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PandaDoc’s Subprocessors
To support the delivery of our Services, PandaDoc, Inc. ("PandaDoc") uses third party data processors with access to certain customer data (hereby known as “Subprocessor”). This page provides a list of the Subprocessors that PandaDoc currently utilizes, each of which has gone through a PandaDoc review to confirm they meet PandaDoc's due diligence requirements. PandaDoc currently uses Subprocessors to provide various business functions, including without limitation, business analytics, infrastructure, email notifications, payments, and customer support.
Sub Processor
Description of Processing
Data Hosting Location
Contact Details
Amazon Web Services, Inc.
Cloud Service Provider
United States; EEA
440 Terry Ave N
Seattle, WA 98109
Amplitude, Inc.
Product and User Analytics
United States
201 3rd St
Suite 200
San Francisco, CA 94103
Appcues, Inc.
Onboarding tours, announcements and surveys
United States
77 Huntington Ave
Ste 1703
PMB 94414
Boston, MA 02115
Bird.com, Inc.(Pusher)
Hosted API Service
United States; EEA
4701 Sangamore Road
Suite 100N-139
Bethesda, MD 20816
Catalyst Software, Inc.
Customer Success and Analytics
United States
235 West 23rd Street
8th Floor
New York, NY 10011
Chili Piper, Inc.
Meeting Scheduler
United States
228 Park
#78136
New York, NY 10003
Common Room, Inc.
AI Buyer Intelligence Solution
United States
3450 38TH Ave SW
Seattle, WA 98126
Cube Dev, Inc.
Data Analytics and Visualization
United States
548 Market Street
PMB 71651
San Francisco, CA 94104
Deeto, Inc.
AI Driven Platform Facilitating Conversations Between Customers and Prospects
United States
39 Mellon Ln
Tenafly, NJ
07670-1953
Dovetail Research Pty. Ltd.
AI Research and Qualitative Data Analytics (conducted with customer consent)
United States
Level 1
276 Devonshire Street
Surry Hills NSW 2010
Australia
Fivetran, Inc.
Data Ingestion for Analytic Purposes.
United States
1221 Broadway Street
Floor 20
San Francisco, CA 94109
Gong.io, Inc.
Customer Call Recordings (with consent)
United States
4025 W Waters Ave
Tampa, FL 33614
Google, LLC
Infrastructure; Google Workspace and Analytics
Europe (EEA)
1600 Amphitheatre Parkway
Mountain View, CA 94043
HubSpot, Inc.
Software Products for Inbound Marketing, Sales, and Customer Service
United States; EEA
2 Canal Park
Cambridge, MA 02141
Imperva, Inc.
WAF and DDoS Protection
United States; EEA
One Curiosity Way
Suite 203
San Mateo, CA 94403
Intercom, Inc.
Customer Support Platform, including AI Capabilities and Chatbot
United States
55 2nd Street
4th Floor
San Francisco, CA 94105
Loom, Inc.
Support and Research Recordings(Customer Optional)
United States
85 2nd Street
Floor 1
San Francisco, CA 94105
Mailgun Technologies, Inc.
Email Delivery
United States
One Alliance Center
3500 Lenox Road NE
Suite #1875
Atlanta, GA 30326
Maze.Design Inc.
User Testing Tool
United States
800 Menlo Ave
Suite 220
Menlo Park, CA 94025
Metabase, Inc.
Product Analytics and Business Intelligence
United States
660 4th St
#557
San Francisco, CA 94107
Nooks Communications, Inc.
AI Enabled Sales Dialing Assistant
Europe (EEA)
101 Montgomery St
Ste 350
San Francisco, CA 94104
OpenAI, LLC.
Provides Large Language Model Processing via APIs in the PandaDoc Application
United States
455 3rd Street
San Francisco, CA 94158
Oracle Corporation(Netsuite)
Billing and Accounting
United States
2300 Oracle Way
Austin, TX 78741
PartnerStack, Inc.
Partner Support and Referral Services
United States
1000 Brickell Avenue
Suite #715 (PMB-315)
Miami, FL 33131
Persona Identities, Inc.
Identity Verification
United States, EEA
981 Mission St.
Ste. 95
San Francisco, CA 94193
Recurly, Inc.
Payment Subscription Management
United States; EEA
201 Spear Street
Suite 1100
San Francisco, CA 94105
SAASFLOW OÜ(Guideflow)
Demo Environment
United States
92, Avenue Charles de Gaulle
92522 Neuilly-sur-Seine CEDEX
France
salesforce.com Inc.
Customer Relationship Management
United States; EEA
The Landmark at One Market
Suite 300
San Francisco, CA 94105
SalesLoft, Inc.
Sales Engagement Platform
United States
1180 West Peachtree Street NW
Suite 2400
Atlanta, GA 30309
Segment.io, Inc.
Product and User Analytics
United States
101 Spear Street
Floor 1
San Francisco, CA 94105
Slack Technologies, LLC
Messaging Channel, including AI Capabilities
United States
500 Howard Street
San Francisco, CA 94105
Snowflake, Inc.
Data Warehouse
United States
106 E Babcock Street
Bozeman, MT 59715
Supermetrics Oy
Revenue Analytics
United States
Kaivokatu 10 A
00100 Helsinki
Finland
Telynx, LLC
SMS Functionality and Delivery
United States; EEA
600 Congress Avenue
14th Floor
Austin, TX 78701
Twilio, Inc.
SMS Functionality for 2 Factor Authentication
United States
101 Spear St
FL 5
San Francisco, CA 94105
UserVoice
Voluntary Suggestion Portal for Customers
United States
234 Fayetteville St
Fl 3
Raleigh, NC 27601
Wootric, Inc.
NPS Surveys
United States
10355 South Jordan Gateway
Suite 600
South Jordan, UT 84095
Workato, Inc.
Workflow Automation
EEA
1530 Page Mill Road
Palo Alto, CA 94304
Zoom Video Communications Inc.
Meeting Platform including AI transcription and summary capabilities
United States
55 Almaden Blvd
Ste 600
San Jose, CA 95113
ZoomInfo Technologies Inc.
Marketing Platform
United States
805 Broadway St
Suite 900
Vancouver, WA 98660
Updates
This page serves as PandaDoc's ultimate mechanism for notifying customers of any changes to the Subprocessor List. Please check this page frequently to obtain timely updates from PandaDoc.
Archived version - provided for informational purposes only
8/8/2023