Third Party Index

Apptio

apptio.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposespartial6 / 7
Data processing addendumnot found0 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total71 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Apptio transparency rating

For Apptio's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center snapshot
Subprocessor list snapshot
Privacy policy snapshot
Status page statuspage snapshot

Subprocessors

10 third parties, 12 affiliates. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Provider of on-demand cloud computing platformsAWS Germany (Frankfurt),; AWS Ireland; United States of America,
Amazon Web Services EMEA SARL Data storage and processingGermany,; United States of America*
Elasticsearch B.V Search functionalityIreland
Google, Inc. Provider of on-demand cloud computing platformsUnited States of America
Microsoft, Inc. Provider of on-demand cloud computing platformsUnited States of America
Pendo.io, Inc. Product usage analytics, product experience and digital adoption solutionsBelgium,; Finland,; Germany,; the Netherlands
Salesforce.com, Inc. (And Affiliate companies) Third Party provider of CRM (Customer Relationship Management) and support portal solutionsUnited States of America
SendGrid Twilio Email Delivery for On-Demand ServiceUnited States of America
Snowflake, Inc. Third Party provider of cloud-based computing servicesUnited States of America
Targetprocess Inc. United States of America
Apptio affiliates (12)
NamePurposeLocationListed since
Apptio GmbH Australia (APAC); Germany (E.U.); Japan
Apptio Europe Limited United Kingdom
Apptio France SAS France (E.U.)
Apptio India LLP India (APAC)
Apptio Italy SRL Italy (E.U.)
Apptio NL BV The Netherlands (E.U.)
Apptio Nordic Aps Denmark (E.U.)
Apptio Poland Sp. Z.O.O. Poland (E.U.)
Apptio Singapore PTE. LTD. Singapore (APAC)
Apptio Spain SL Spain (E.U.)
Apptio Sweden AB Sweden (E.U.)
Apptio Technology Canada Ltd. Canada

Listed as a subprocessor by (1)

Purposes as each company states them.

Service status

5 incidents in the last 46 days (0 major or critical, 2 minor, 3 with no stated impact) · typically resolved in 27 h 3 min

BeganIncidentImpactLasted
Exports from Cloudability to TBM are Behindminor27 h 3 min evidence
Salesforce Outage – Support Case Access Impactednone6 h 41 min evidence
ADM Entity schedule creation is failing for Planning integration schedulesminor2 h 58 min evidence
Datadrop SFTP Service — Scheduled Maintenance August 14 @ 8:00 PM PTnone17 days evidence
Datalink Classic email notifications are failing in the US GovCloud regionnone35 days evidence

As Apptio's status page reports its own incidents (scheduled maintenance left out), read every few hours since .

Changes

None since tracking began.