Dialpad

dialpad.com

Dialpad declares 28 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Anthropic. No published changes since we first read it on Sep 28, 2026. 8 tracked vendors name Dialpad as a subprocessor, including Rapid7, Airwallex US and Alcide.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

28 third parties.

NamePurposeLocationListed since
Amazon.com Cloud Infrastructure and HostingUS, Global
Anthropic AIAI, ML & SpeechUS
Appen AI, ML & SpeechUS, Phillipines
Bandwidth Telephony InfrastructureUS, EU
Box Document & File ManagementUS, EU, CA, JP, AU
Braintrust AI, ML & SpeechGlobal
Bugcrowd Identity, Security & ComplianceUS
CirionTechnologies Cloud Infrastructure & HostingBrazil
CobaltSpeech AI, ML & SpeechUS
Datadog Data, Analytics & MonitoringUS, Global
Digital Realty Cloud Infrastructure & HostingUS, Canada
Equinix Cloud Infrastructure & HostingUS, Netherlands, Hong Kong, Japan, Australia
Gong Data, Analytics & MonitoringUS
Intelliquent Telephony InfrastructureUS
Labelbox AI, ML & SpeechUS
MaestroQA Quality Assurance & SupportUS
Merge Software IntegrationUS, UK
Murf AI AI, ML & SpeechUS
Okta Identity, Security & ComplianceUS
OpenAI AIAI, ML & SpeechUS
Relyance AI Identity, Security & ComplianceUS
Sentry Data, Analytics & MonitoringUS
Snowflake Data, Analytics & MonitoringUS
SoftBank Telephony InfrastructureJapan
Symbio Networks Telephony InfrastructureSingapore, France
T-Mobile US Telephony InfrastructureUS
Voxbone SA Telephony InfrastructureEU
Zendesk® Quality Assurance & SupportGlobal

Web TechnologiesCSV · Atom

Dialpad's homepage made 104 requests to 5 domains, and 4 services controlled by another company.

A/B Testing (1): WebflowCookie compliance (1): Relyance Inc.Other (2): usually detected as Personalisation: Contentful; Video players: Wistia

4 third parties by category: A/B Testing 1Cookie compliance 1Other 2

Third parties 4 · 18 requests
Contentful ctfassets.net 12% of the page's requests 12
Relyance Inc. Relyance AI 4% of the page's requests 4
Webflow Intellimize <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
First party 1 · 86 requests
Dialpad Cloudflare Contentful Framer Motion HSTS Next.js 15.5.18 Next.js App Router Open Graph PWA Priority Hints React Sentry Vercel Vercel Analytics Vercel Speed Insights 1.2.0 Webpack 83% of the page's requests 86

1 tracked company loaded by the homepage is not in Dialpad's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (8)CSV · Atom

8 companies
  • Airwallex US airwallex.com VoIP calling and AI-powered transcription/analytics for customer-facing calls; Voice / Call Analytics
  • Alcide alcide.io
  • Dispel dispel.com Phone service
  • FundApps fundapps.co
  • Kudosity kudosity.com Cloud communications
  • Rapid7 rapid7.com
  • UpGuard upguard.com Cloud communication
  • Veeva Systems veeva.com Management of user communications

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Dialpad's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: 1 incident (1 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 minor)Sep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 2 incidents (1 major, 1 minor)Oct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: 1 incident (1 major)Nov 3: no incident reportedNov 4: 1 incident (1 minor)Nov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 9 incidents in 90 days
  • 3 major or critical
  • 48 min typical time to resolve
  • 7 h 36 min longest major
BeganIncidentImpactLasted
Some customers may be experiencing degraded performance with AI agents.minor27 min
Service degradation affecting Dialpad AI Voice and Text Agentsmajor1 h 31 min
Some customers may be experiencing issues with devices.minor6 h 5 min
Some customers may be experiencing issues making or receiving calls.major7 h 36 min
Service degradation affecting some IVR Customersminor45 min
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing callsminor18 min
Investigating degraded calling performance for some EU numbers and destinationsminor42 min
Partial service disruptionmajor4 h 36 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 1 incident (1 minor) · typical time to resolve 3 h 1 min Feb 2026: 2 incidents (2 minor) · typical time to resolve 1 h 5 min Mar 2026: 1 incident (1 minor) · typical time to resolve 2 days Apr 2026: 1 incident (1 major) · typical time to resolve 2 h 1 min May 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 5 h 28 min Jun 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 3 h 10 min Jul 2026: 2 incidents (2 minor) · typical time to resolve 1 h 24 min Aug 2026: 1 incident (1 minor) · typical time to resolve 48 min Sep 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 45 min Oct 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 7 h 36 min Nov 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 1 h 31 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Telephony Infrastructure: Inbound Calls5
Telephony Infrastructure: Outbound Calls4
Ai Agent1
Carrier Networks: Local Numbers1
Contact Center1
Dialpad Ai1
Omnichannel1

As Dialpad's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Dialpad's subprocessorsCSV · Atom

148 reported incidents in the last 30 days, by 8 of the vendors Dialpad lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Dialpad was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
BandwidthAT&T SMS Delays minor3 h 25 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
BandwidthJFK Calling Incident - Inbound/Outbound Calling minor2 h 19 min
SentryUS issues feed throwing intermittent errors minor51 min
SentryAccount emails not being delivered major42 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SentryEU region replay ingestion latency minor48 min
BandwidthBandwidth Local Market Impairment - 536 - Oklahoma City, OK critical8 h 57 min
BandwidthToll-Free Port Activation Delays minor23 h 57 min
BandwidthBandwidth Local Market Impairment - 532 - Wichita, KS no impact stated2 h 50 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
BandwidthBandwidth Local Market Impairment - Grand Island, NE no impact stated4 h 33 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
SnowflakeINC20000337 minor2 h 5 min
BandwidthBandwidth Local Market Impairment - 256 Clarksburg WV critical2 h 15 min
SnowflakeINC20000336 minor3 h 20 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
SentryIngestion delays across all data minor1 h 10 min

And 123 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Dialpad's site

Dialpad transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/dialpad"><img src="https://thirdpartyindex.com/badge/dialpad.svg" alt="Dialpad transparency rating on Third Party Index" height="20"></a>
[![Dialpad transparency rating on Third Party Index](https://thirdpartyindex.com/badge/dialpad.svg)](https://thirdpartyindex.com/vendors/dialpad)