Snapshot 7549
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 7549,
"data": {
"name": "Amazon Web Services",
"purposes": [
"Service provider (IaaS/PaaS/SaaS) for all application data storage and processing required to support Docebo Software Services functionalities. Bedrock****: Generative AI-powered Data functionalities, including content generation, enhancement, revision, file transcription, and translation, Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement*****. IaaS provider for Docebo's resource planning application (Provisio), including related data storage and processing, as well as customer support to address technical or service issues."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"All Docebo Software Services Docebo Learning Evaluation Docebo AI functionalities Helpdesk / Support Services Customer Success Services Professional Services"
],
"data_categories": [
"All data uploaded into and collected through the Docebo Software Services.* contained in the source files uploaded to the AI functionalities, and any input provided by the End User for through the use of the AI functionalities. Data contained within the Learn LMS to which AI functionalities apply, as described in more detail here. IP addresses, email addresses, and usernames of the End User involved in the Support Services. Full name of Docebo Software Service Administrator."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Atlassian, Inc.: Jira",
"purposes": [
"Internal tracking of requests handled by Docebo Support and Customer Success."
],
"sections": [
"Docebo Sub-processors - Support Services"
],
"services": [
"Helpdesk / Support Services Customer Success Services Professional Services"
],
"locations": [
"EU (Ireland, Germany) and US (California)"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudinary",
"evidence_id": 7549,
"data": {
"name": "Cloudinary",
"purposes": [
"Image and video management and media asset Content Delivery Network."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Shape"
],
"locations": [
"USA"
],
"data_categories": [
"Images and videos uploaded to the Software Services."
]
}
},
{
"kind": "subprocessor",
"vendor": "colossyan-creator",
"evidence_id": 7549,
"data": {
"name": "Colossyan",
"purposes": [
"Service Provider used to create videos from text via artificial representations of individuals (“AI Avatars”)"
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Creator"
],
"locations": [
"EU or"
],
"data_categories": [
"Input provided by the LMS Admins used to prompt AI Avatars to speak and perform. Any information LMS Admins decide to upload to create a customized AI Avatar, including their voice, picture, video footage (available in late 2025)"
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 7549,
"data": {
"name": "Datadog, Inc.",
"purposes": [
"Application and infrastructure log monitoring."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"All Docebo Software Services"
],
"locations": [
"USA"
],
"data_categories": [
"IP addresses, email addresses, and usernames of End Users."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo Australia Pty Ltd.",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"affiliate": true,
"locations": [
"Australia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo DACH GmbH",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"affiliate": true,
"locations": [
"Germany (EU)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo France SAS",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"affiliate": true,
"locations": [
"France (EU)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo NA, Inc.",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"affiliate": true,
"locations": [
"USA"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo S.p.A.",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"affiliate": true,
"locations": [
"Canada",
"Italy (EU)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Docebo UK Limited",
"sections": [
"Docebo Sub-processors - Docebo Affiliates"
],
"services": [
"All Docebo Software Services"
],
"affiliate": true,
"locations": [
"UK"
]
}
},
{
"kind": "subprocessor",
"vendor": "go1",
"evidence_id": 7549,
"data": {
"name": "GO1 Pty Ltd",
"purposes": [
"Content Service provider integrated into Docebo Learn LMS: delivery of content (Courses/Learning Objects) to End Users upon Customer’s LMS Administrators activation and management."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Content*"
],
"locations": [
"Australia"
],
"data_categories": [
"Learn LMS End User email addresses, encrypted UID, time stamps, and other details included in the SCORM file (full name and location). Other information that may be included in the SCORM file by the customers' LMS administrators."
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 7549,
"data": {
"name": "Google LLC",
"purposes": [
"Vertex AI: Generative AI-powered functionalities, including content generation, enhancement, revision, and file transcription and translation, for Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement*"
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Learn LMS (AI functionalities only)"
],
"data_categories": [
"Data contained within the Learn LMS to which AI functionalities apply, as described in more detail here."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7549,
"data": {
"name": "Kantata Mavenlink Totango",
"purposes": [
"Professional Service tool used (i) internally by Docebo to manage Professional Service time tracking and (ii) externally as a customer-facing project management tool for service delivery. Customer success analytics and engagement tool"
],
"sections": [
"Docebo Sub-processors - Support Services"
],
"services": [
"Services The Success Services"
],
"locations": [
"Professional Customer"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudconvert",
"evidence_id": 7549,
"data": {
"name": "Lunaweb GmbH",
"purposes": [
"Content format conversion (Cloudconvert)."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Learn LMS"
],
"locations": [
"Germany (EU)"
],
"data_categories": [
"Learning object files are uploaded to Docebo Learn LMS."
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 7549,
"data": {
"name": "Microsoft",
"purposes": [
"Azure OpenAI: generative AI-powered functionalities, including content generation, enhancement, revision, and file transcription and translation, for Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement**."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo AI functionalities"
],
"data_categories": [
"Data contained in the source files uploaded to the AI functionalities, and any input provided by the End User through the use of the AI functionalities. Data contained within the Learn LMS to which AI functionalities apply, as described in more detail here."
]
}
},
{
"kind": "subprocessor",
"vendor": "opensesame",
"evidence_id": 7549,
"data": {
"name": "OpenSesame",
"purposes": [
"Content Service provider integrated into Docebo Learn LMS: delivery of content (Courses/Learning Objects) to End Users upon Customer’s LMS Administrators' activation and management."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Content*"
],
"locations": [
"USA"
],
"data_categories": [
"Information included in the SCORM file."
]
}
},
{
"kind": "subprocessor",
"vendor": "qualtrics",
"evidence_id": 7549,
"data": {
"name": "Qualtrics",
"purposes": [
"Management of surveys to collect Email Customer satisfaction feedback on the Docebo Docebo product user experience."
],
"sections": [
"Docebo Sub-processors - Support Services"
],
"services": [
"/ Support Services The Success Services Customers' Services"
],
"locations": [
"(EU) Helpdesk Customer Professional"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 7549,
"data": {
"name": "Snowflake",
"purposes": [
"Data laking/warehousing of learning and analytical data used by the reporting and dashboarding features of Docebo Learn LMS and stream processing of Learn LMS events."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Learn LMS Learn Data"
],
"locations": [
"USA and EU Canada UK Australia"
],
"data_categories": [
"Email, usernames, first name, last name, avatar, additional fields, groups/branches memberships of End Users."
]
}
},
{
"kind": "subprocessor",
"vendor": "tavus",
"evidence_id": 7549,
"data": {
"name": "Tavus",
"purposes": [
"Service Provider used to provide dynamic artificial version of an individual’s likeness (\"Virtual and used to support real-time conversational video conversations with End Users."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Creator"
],
"locations": [
"USA* by with"
],
"data_categories": [
"Input provided by the LMS Admins used to prompt Virtual Avatars to Avatar\") speak and perform. Conversation transcripts provided each End User during the session the Virtual Avatar*."
]
}
},
{
"kind": "subprocessor",
"vendor": "workato",
"evidence_id": 7549,
"data": {
"name": "Workato, Inc.",
"purposes": [
"Integration-platform-as-a-service provider for native and custom 3rd party integrations and automation services."
],
"sections": [
"Docebo Sub-processors - Software Services infrastructure"
],
"services": [
"Docebo Learn LMS (**) Docebo Connect (**)"
],
"locations": [
"USA Germany (EU)()"
],
"data_categories": [
"Always applicable: (1) User record: Non-sensitive identification data (first and last name), contact details (email address) of End Users. Depending on the specific integration: (2) Formal learning tracking information (course completion status, final results/score, certificates) (3) Informal learning tracking (asset publication/fruition tracking, asset ranking) (4) Questions/Answers tracking (5) Learn skill mapping/evaluation (6) Learning Reporting data (Docebo platforms report) (7) IP Addresses (8) API Key and Logs (9) Access Token"
]
}
},
{
"kind": "subprocessor",
"vendor": "zendesk",
"evidence_id": 7549,
"data": {
"name": "Zendesk, Inc.",
"purposes": [
"Ticketing service for inbound Software Service customer support, or through the widget support integrated into the Software Service."
],
"sections": [
"Docebo Sub-processors - Support Services"
],
"services": [
"Helpdesk / Support Services Customer Success Services Professional Services"
],
"locations": [
"Germany (EU)"
]
}
}
]
}