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Legal Subprocessor Disclosure Subprocessor Disclosure Last updated and effective August 31, 2026 Planhat Subprocessors Welcome to Planhat’s Sub-Processor (each a “Sub-Processor”) repository page where we maintain a current list of Sub-Processors authorized to process customer data for Planhat’s services. Planhat carries out annual compliance reviews of its Sub-Processors, and where the engagement of a Sub-Processor requires the cross-border transfer of Customer Data, Planhat ensures that we have adequate transfer mechanisms in place and conducts Transfer Impact Assessments in accordance with applicable regulations for the. Planhat imposes obligations on its Sub-Processors to implement appropriate technical and organizational measures ensuring that the sub-processing of Customer Data is protected to the standards required by applicable regulation and the same standard provided by Planhat’s Customer Data Processing Agreement. Note that as a Customer, you can opt to have data hosted in the EU only, the US only, or a combination of both (available for Customers with more than one tenant). Infrastructure and Hosting Sub-Processor Nature and Purpose of Processing Location of Processing Comment Google LLC., Google Ireland Ltd., Google Cloud EMEA Ltd. Cloud hosting services, Analytics United States, EU Customers can choose to have data hosted in the EU region only or the United States only. MongoDB, Inc. Database management services United States, EU Customer data is hosted in the EU or the United States, depending on the Customer’s selected region. Functionality Sub-Processor Nature and Purpose of Processing Location of Processing Comment Twilio Inc. Email service provider United States Optional functionality. Used for sending transactional emails through Planhat. Google Vertex AI Generative AI functionality United States, EU Optional functionality. Provides output for Planhat Users including to improve language, summarization, search, Q&A over trusted source documents, and reasoning (e.g. sentiment, classification) over structured and unstructured data. Customer Data is not used to train any models. OpenAI Generative AI functionality United States, EU Optional functionality. Provides output for Planhat Users including to improve language, summarization, search, Q&A over trusted source documents, and reasoning (e.g. sentiment, classification) over structured and unstructured data. Customer Data is not used to train any models. Support Sub-Processor Nature and Purpose of Processing Location of Processing Comment Intercom, Inc. Customer support United States Optional sharing. Intercom will only process Customer Data if it is shared between Customer and Planhat in the support chat. Group Companies Sub-Processor Nature and Purpose of Processing Location of Processing Comment Planhat, Inc. Assist in delivery of some or all of the Services United States Fully owned subsidiary. Planhat Ltd. Assist in delivery of some or all of the Services United Kingdom Fully owned subsidiary. Planhat AB Assist in delivery of some or all of the Services Sweden Parent company. Holds most of the group's infrastructure and subcontractor agreements. Acts as Sub-Processor only where the Customer's DPA is with another Planhat group company, or where a Business Associate Agreement is in place. Updates As our business grows and evolves, the Subprocessors we engage may also change. We will post any changes on this page. For more information or to subscribe to notifications of updates to this list, please email compliance@planhat.com. Previous Versions List of Data Subprocessors, September 11, 2025 List of Data Subprocessors, July 28, 2025 List of Data Subprocessors, September 26, 2023 List of Data Subprocessors, May 23, 2023 List of Data Subprocessors, December 28, 2022 List of Data Subprocessors, November 27 2022 List of Data Subprocessors, January 14, 2022 List of Data Subprocessors, May 11, 2021 Solutions Platform Explore Customers Log In Request a Demo planhat About Careers News Contact Legal Security Capabilities Data Intelligence Collaboration Action Governance Integrations Features Solutions Sales CRM Software Customer Success Platform Professional Services Software Customer Success RFP Template AI Deployment Cisco 360 Processes Resources Pricing Events Frontier Partners Help Center Developers Customers Our Impact Planhat for Enterprise Planhat for Scale Ups Planhat for Start Ups Planhat for SaaS Planhat for IT Planhat for Security Guides Services Automation Project Profitability Time Tracking & Timesheets Resource Management Project Management B2B CRM Agentic Sales CRM Recognized as a world-leader by 950+ reviews Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to. © 2026 Planhat inc. Status Terms of Service Privacy Policy Cookie Policy Brand Guidelines Follow us planhat About Careers News Contact Legal Security Capabilities Data Intelligence Collaboration Action Governance Integrations Features Solutions Sales CRM Software Customer Success Platform Professional Services Software Customer Success RFP Template AI Deployment Cisco 360 Processes Resources Pricing Events Frontier Partners Help Center Developers Customers Our Impact Planhat for Enterprise Planhat for Scale Ups Planhat for Start Ups Planhat for SaaS Planhat for IT Planhat for Security Guides Services Automation Project Profitability Time Tracking & Timesheets Resource Management Project Management B2B CRM Agentic Sales CRM Recognized as a world-leader by 950+ reviews Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to. © 2026 Planhat inc. Status Terms of Service Privacy Policy Cookie Policy Brand Guidelines Follow us planhat About Careers News Contact Legal Security Capabilities Data Intelligence Collaboration Action Governance Integrations Features Solutions Sales CRM Software Customer Success Platform Professional Services Software Customer Success RFP Template AI Deployment Cisco 360 Processes Resources Pricing Events Frontier Partners Help Center Developers Customers Our Impact Planhat for Enterprise Planhat for Scale Ups Planhat for Start Ups Planhat for SaaS Planhat for IT Planhat for Security Guides Services Automation Project Profitability Time Tracking & Timesheets Resource Management Project Management B2B CRM Agentic Sales CRM Recognized as a world-leader by 950+ reviews Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to. © 2026 Planhat inc. Status Terms of Service Privacy Policy Cookie Policy Brand Guidelines Follow us