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Affiliate Subprocessors Subprocessor Entity Brief Description of Processing Applicable Services Location of Processing Optro, Inc. Affiliate - US Optro UK Ltd. Affiliate - UK Optro Canada, Inc. Affiliate - Canada Optro Germany GmbH Affiliate - Germany Optro Singapore Pte Ltd Affiliate - Singapore Third-Party Subprocessors CORE Hosting Subprocessor Entity Brief Description of Processing Applicable Services Location of Processing AWS Service Hosting Optro Platform US, Canada, UK, EU, Singapore Microsoft Service Hosting Optro Platform US, Canada, UK, EU, Singapore Optro AI Providers Subprocessor Entity Brief Description of Processing Applicable Services Location of Processing Microsoft (Azure OpenAI) AI processing Optro AI Tools US, Canada, UK, EU, Singapore OpenAI AI processing; Agentic Controls Testing (Autonomous Testing) Optro AI Tools US, EU AWS Bedrock AI processing Optro AI Tools US, Canada, EU Required Services Subprocessor Entity Brief Description of Processing Applicable Services Location of Processing Google Workspace Business Facilitation, and AI Optro Platform; Implementation Service US Notion Business Facilitation, and AI Optro Platform; Implementation Service US Rocketlane Implementation Service Project Management and AI Implementation Service US, India Workato Business Facilitation / Automation platform, AI Optro Platform US OpenAI Business Facilitation, and AI Optro Platform US Anthropic Business Facilitation, and AI Optro Platform US Slack Business Facilitation / Internal Communications, and AI Optro Platform US Oso Platform Authentication Service Optro Platform US Cloudflare Web Security, DNS and Traffic Routing Management Autonomous Testing US Launch Darkly Product & Feature control plane Optro Platform US Sentry Performance, usage, and error monitoring Optro Platform; Analytics US Datadog Performance, usage, and error monitoring Autonomous Testing US Grafana Security logging, metrics, and reporting Optro Platform; Analytics US Observe Security logging, metrics, and reporting Optro Platform; Analytics US Gainsight Customer experience and lifecycle management and AI Optro Platform US Cora.ai Customer experience and lifecycle management; and AI Optro Platform US FiveTran Data pipeline and integration Optro Platform; Implementation Service; Analytics US, Canada, UK, EU Sigma Data insights, Dashboarding component Optro Platform US, Canada, UK, EU Snowflake Data insights, monitoring, metrics, and reporting Optro Platform; Implementation Service; Analytics US, Canada, UK, EU Tableau Data insights, monitoring, metrics, and reporting Optro Platform US Global Logic Development support staffing Optro Platform Argentina, India SoftServe Development support staffing Optro Platform Mexico, Columbia Binagora Development support staffing Optro Platform Argentina Prediktive Development support staffing Optro Platform US, Argentina, Brazil, Ireland Etech Customer support staffing Optro Platform India Zendesk Customer support and ticketing platform Optro Platform US Birdie Customer support services Optro Platform US Zoom Video Communications Virtual conferencing & AI Optro Platform; Implementation Service US Optional Services Subprocessor Entity Brief Description of Processing Applicable Services Location of Processing Chameleon Performance, usage, and error monitoring Optro Platform US Amplitude Performance, usage, and error monitoring and AI Optro Platform US Twilio SMS multi-factor authentication provider Optro Platform US Forethought Customer support services; AI chatbot Optro Platform US Gainsight Customer Community Optro Community Optro Platform US Skilljar Customer training platform and AI Optro Platform US Credly Customer training digital certificates management Optro Platform US MixMax Customer Engagement Optro Platform US Qualtrics Customer Engagement Optro Platform US Merge Facilitates customer created platform integrations Optro Platform US ReadMe API Documentation; AI chatbot Optro Platform US Enterpret Customer feedback insights and analysis Optro Platform US Change Log Date Change October 9, 2026 Addition of new Optro AI Tools Processing table with Microsoft, AWS Bedrock, and OpenAI Addition of new hosting region, Singapore to CORE Hosting Addition of Cora.ai to Required Services Removal of Hubspot from Required Services Modified the processing descriptions for Rocketlane, Gainsight, Amplitude, Skilljar, Forethought and Readme July 24, 2026 Added new Optro Singapore entity Added Rocketlane and Zoom to Required Services May 22, 2026 Added Notion, OpenAI, Anthropic, Birdie to Required Services Added new scope to Slack to include AI Removed OpenAI, Anthropic, Birdie and FunnelStory from Optional Services Modified the Applicable Services column Sentry, Grafana, Observe, Snowflake, Fivetran, to include Optro's Analytics product May 12, 2026 Post acquisition of Midship (Autonomous Testing) , addition of Autonomous Testing subprocessors March 9, 2026 Updated AuditBoard throughout with Optro February 20, 2026 Added OpenAI and Anthropic to Optional Services Removed LogDNA/Mezmo from Required Services Removed MixPanel from Optional Services November 26, 2025 Added Optro Germany GmbH to Affiliate Subprocessors Updated AWS and Google Workspace scope to include AI services Added Workato, Slack, Hubspot, Softserve, Binagora, Prediktive to Required Services, and removed Rivery Updated Global Logic processing locations Added MixPanel, FunnelStory, and ReadMe to Optional Services August 30, 2025 Added Birdie and Forethought to Optional Services July 26, 2025 Added Oso to Required Service June 7, 2025 Added Enterpret to Optional Services Removed Khoros from Optional Services Moved Zendesk from CORE Hosting to Required Services March 14, 2025 Removed FileStack from Required Services Added Global Logic to Required Services January 1, 2025 Added eTech to Required Services Added Gainsight Customer Community to Optional Services September 6, 2024 Removed DataDog from Required Services and replaced with Grafana Added additional data processing locations of Canada, UK & EU to Snowflake and FiveTran Added Sigma to Required Services Removed Pendo from Optional Services and replaced with Chameleon Loading form...