Apptio

apptio.com · Part of IBM

Apptio declares 10 subprocessors, plus 12 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 23, 2026. 1 tracked vendor, IBM Kubecost, names Apptio as a subprocessor.

Documents marked from IBM are IBM's.

Includes: IBM Kubecost

Subprocessors CSV of Apptio's subprocessors · Atom feed of Apptio's subprocessors DORA draft CSV of Apptio's subprocessors as declared by Apptio what's this? · 

10 third parties, 12 affiliates.

NamePurposeLocationListed since
Amazon Web Services Provider of on-demand cloud computing platformsAWS Germany (Frankfurt),; AWS Ireland; United States of America,
Amazon Web Services EMEA SARL Data storage and processingGermany,; United States of America*
Elasticsearch B.V Search functionalityIreland
Google, Inc. Provider of on-demand cloud computing platformsUnited States of America
Microsoft, Inc. Provider of on-demand cloud computing platformsUnited States of America
Pendo.io, Inc. Product usage analytics, product experience and digital adoption solutionsBelgium,; Finland,; Germany,; the Netherlands
Salesforce.com, Inc. (And Affiliate companies) Third Party provider of CRM (Customer Relationship Management) and support portal solutionsUnited States of America
SendGrid Twilio Email Delivery for On-Demand ServiceUnited States of America
Snowflake, Inc. Third Party provider of cloud-based computing servicesUnited States of America
Targetprocess Inc. United States of America
Apptio affiliates (12)
NamePurposeLocationListed since
Apptio GmbH Australia (APAC); Germany (E.U.); Japan
Apptio Europe Limited United Kingdom
Apptio France SAS France (E.U.)
Apptio India LLP India (APAC)
Apptio Italy SRL Italy (E.U.)
Apptio NL BV The Netherlands (E.U.)
Apptio Nordic Aps Denmark (E.U.)
Apptio Poland Sp. Z.O.O. Poland (E.U.)
Apptio Singapore PTE. LTD. Singapore (APAC)
Apptio Spain SL Spain (E.U.)
Apptio Sweden AB Sweden (E.U.)
Apptio Technology Canada Ltd. Canada

Web TechnologiesCSV of Apptio's web technologies · Atom feed of Apptio's web technologies

Apptio's homepage made 298 requests to 30 domains, 18 services controlled by another company, and 1 domain not identified.

Advertising (6): Google Cloud, Microsoft, Metadata; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., PubMaticAnalytics (5): Demandbase, LinkedIn, Meta, Intentsify, LLC; usually detected as Analytics: WingifyMarketing automation (2): PathFactory, AdobeCookie compliance (1): OneTrustCDN (1): CloudflareOther (3): reviewed as Customer data platform: LiveRamp; reviewed as Performance: ShortPixel; Reviews: Gartner, Inc.

18 third parties by category: Advertising 6Analytics 5Marketing automation 2Cookie compliance 1CDN 1Other 3

Third parties 18 · 99 requests
ShortPixel shortpixel.ai 11% of the page's requests 32
PathFactory PathFactory 6% of the page's requests 17
OneTrust OneTrust 4% of the page's requests 12
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 4% of the page's requests 11
Demandbase Demandbase 11.10.0 1% of the page's requests 4
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Meta Facebook Pixel 2.9.439 1% of the page's requests 3
Adobe Marketo <1% of the page's requests 2
Gartner, Inc. Gartner Peer Insights <1% of the page's requests 2
Magnite, Inc. rubiconproject.com, tremorhub.com <1% of the page's requests 2
Cloudflare cdnjs <1% of the page's requests 1
Index Exchange Inc. casalemedia.com <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
LiveRamp rlcdn.com <1% of the page's requests 1
Metadata Metadata.io <1% of the page's requests 1
PubMatic pubmatic.com <1% of the page's requests 1
Wingify visualwebsiteoptimizer.com <1% of the page's requests 1
Affiliates 1 · 21 requests
IBM IBM Carbon Design System 7% of the page's requests 21
Unknown 1 · 1 request

usbrowserspeed.com

First party 1 · 177 requests
Apptio Akamai Akamai Bot Manager Day.js Elementor Fastly Font Awesome GSAP 1.20.3 Google Tag Manager for WordPress 1.22.3 HSTS Hello Elementor 3.4.7 Isotope MariaDB Masonry MySQL Nginx Open Graph PHP Pantheon Priority Hints RSS RankMath SEO React Slick Swiper Twitter Emoji (Twemoji) Varnish WordPress 7.0.2 core-js 3.46.0 imagesLoaded 5.0.0 jQuery 3.7.1 jQuery Migrate 3.4.1 jQuery UI 1.13.3 lit-element 3.3.3 lit-html 2.8.0 parallax.js styled-components 5.3.11 59% of the page's requests 177

11 tracked companies loaded by the homepage are not in Apptio's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV of the companies listing Apptio · Atom feed of the companies listing Apptio

1 company

Service statusCSV of Apptio's status page incidents · Atom feed of Apptio's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 minor)Aug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 no impact stated)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: 1 incident (1 minor)Oct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: 2 incidents (1 critical, 1 no impact stated)Oct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: 1 incident (1 minor)Oct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: 1 incident (1 minor)Nov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 1 major or critical
  • 20 h 39 min typical time to resolve
  • 2 h 59 min longest major
BeganIncidentImpactLasted
Datalink (DLF) Connectors failing with BOOMI error across all the regions.minor1 h 1 min
Labor rates may be missing in ITP for customers who also use ADMminor7 days
PHP Vulnerability - Apptio Offerings Unaffectedno impact stated6 days
Datalink (DLF) Connectors failing with BOOMI error across all the regions.critical2 h 59 min
Datalink: Cross-Environment Apptio Copy Table Connectors Failingminor20 h 39 min
Exports from Cloudability to TBM are Behindminor27 h 3 min
Salesforce Outage – Support Case Access Impactedno impact stated6 h 41 min
ADM Entity schedule creation is failing for Planning integration schedulesminor2 h 58 min

Incidents per month

0 3 6 Dec 2025: 2 incidents (1 major, 1 minor) · typical time to resolve 2 days Jan 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 3 h 57 min Feb 2026: 3 incidents (3 major) · typical time to resolve 3 h 25 min Mar 2026: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 16 days Apr 2026: 1 incident (1 major) · typical time to resolve 1 h 46 min May 2026: 0 incidents Jun 2026: 5 incidents (5 minor) · typical time to resolve 25 h 7 min Jul 2026: 5 incidents (2 major, 2 minor, 1 no impact stated) · typical time to resolve 1 h 43 min Aug 2026: 6 incidents (1 major, 3 minor, 2 no impact stated) · typical time to resolve 7 h 6 min Sep 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 27 h 3 min Oct 2026: 4 incidents (1 critical, 2 minor, 1 no impact stated) · typical time to resolve 6 days Nov 2026: 1 incident (1 minor) · typical time to resolve 1 h 1 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Datalink4
Automated Data Management1
Costing, Billing, Demand, TBM Studio1
Datalink (Classic)1
Planning1

As Apptio's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Apptio's subprocessorsCSV of incidents reported by vendors Apptio lists · Atom feed of incidents reported by vendors Apptio lists

207 reported incidents in the last 30 days, by 4 of the vendors Apptio lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Apptio was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
SendGridVoice Call Failures in JP1 minor3 h 51 min
SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SendGridIssue resolved minor1 h 43 min
SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SendGridSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
SendGridSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
SendGridSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
SendGridSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
SendGridSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min

And 182 more. All of them: CSV · Who is around them.

ChangesCSV of Apptio's changes · Atom feed of Apptio's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Apptio's site

Apptio transparency rating

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