Planhat
Certifications and attestations: SOC 2 Type IISOC 2 Type IISO/IEC 27001
Says it complies with: GDPR, CCPA/CPRA
As listed on Planhat's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 94 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Planhat's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/planhat"><img src="https://thirdpartyindex.com/badge/planhat.svg" alt="Planhat transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/planhat)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page incident.io | snapshot | ||
| Security advisories | snapshot |
Subprocessors
6 third parties, 1 affiliate. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Google LLC., Google Ireland Ltd., Google Cloud EMEA Ltd. | Cloud hosting services, Analytics | United States, EU | |
| Google Vertex AI | Generative AI functionality | United States, EU | |
| Intercom, Inc. | Customer support | United States | |
| MongoDB, Inc. | Database management services | United States, EU | |
| OpenAI | Generative AI functionality | United States, EU | |
| Twilio Inc. | Email service provider | United States |
Listed as a subprocessor by (11)
Purposes as each company states them.
BrightLocal brightlocal.com CRM and customer success platforms
Conveo conveo.ai
D2L d2l.com Client Relationship Management and Global Support
Digicert digicert.com Manage customer success activities
DoiT doit.com Customer success management platform
Otter Meeting Agent otter.ai Customer Success platform for post-sales lifecycle.
Redis redis.io Customer success management platform
Solo.io solo.io Customer support; Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services.
Superside superside.com
incident.io incident.io Account Management Support
wiz.io wiz.io
Service status
1 incident in the last 90 days (1 major or critical, 0 minor, 0 with no stated impact) · typically resolved in 1 h 8 min · longest major: 1 h 8 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Downstream issues with 3rd-party email delivery provider SendGrid | major | 1 h 8 min evidence | |
| Cross-model reference operators within filters temporarily malfunctioned. | minor | 1 min evidence |
As Planhat's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.