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Trust Center Start your security review View & download sensitive information Overview Welcome to Dialpad’s Trust Center. Protecting customer data is fundamental to how Dialpad operates. Security, privacy, and compliance are embedded across our products, infrastructure, and internal processes so we can support our customers with confidence and transparency. This Trust Center is your central resource for understanding Dialpad’s evolving security program, learning how we protect data, and requesting access to relevant security and compliance documentation. For security inquiries, contact security@dialpad.com For more information about how we handle personal data, please review our Privacy Policy: https://www.dialpad.com/legal/#privacy Compliance SOC 2 ISO/IEC 27001:2022 ISO/IEC 27017:2015 ISO/IEC 27018:2019 PCI DSS HIPAA NIST CSF CASA Tier 3 CSA STAR EU-US DPF GDPR LGPD CPRA CCPA EU AI Act PIPEDA TX-RAMP Level 2 Dialpad is reviewed and trusted by Randstad Uber REMAX T-Mobile CNN Netflix Tractor Supply Co. Cigna Documents Featured Documents COMPLIANCEISO/IEC 27001:2022 COMPLIANCEISO/IEC 27017:2015 COMPLIANCEISO/IEC 27018:2019 COMPLIANCESOC 2 LEGALData Processing Addendum Risk Profile Data Access LevelRestricted Impact LevelSubstantial Critical DependenceYes View more Product Security Data Security Integrations Security Role-Based Access Control View more Reports PCI DSS Pentest Report Data Security Access Monitoring Data Backups Data Retention View more Application Security Responsible Disclosure Bot Detection Code Analysis View more AI AI Overview Evaluation & Red-Teaming AI Governance View more Legal Subprocessors List Modern Slavery Act Statement Cyber Insurance View more Data Privacy Cookies Data Breach Notifications Data Management View more Access Control Authentication Security Data Access Logging Infrastructure Status Monitoring Amazon Web Services Anti-DDoS View more Endpoint Security Disk Encryption DNS Filtering Endpoint Detection & Response View more Corporate Security Asset Management Practices Email Protection Employee Training View more Policies Access Management Policy Acceptable Use Policy AI Use and Development Policy View more Incident Response Incident Reporting Process Risk Management Risk Assessments Supply Chain Risk Management Asset Management Asset Classification Asset Inventories (Hardware/Software) Secure Asset Disposal BC/DR Data Backup/Backup Protection Disaster Recovery Plan (DRP) Tabletop Exercises Training Employee Privacy Training Secure Development Training Security Awareness Training Change Management Change Management Program Configuration Management Program Physical & Environment Access Monitoring Physical Access Security Remote Telework View more Subprocessors List Knowledge Base (FAQ) Provide proof that Indicators of Compromise (IoCs) from CTI are actively blocking threats. Demonstrate that WAF rules are actively tuned to block OWASP Top 10 attacks. Can you provide evidence of a recent risk assessment conducted specifically on a critical 3rd-party AI Model provider or AI infrastructure supplier? Provide evidence of external Attack Surface Management (ASM) monitoring. What is Dialpad's incident response and breach notification process? View more If you need help using this Trust Center, please contact us. Contact support If you think you may have discovered a vulnerability, please send us a note. Report issue