States
SCC
Rythmos DB Inc.
Creating manual reports and curating newsletters
Account data
Philippines
SCC
Tagfact Services Pvt Ltd
Creating manual reports and curating newsletters
Account data
India
SCC
Tsengararu
Creating manual reports
Account Data of non-EEA customers
Japan
Zealep Business Solutions
Creating manual reports and curating newsletters
Account Data of non-EEA customers
Phillippines
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