Snapshot 7944
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 7944,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"Cloud infrastructure and hosting for platform operation"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportResponse"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7944,
"data": {
"name": "AVOXI Inc.",
"purposes": [
"Telephony services and voice call routing for communication features"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 7944,
"data": {
"name": "Cloudflare, Inc.",
"purposes": [
"DDoS protection, content delivery network, and security services; processes IP addresses and traffic metadata"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice, SupportResponse"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 7944,
"data": {
"name": "CoSupport, Inc.",
"purposes": [
"AI-powered processing for customer support automation and agent assistance"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportBrain"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "digitalocean",
"evidence_id": 7944,
"data": {
"name": "DigitalOcean, LLC",
"purposes": [
"Cloud infrastructure and web hosting for platform operation"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 7944,
"data": {
"name": "Eleven Labs Inc.",
"purposes": [
"AI voice generation and speech synthesis for voice-based customer support interactions"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportVoice"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 7944,
"data": {
"name": "Google LLC (Workspace)",
"purposes": [
"Internal team communication, document management, and email services; may process personal data contained in support-related communications and documents"
],
"sections": [
"Table 2 - Customer Support Services Sub-Processors"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "hetzner-online",
"evidence_id": 7944,
"data": {
"name": "Hetzner Online GmbH",
"purposes": [
"Cloud infrastructure and web hosting for platform operation"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice, SupportResponse"
],
"locations": [
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "leaseweb",
"evidence_id": 7944,
"data": {
"name": "Leaseweb Netherlands B.V.",
"purposes": [
"Cloud infrastructure and web hosting for platform operation"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice, SupportResponse"
],
"locations": [
"The Netherlands"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 7944,
"data": {
"name": "OpenAI, Inc.",
"purposes": [
"AI language model processing for customer support automation, Output generation, and agent assistance"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice, SupportResponse"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "slack",
"evidence_id": 7944,
"data": {
"name": "Slack Technologies Limited",
"purposes": [
"Internal team communication and collaboration; may process personal data discussed in connection with support delivery"
],
"sections": [
"Table 2 - Customer Support Services Sub-Processors"
],
"locations": [
"Ireland"
]
}
},
{
"kind": "subprocessor",
"vendor": "teamviewer",
"evidence_id": 7944,
"data": {
"name": "TeamViewer GmbH",
"purposes": [
"Remote access and screen sharing tool used by support agents during technical assistance sessions; may access personal data visible on client systems during sessions"
],
"sections": [
"Table 2 - Customer Support Services Sub-Processors"
],
"locations": [
"Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 7944,
"data": {
"name": "Twilio Inc.",
"purposes": [
"Telephony services and voice call routing for communication features"
],
"sections": [
"Table 1 - Product Sub-Processors"
],
"services": [
"SupportCRM, SupportVoice"
],
"locations": [
"United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "zoom",
"evidence_id": 7944,
"data": {
"name": "Zoom Video Communications, Inc.",
"purposes": [
"Video conferencing and team communication for internal coordination and client-facing support sessions; may process personal data discussed during calls"
],
"sections": [
"Table 2 - Customer Support Services Sub-Processors"
],
"locations": [
"United States"
]
}
}
]
}