Snapshot 77012
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"evidence_id": 77012,
"data": {
"name": "4Auth Limited (True.id, IDLayr)",
"purposes": [
"Processing of phone numbers for authentication purposes.",
"Processing of phone numbers for identity verification purposes."
],
"sections": [
"Identity Insights API",
"Verify API"
],
"locations": [
"USA",
"EU"
],
"data_categories": [
"Personal data related to the services, such as phone numbers."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 77012,
"data": {
"name": "Adaptive Mobile Security Limited",
"purposes": [
"Fraud prevention."
],
"sections": [
"Fraud Defender API"
],
"locations": [
"USA",
"EU",
"Australia",
"Singapore"
],
"data_categories": [
"Personal data related to the services and contained in communications that customers send or receive through the services."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 77012,
"data": {
"name": "Aduna Global LLC",
"purposes": [
"Processing of phone numbers for authentication purposes.",
"Processing of phone numbers for identity verification purposes."
],
"sections": [
"Identity Insights API",
"Verify API"
],
"locations": [
"USA",
"EU",
"Canada"
],
"data_categories": [
"Personal data related to the services, such as phone numbers."
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 77012,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"Fraud detection and prevention.",
"Public cloud hosting and processing for services.",
"Public cloud hosting and processing of AI voice services, including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings.",
"Public cloud hosting and processing of API services.",
"Public cloud hosting and processing of services.",
"Public cloud hosting of API platform.",
"Public cloud hosting of the API platform, including signal and content processing. Storage of records of communications.",
"Public cloud hosting of the API service, including storage of phone numbers and IP addresses.",
"Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.",
"Public cloud hosting of the platform, including signal and message processing. Storage of media and records of communication.",
"Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications.",
"Public cloud hosting of the services platform, including media and records of communications.",
"Public cloud hosting, including signal and content processing.",
"Storage of Call Detail Records (CDRs) and call recordings, including interaction content.",
"Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery.",
"Text analysis for audio generation (Amazon Polly Text-to-Speech)."
],
"sections": [
"AI Studio API",
"Audit API",
"Conversations API",
"Fraud Defender API",
"Identity Insights API",
"Messages API",
"Number Insights API",
"Quality on Demand (QoD) API",
"Redact Services",
"Reports API",
"SMS API & 10DLC API",
"Verify API",
"Video API",
"Voice API",
"Vonage Business Cloud (VBC)",
"Vonage Contact Center (VCC)"
],
"services": [
"Vonage Business Cloud plus Add-Ons",
"Vonage Contact Center plus Add-Ons"
],
"locations": [
"EU",
"USA",
"EU",
"USA",
"EU",
"Australia",
"Singapore",
"USA",
"EU",
"Singapore",
"USA",
"India",
"Japan",
"Singapore",
"South Korea",
"Australia",
"EU",
"Brazil"
],
"data_categories": [
"Personal data contained in call detail records and application logs sent or received through Vonage's APIs.",
"Personal data contained in communications that customers send or receive through Vonage's API services.",
"Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes message content or phone numbers.",
"Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers.",
"Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata.",
"Personal data contained in communications that customers send or receive through the API or related services. Potentially identifiable information includes voice content, message content, phone numbers, and IP addresses.",
"Personal data contained in communications that customers send or receive through the service.",
"Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API.",
"Personal data related to the users performing activity on an account, or via certain products through Vonage’s APIs and related services, such as the customer dashboard or the Reports API."
]
}
},
{
"kind": "subprocessor",
"vendor": "speechmatics",
"evidence_id": 77012,
"data": {
"name": "Cantab Research Limited (Speechmatics)",
"purposes": [
"Hosting of Conversation Analyzer Services."
],
"sections": [
"Vonage Contact Center (VCC)"
],
"services": [
"Conversation Analyzer"
],
"locations": [
"USA",
"EU",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "couchbase",
"evidence_id": 77012,
"data": {
"name": "Couchbase Inc.",
"purposes": [
"Managed database services for storing data of varying types to facilitate the operations of the API.",
"Managed database services for the purpose of storing configuration data to facilitate the operation of the services.",
"Managed database services hosted in public cloud for the purpose of storing details of the API’s incoming requests."
],
"sections": [
"Conversations API",
"Redact Services",
"Reports API",
"Voice API"
],
"locations": [
"EU",
"USA",
"EU",
"Australia",
"Singapore"
],
"data_categories": [
"Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes name, phone numbers, call data records and other metadata.",
"Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata.",
"Personal data related to communications that customers send or receive through Vonage’s API services. Potentially identifiable information includes names, phone numbers, call data records and other metadata."
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 4596,
"data": {
"name": "DataDog, Inc.",
"purposes": [
"System monitoring and log management."
],
"sections": [
"AI Studio API"
],
"locations": [
"USA"
],
"data_categories": [
"Personal data related to communications customers send or receive through Vonage’s API service. Potentially identifiable information includes phone number, IP address, and other parameters collected during a call."
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 77012,
"data": {
"name": "Google LLC",
"purposes": [
"Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing.",
"Public cloud hosting of metadata.",
"Public cloud hosting of the messaging platform. Storage of message content and records of communications.",
"Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech.",
"Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes.",
"Public cloud storing of Call Detail Records (CDRs).",
"Use of Google’s Rich Business Messaging (RBM) as a communication channel option."
],
"sections": [
"AI Studio API",
"Conversational Commerce/Conversational Connect",
"Fraud Defender API",
"Identity Insights API",
"Messages API",
"Number Insights API",
"Quality on Demand (QoD) API",
"Reports API",
"SMS API & 10DLC API",
"Verify API",
"Voice API",
"Vonage Contact Center (VCC)"
],
"services": [
"Conversation Analyzer",
"VCC Historical Analytics",
"VCC Intelligent Workspace",
"VCC for Salesforce Voice"
],
"locations": [
"EU",
"USA",
"USA",
"EU",
"USA",
"EU",
"Australia"
],
"data_categories": [
"Personal data contained in communications that customers send or receive through Vonage's API services.",
"Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers.",
"Personal data contained in communications that customers send or receive through Vonage's APIs. Potentially identifiable information includes phone numbers, message body, email, call data records and other metadata.",
"Personal data related to the API requests. Potentially identifiable information may include phone numbers, IP addresses and/or other identifiable information related to the API."
]
}
},
{
"kind": "subprocessor",
"vendor": "ipqualityscore-llc-ipqs",
"evidence_id": 77012,
"data": {
"name": "IPQualityScore LLC (IPQS)",
"purposes": [
"Fraud prevention by scanning URLs in the message body."
],
"sections": [
"Fraud Defender API"
],
"locations": [
"USA",
"EU",
"Australia",
"Singapore"
],
"data_categories": [
"Personal data related to the services and contained in communications that customers send or receive through the services."
]
}
},
{
"kind": "subprocessor",
"vendor": "mailchimp",
"evidence_id": 77012,
"data": {
"name": "Mailchimp (The Rocket Science Group LLC)",
"purposes": [
"Managed mail service for the purpose of sending mails."
],
"sections": [
"AI Studio API"
],
"locations": [
"USA",
"EU"
],
"data_categories": [
"Personal data related to the services and contained in communications that customers send or receive through the services."
]
}
},
{
"kind": "subprocessor",
"vendor": "mailgun",
"evidence_id": 77012,
"data": {
"name": "Mailgun Technologies, Inc.",
"purposes": [
"To deliver transactional email notifications to users, including password and one-time password (OTP) communications.",
"To support account updates and access to exported reports by sending secure, short-lived URLs."
],
"sections": [
"Conversational Commerce/Conversational Connect"
],
"locations": [
"USA",
"EU"
],
"data_categories": [
"Customer email addresses, customer first names, and information related to account activity, such as password resets and account changes.",
"Customer email addresses, customer first names, and short-lived links associated with exported reports."
]
}
},
{
"kind": "subprocessor",
"vendor": "meta",
"evidence_id": 4596,
"data": {
"name": "Meta Platforms, Inc. (WhatsApp)",
"purposes": [
"Message and Call Detail Record (CDR) processing.",
"Processing and sending of messages, including phone numbers and message content.",
"Processing of phone numbers for authentication purposes.",
"Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance.",
"Security monitoring, fraud prevention, and abuse detection.",
"Transmission, routing, and delivery of messages.",
"Usage of Meta’s API to configure Meta business manager."
],
"sections": [
"AI Studio API",
"Conversational Commerce/Conversational Connect",
"Messages API",
"Verify API",
"Vonage Contact Center (VCC)"
],
"services": [
"WhatsApp channel"
],
"locations": [
"USA, EU, and other jurisdictions where Meta operates data centers"
],
"data_categories": [
"Personal data contained in and related to communications customers send or receive through Facebook Messenger.",
"Personal data contained in and related to communications customers send or receive through connected Meta-owned communication apps.",
"Personal data related to the WhatsApp channel and contained in communications that customers send or receive through the WhatsApp channel.",
"Personal data related to the services, such as phone numbers."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 4596,
"data": {
"name": "Nuance Communications, Inc.",
"purposes": [
"Text analysis for audio generation.",
"Voice transcription for voicemail."
],
"sections": [
"Voice API",
"Vonage Business Cloud (VBC)"
],
"services": [
"Voicemail"
],
"locations": [
"USA"
],
"data_categories": [
"Personal data contained in communications that customers send or receive through Vonage's services that use Text-To-Speech."
]
}
},
{
"kind": "subprocessor",
"vendor": "nylas",
"evidence_id": 77012,
"data": {
"name": "Nylas, Inc.",
"purposes": [
"Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications."
],
"sections": [
"Vonage Contact Center (VCC)"
],
"services": [
"Inbound and outbound email interactions"
],
"locations": [
"USA",
"EU"
]
}
},
{
"kind": "subprocessor",
"vendor": "ping-identity",
"evidence_id": 77012,
"data": {
"name": "Ping Identity",
"purposes": [
"Multi-Factor Authentication provider and login protection."
],
"sections": [
"Vonage Business Cloud (VBC)",
"Vonage Contact Center (VCC)"
],
"services": [
"VBC Login Fraud and Authentication Support",
"VCC Login Fraud and Authentication Support"
],
"locations": [
"USA",
"EU",
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "pusher",
"evidence_id": 77012,
"data": {
"name": "Pusher Limited",
"purposes": [
"To provide real-time communication capabilities for the Livechat module using WebSocket technology.",
"To push live updates, including new messages, chat status changes, and communication preference updates to users within the application."
],
"sections": [
"Conversational Commerce/Conversational Connect"
],
"locations": [
"USA",
"EU"
],
"data_categories": [
"Customer identifiers, including conversation ID, first and last names, and mobile phone numbers, opt-in and opt-out preferences for communication, and status changes related to broadcast execution and live conversations.",
"Livechat message content sent by end-users to agents and admins, customer identifiers, including conversation ID, customer first and last names, customer mobile phone numbers, and status changes related to broadcast execution and live conversations."
]
}
},
{
"kind": "subprocessor",
"vendor": "redis",
"evidence_id": 77012,
"data": {
"name": "Redis Ltd.",
"purposes": [
"Managed database services for storing data to facilitate the operations of the service and for network queuing.",
"Managed database services for the purpose of storing data to facilitate the operations of the service and for network queuing."
],
"sections": [
"Fraud Defender API",
"Identity Insights API",
"Messages API",
"Number Insights API",
"Quality on Demand (QoD) API",
"SMS API & 10DLC API",
"Verify API",
"Video API",
"Voice API"
],
"locations": [
"USA",
"EU",
"Australia",
"Singapore"
],
"data_categories": [
"Personal data related to the services and contained in communications that customers send or receive through the services."
]
}
},
{
"kind": "subprocessor",
"vendor": "brevo",
"evidence_id": 77012,
"data": {
"name": "Sendinblue SAS (Brevo)",
"purposes": [
"Processing of email addresses for authentication purposes.",
"Public cloud hosting of API platform, including signal and message processing. Storage of records of communications."
],
"sections": [
"Verify API",
"Video API"
],
"locations": [
"EU",
"USA",
"EU"
],
"data_categories": [
"Customer’s email address data in order to receive notifications related to the services.",
"Personal data related to the services, such as email addresses."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 77012,
"data": {
"name": "Softlayer Technologies, Inc.",
"purposes": [
"Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications."
],
"sections": [
"Conversations API",
"Messages API",
"Number Insights API",
"SMS API & 10DLC API",
"Verify API",
"Voice API"
],
"locations": [
"USA",
"EU",
"Singapore"
],
"data_categories": [
"Personal data contained in communications that customers send or receive through Vonage's API services.",
"Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes message content or phone numbers.",
"Personal data contained in communications that customers send or receive through Vonage's API services. Potentially identifiable information includes voice content or phone numbers."
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 77012,
"data": {
"name": "Twilio, Inc.",
"purposes": [
"WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions."
],
"sections": [
"Vonage Contact Center (VCC)"
],
"services": [
"Secondary WebRTC voice provider; Emergency calling provider for WebRTC users"
],
"locations": [
"USA",
"EU",
"Australia",
"Singapore"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 77012,
"data": {
"name": "Viber Media S.à r.l.",
"purposes": [
"Message and Call Detail Record (CDR) processing.",
"Multi-Factor Authentication provider and login protection."
],
"sections": [
"Messages API"
],
"locations": [
"USA",
"EU"
],
"data_categories": [
"Personal data related to the services and contained in communications that customers send or receive through the services.",
"Telephone number and multi-factor authentication (MFA) credentials."
]
}
},
{
"kind": "subprocessor",
"evidence_id": 4596,
"data": {
"name": "Zumigo, Inc.",
"purposes": [
"Processing of phone numbers for identity verification purposes."
],
"sections": [
"Identity Insights API"
],
"locations": [
"USA"
],
"data_categories": [
"Personal data related to the services, such as phone numbers and personal data associated with phone numbers like name, surname or address."
]
}
}
]
}