Docebo

docebo.com

Docebo declares 16 subprocessors, plus 6 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Sep 23, 2026. 14 tracked vendors name Docebo as a subprocessor, including Conga, Genesys and Wrike.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

16 third parties, 6 affiliates.

NamePurposeLocationListed since
Amazon Web Services AI
Service provider (IaaS/PaaS/SaaS) for all application data storage and processing required to support Docebo Software Services functionalities. Bedrock****: Generative AI-powered Data functionalities, including content generation, enhancement, revision, file transcription, and translation, Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement*****. IaaS provider for Docebo's resource planning application (Provisio), including related data storage and processing, as well as customer support to address technical or service issues.
Atlassian, Inc.: Jira Internal tracking of requests handled by Docebo Support and Customer Success.EU (Ireland, Germany) and US (California)
Cloudinary Image and video management and media asset Content Delivery Network.USA
Colossyan Service Provider used to create videos from text via artificial representations of individuals (“AI Avatars”)EU or
Datadog, Inc. Application and infrastructure log monitoring.USA
GO1 Pty Ltd Content Service provider integrated into Docebo Learn LMS: delivery of content (Courses/Learning Objects) to End Users upon Customer’s LMS Administrators activation and management.Australia
Google LLC AI
Vertex AI: Generative AI-powered functionalities, including content generation, enhancement, revision, and file transcription and translation, for Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement*
Kantata Mavenlink Totango
Professional Service tool used (i) internally by Docebo to manage Professional Service time tracking and (ii) externally as a customer-facing project management tool for service delivery. Customer success analytics and engagement tool
Professional Customer
Lunaweb GmbH Content format conversion (Cloudconvert).Germany (EU)
Microsoft AI
Azure OpenAI: generative AI-powered functionalities, including content generation, enhancement, revision, and file transcription and translation, for Docebo AI functionalities, as governed under the applicable Software Service Addendum incorporated into the Agreement**.
OpenSesame
Content Service provider integrated into Docebo Learn LMS: delivery of content (Courses/Learning Objects) to End Users upon Customer’s LMS Administrators' activation and management.
USA
Qualtrics Management of surveys to collect Email Customer satisfaction feedback on the Docebo Docebo product user experience.(EU) Helpdesk Customer Professional
Snowflake Data laking/warehousing of learning and analytical data used by the reporting and dashboarding features of Docebo Learn LMS and stream processing of Learn LMS events.USA and EU Canada UK Australia
Tavus Service Provider used to provide dynamic artificial version of an individual’s likeness ("Virtual and used to support real-time conversational video conversations with End Users.USA* by with
Workato, Inc. Integration-platform-as-a-service provider for native and custom 3rd party integrations and automation services.USA Germany (EU)()
Zendesk, Inc. Ticketing service for inbound Software Service customer support, or through the widget support integrated into the Software Service.Germany (EU)
Docebo affiliates (6)
NamePurposeLocationListed since
Docebo S.p.A. Canada; Italy (EU)
Docebo Australia Pty Ltd. Australia
Docebo DACH GmbH Germany (EU)
Docebo France SAS France (EU)
Docebo NA, Inc. USA
Docebo UK Limited UK

Web TechnologiesCSV · Atom

Docebo's homepage made 321 requests to 36 domains, 21 services controlled by another company, and 4 domains not identified.

Advertising (7): Google Cloud, N.Rich, Influ2, Inc., Metadata, OpenAI, StackAdapt, X Corp.Analytics (4): ZoomInfo, UserGems, Hotjar, CloudflareMarketing automation (1): GetVector, Inc.Live chat (1): Qualified.com, Inc.Cookie compliance (1): TrustArcCDN (1): jsDelivrOther (6): reviewed as CMS: WordPress.org; reviewed as Customer data platform: LiveRamp; Geolocation: ipify; usually detected as Issue trackers: Sentry; reviewed as RUM: New Relic; SEO: Ahrefs

21 third parties by category: Advertising 7Analytics 4Marketing automation 1Live chat 1Cookie compliance 1CDN 1Other 6

Third parties 21 · 132 requests
Google Cloudsubprocessor DoubleClick Floodlight YouTube 13% of the page's requests 41
Qualified.com, Inc. Qualified 8% of the page's requests 27
New Relic nr-data.net, newrelic.com 2% of the page's requests 8
N.Rich N.Rich 2% of the page's requests 7
GetVector, Inc. Vector 2% of the page's requests 6
TrustArc TrustArc 2% of the page's requests 5
ZoomInfo Zoominfo 2% of the page's requests 5
Influ2, Inc. Influ2 1% of the page's requests 4
Metadata Metadata.io 1% of the page's requests 4
OpenAI ChatGPT Ads Measurement Pixel 1% of the page's requests 4
StackAdapt StackAdapt 1% of the page's requests 4
UserGems UserGems <1% of the page's requests 3
X Corp. Twitter Ads <1% of the page's requests 3
jsDelivr jsDelivr <1% of the page's requests 3
Hotjar Hotjar <1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
LiveRamp rlcdn.com <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
WordPress.org w.org <1% of the page's requests 1
ipify ipify <1% of the page's requests 1
Unknown 4 · 15 requests

userled.iousbrowserspeed.comuserledclient.ioug-webapp-public-production.s3.amazonaws.com

First party 1 · 174 requests
Docebo Fastly GSAP 3.13.0 Google Analytics Google Tag Manager HSTS Lucide MariaDB MySQL New Relic Nginx Open Graph PHP Pantheon PostHog Priority Hints RSS Sentry Twitter Emoji (Twemoji) Varnish WordPress 7.1.4 WordPress Block Editor WordPress Multisite WordPress Site Editor Yoast SEO 28.8 core-js 3.38.0 54% of the page's requests 174

14 tracked companies loaded by the homepage are not in Docebo's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (14)CSV · Atom

14 companies
  • Assent assent.com Learning management system (LMS) for Assent University training.
  • AutogenAI autogenai.com Learning Management Services
  • Benevity benevity.com Learning management system (LMS) capabilities and e-learning content within the Enterprise Impact Platform.
  • Conga conga.com LMS (Learning Management System) Provider
  • ConnectWise connectwise.com Learning Management Software (LMS); Online training content hosting for colleagues and partners
  • Experian experian.com Docebo host the learning management system (LMS) that services the KYC360 Academy.; Sub-processor
  • Genesys genesys.com
  • Genetec genetec.com learning management solution
  • GlassHive glasshive.com Learning management / training delivery
  • Klaxoon by Wrike klaxoon.com Wrike Discover
  • Minitab minitab.com
  • Squirro squirro.com E-Learing platform for customers; Provider; SaaS for Operations
  • Wrike wrike.com Wrike Discover
  • Zilliant zilliant.com Customer Product Training

ComplianceCSV · Atom

Certified
Says it complies with

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
Docebo Learning Platform for Gov (DCBO-GOV)AuthorizedModerate1

Certifications as Docebo's trust center lists them; reports are usually shared on request (evidence) FedRAMP status from the FedRAMP Marketplace (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 no impact stated)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 no impact stated)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: 1 incident (1 no impact stated)Oct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Docebo Service Disruptionno impact statedongoing
Snowflake Service Outage in EU Central (eu-central-1)no impact statedongoing
Snowflake Service Outage in EU Central (eu-central-1)no impact statedongoing
Service disruption on certain report typesno impact statedongoing
Partial Service Disruptionno impact statedongoing
Docebo pages may be slow loadingno impact statedongoing
ILT Disruptionno impact statedongoing
Help desk ticket unavailableno impact statedongoing

Incidents per month

0 2 4 Apr 2026: 2 incidents (2 no impact stated) · partial: our history begins Apr 1 May 2026: 1 incident (1 no impact stated) Jun 2026: 3 incidents (3 no impact stated) Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 2 incidents (2 no impact stated) Oct 2026: 1 incident (1 no impact stated) Nov 2026: 0 incidents Apr 2026May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Docebo's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Docebo's subprocessorsCSV · Atom

40 reported incidents in the last 30 days, by 7 of the vendors Docebo lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Docebo was involved.

DateCompanyIncidentImpactLasted
QualtricsLatency in multiple services in the Japanese region minor53 min
OpenSesameDegraded performance for the Marketplace and course launches minor1 min
QualtricsWe experienced an issue loading survey projects and the My Projects Page in the European region no impact stated1 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
WorkatoAPI Platform Performance Degradation minor2 h 27 min
QualtricsEX project issues in the Western US region minor26 min
QualtricsLegacy Results-Report export issues in FedRAMP environment minor1 h 7 min
OpenSesameUser's are unable to log into Oro Skills minor31 min
QualtricsXM Directory Task issues in the Eastern US and United Kingdom regions no impact stated—
SnowflakeINC20000321 minor3 h 25 min
WorkatoWebhooks Performance Degradation minor2 h 42 min
Colossyan CreatorNeo 2 inference is degraded minor3 h 43 min
OpenSesameSome launches are failing no impact stated5 min
SnowflakeINC20000319 minor21 h 27 min
WorkatoIntermittent errors in knowledge base search minor—
DatadogMetrics query are disrupted major2 h 29 min
WorkatoIssue with Genie Conversation History and AIRO Chats minor5 h 24 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min
Colossyan CreatorStock media-related operations are degraded minor2 days
CloudinaryNotice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264) no impact stated1 min
OpenSesameService degradation with Curate with AI Feature minor31 min
QualtricsSalesforce Integration issues in all regions minor5 h 14 min
QualtricsCustomer Hub Issues no impact stated12 h
OpenSesameIssue relaunching courses on Mobile major2 h 37 min

And 15 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Changed certification: ISO 9001 evidence
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