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Subprocessors As of May 1, 2024 the latest service descriptions and terms can be found on the IBM website. The documents on this page are available as historical reference. View latest terms Effective 16 November 2023 Apptio has retained the following companies to provide a discrete service to Apptio for purposes of enabling a portion of the Apptio branded SaaS services/products. To the extent that you choose to upload Personal Data to the SaaS services, these providers may perform a processing function for data provided by customers as defined by the General Data Protection Regulation (the GDPR). These third parties are subject to contractual terms that meet the requirements of all applicable data protection regulations, including confidentiality and information security requirements that are at least as rigorous as required by the GDPR. You will see certain Apptio affiliates are listed below. That is because the employees of such entities may be involved in fulfilling certain services related to the Apptio branded products and services (e.g. follow-the-sun support; operational activities; back office functions; professional services and sales activities). Sub-processor Location Purpose of the Processing Amazon Web Services United States of America, AWS Germany (Frankfurt), AWS Ireland Provider of on-demand cloud computing platforms Microsoft, Inc. United States of America Provider of on-demand cloud computing platforms Google, Inc. United States of America Provider of on-demand cloud computing platforms Salesforce.com, Inc. (And Affiliate companies) United States of America Third Party provider of CRM (Customer Relationship Management) and support portal solutions Snowflake, Inc. United States of America Third Party provider of cloud-based computing services The following is a list of current Sub-Processors, in addition to the other mentioned, specifically for the Apptio Targetprocess subscription services as of the Effective Date: Sub-processor Location Purpose of the Processing Amazon Web Services EMEA SARL Germany, United States of America* Data storage and processing SendGrid Twilio United States of America Email Delivery for On-Demand Service Elasticsearch B.V Ireland Search functionality Pendo.io, Inc. Germany, Finland, Belgium, the Netherlands Product usage analytics, product experience and digital adoption solutions Note that Apptio personnel could be involved in the support and maintenance of the infrastructure used to power and run various Subscription Services provided by Apptio. All such personnel are subject to standard contractual obligations including confidentiality and rigorous background checks and receive regular training on data protection and compliance. Apptio have Standard Contract Clauses agreements in place between the different legal entities. Apptio’s affiliates are: Affiliate Relationship Location Apptio Europe Limited wholly-owned subsidiary of Apptio, Inc. United Kingdom Apptio GmbH wholly-owned subsidiary of Apptio, Inc. Germany (E.U.) Apptio NL BV wholly-owned subsidiary of Apptio, Inc. The Netherlands (E.U.) Apptio Pty Ltd. wholly-owned subsidiary of Apptio, Inc. Australia (APAC) Apptio India LLP wholly-owned subsidiary of Apptio, Inc. India (APAC) Apptio France SAS wholly-owned subsidiary of Apptio, Inc. France (E.U.) Apptio Italy SRL wholly-owned subsidiary of Apptio, Inc. Italy (E.U.) Apptio Nordic Aps wholly-owned subsidiary of Apptio, Inc. Denmark (E.U.) Apptio Singapore PTE. LTD. wholly-owned subsidiary of Apptio, Inc. Singapore (APAC) Apptio Technology Canada Ltd. wholly-owned subsidiary of Apptio, Inc. Canada Apptio Poland Sp. Z.O.O. wholly-owned subsidiary of Apptio, Inc. Poland (E.U.) Apptio Spain SL wholly-owned subsidiary of Apptio, Inc. Spain (E.U.) Apptio Sweden AB wholly-owned subsidiary of Apptio, Inc. Sweden (E.U.) Apptio KK wholly-owned subsidiary of Apptio, Inc. Japan Targetprocess Inc.* wholly-owned subsidiary of Apptio, Inc. United States of America * Legacy Targetprocess legal entity specifically for the Apptio Targetprocess subscription services as of the Effective Date. Locations: Apptio will store customer data processed in connection with the Apptio branded products and services while at rest in a tenant provisioned in either Australia, the European Union, the United Kingdom, or the United States. Minor amounts of Customer Data may be accessed by Apptio personnel outside of the applicable geo incidental to support provided as necessary to help ensure the proper functioning of and improvement to the Service on a 24/7 basis.