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UiPath Sub-processors
UiPath uses sub-processors to provide its products and to perform the relevant business operations. Sub-processors
go through a vendor assessment and are subject to proportionate confidentiality and security obligations.
Below is a list of vendors that may process data pertaining to, and used by, UiPath customers (“Customer Data”) in
connection with products provided and hosted on cloud by UiPath (“Cloud Software”).
1. Sub-processors for Cloud Products
Sub-processor Purpose Cloud Products Location
Microsoft Ireland Hosting and providing virtual Cloud Software Customer Selected
Operations Limited infrastructure. Generative AI
services for All Cloud Software
including Large Language Models.
Personal data masking with Azure
Cognitive Services when enabled
by the customer
OpenAI, LLC Providing generative AI services, Cloud Software Customer Selected
such as Large Language Models.
Google LLC Hosting and providing virtual Communication Customer Selected;
infrastructure and generative AI Mining – hosting. Only dashboard metadata
services including Large Language Generative AI services is stored in the customer
Models for Cloud Software; selected region for
Looker services: Scalable, modern Insights service Insights service;
data analytics solution. Used in
Automation Cloud to unify,
transform, describe, and govern
the data from various data sources
Okta Inc. (Auth 0) Identity management services Cloud Software EU
Snowflake Inc. Used as a data warehouse for Cloud Software Customer selected
long-term storage of data and
analysis
Amazon Web Integration Service is hosted on Integration Service for Customer selected
Services, Inc AWS infrastructure. Generative AI storage and
services for Cloud Software generative AI services
including Large Language Models for Cloud Software
(Claude model is available through
AWS)
Twilio Inc. Used by customers to send in- Cloud Software, voice US transiting (contacts
product notifications (SendGrid feature when Voice and message related
Service) and support voice Agent is used data). No data storage for
communications
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in-product notifications.
When Voice Agent is
used, live voice/media
data transits through
Twilio edge locations
listed here. Routing may
depend on caller/customer
location and
carrier/network path.
Voice Agent
hosting/storage: US only.
Noma Security Inc. Used for identifying and limiting Cloud Software No data storage. Data
prompt injection if enabled by the (prompts) processed in
customer transit in the USA
Mongo DB Database used to store application Apps Customer selected
related information
Used to search for property and US transiting of searched
real estate data Loan provisioning address
Attom Inc.
agent
2. Sub-processors used for Peak software
Sub-processor Purpose Cloud Products Location
Okta Inc (Auth. 0) Identity management services All products EU
Amazon Web Providing hosting infrastructure All products EU
Services, Inc
Snowflake Inc Data warehouse and analytics All products EU
OpenAI, LLC Generative AI services All products EU
3. Sub-processors for WorkFusion software
Sub-processor Purpose Cloud Products Location
Amazon Web Infrastructure Agents: Isaac,
Services, Inc Edward, Kayla, Evan, As available here and
Tara and Evelyn selected by the customer
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Google Inc Infrastructure Agents: Isaac, As available here and
Edward, Kayla, Evan, selected by the customer
Tara and Evelyn
Atlassian Inc. Processing of JIRA Support tickets All WorkFusion products EU North region
WorkFusion Support ticket resolution All WorkFusion products India, Poland
Epam Support ticket resolution, site All WorkFusion products Czech Republic, Ukraine,
reliability engineering Georgia, India
4. Sub-processors for Support
Sub-processor Purpose Location
Salesforce Inc. Managing customer support cases and responding to USA
customers about raised issues.
Microsoft Ireland Hosting of Customer Portal through which support tickets are USA, EU, Japan
Operations Ltd. being raised.
Atlassian Pty Ltd Managing tasks for solving product issues or bugs reported by USA
customers
Movate, Inc. Opening support cases on behalf of customers who reach out India
through toll free support line
CTC System Managing customer support cases Japan
Management KK
Google LLC Supporting identification of error data if customers actively Closest region to the
(Gemini) send recordings for support provisioning customer (EU/USA/Japan)
5. Professional Services
5.1. Professional Services may be delivered through affiliates or contractors, depending on customer location and
preferences, as detailed in the applicable statement of work.
6. UiPath Affiliates
6.1. We may share personal data contained in Customer Data with our affiliates as necessary to provide support
services or perform usual business activities.
6.2. The UiPath affiliates are from the following countries/regions: Canada, USA, India, China (for China), Japan (for
Japan), Republic of Korea, Australia, European Union (mainly France, Germany, Poland, Romania) Singapore,
UK.
7. Customer Data storage location
7.1. We aim to store Customer Data in the optimal region, which is the region that ensures the best performance,
decreased network latency, and data locality. However, Customer Data can be hosted across different regions,
depending on:
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a. the region of your organization
b. the selected or default region of your tenants as per our Data Residency rules
c. the services you have active in your organization and tenant, and their availability in your region
7.2. More information can be found on our Data Residency page: https://docs.uipath.com/overview-guide/docs/data-
residency-cloud.
8. Updates
8.1. This document may be updated from time to time.
8.2. Changes to sub-processors having access to personal data will be made available to customers either via (i)
notice at the email address of the account manager, or (ii) notification service available for subscription to
customers.
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