Snapshot 8261
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "algolia",
"evidence_id": 1888,
"data": {
"name": "Algolia",
"purposes": [
"Data Host for Search Capabilities"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC"
],
"locations": [
"Corporate: 301 Howard Street, 3rd Floor",
"Corporate: 55 Rue d’Amsterdam",
"Corporate: 75008 Paris, France",
"Corporate: San Francisco, CA 94105",
"Processing Location: Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 1888,
"data": {
"name": "Amazon Web Services EMEA SARL",
"purposes": [
"Cloud Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC"
],
"locations": [
"Corporate: Two Park Place, Hatch Street, Dublin 2 Ireland",
"Processing Location: Ireland"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 1888,
"data": {
"name": "Amazon Web Services, Inc.",
"purposes": [
"AI Model Provider",
"Cloud Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, SJ",
"CS, CC, CE, PX, ST, AT",
"CS, ST"
],
"locations": [
"Corporate: 2021 7th Ave",
"Corporate: 410 Terry Ave. North",
"Corporate: Seattle, WA 98109-5210",
"Corporate: Seattle, WA 98121",
"Processing Location: United States",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "anthropic",
"evidence_id": 8261,
"data": {
"name": "Anthropic, PBC",
"purposes": [
"AI Model Provider and AI Agent hosting Provider for certain Generative Artificial Intelligence features and AI Agentic Services."
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS, CC, CE, PX, ST, AT"
],
"locations": [
"Corporate: 548 Market Street",
"Corporate: PMB 90375",
"Corporate: San Francisco, CA 94104",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "okta",
"evidence_id": 1888,
"data": {
"name": "Auth0, Inc.",
"purposes": [
"Authentication Platform"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS, PX"
],
"locations": [
"Corporate: 10800 NE 8th Street, Suite 700",
"Corporate: Bellevue, WA 98004",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "boomi-lp",
"evidence_id": 1888,
"data": {
"name": "Boomi, LP (formerly Rivery)",
"purposes": [
"Integrate Gainsight CS with multiple source systems using Boomi as the Extract and Load vehicle"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS"
],
"locations": [
"Corporate: 1 W Elm St., Suite 200",
"Corporate: Conshohocken,",
"Corporate: PA 19428",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "box",
"evidence_id": 1888,
"data": {
"name": "Box, Inc.",
"purposes": [
"Content Management and File Sharing"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS"
],
"locations": [
"Corporate: 900 Jefferson Avenue",
"Corporate: Redwood City, CA 94063",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 1888,
"data": {
"name": "Datadog, Inc.",
"purposes": [
"Application Monitoring"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, ST"
],
"locations": [
"Corporate: 620 8th Ave. 45th Floor",
"Corporate: New York, NY 100128",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "forethought-technologies",
"evidence_id": 1888,
"data": {
"name": "Forethought Technologies, Inc.",
"purposes": [
"AI-powered customer service and support automation platform"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, SJ, ST"
],
"locations": [
"Corporate: Embarcadero Center, Floor 8",
"Corporate: San Francisco, CA 94111",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "fullstory",
"evidence_id": 1888,
"data": {
"name": "Fullstory, Inc.",
"purposes": [
"User Interface"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 1745 Peachtree Road NW, Suite G",
"Corporate: Atlanta, GA 30309",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "sentry",
"evidence_id": 1888,
"data": {
"name": "Functional Software, Inc. (Sentry)",
"purposes": [
"Application Monitoring"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, SJ, ST"
],
"locations": [
"Corporate: 45 Fremont Street, 8th Floor",
"Corporate: San Francisco, CA 94105",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Gainsight Israel Ltd. (f/k/a Aptrinsic Ltd.)",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"PX, ST"
],
"affiliate": true,
"locations": [
"Corporate: 350 Bay Street, Suite 100",
"Corporate: San Francisco, CA 94133",
"Processing Location: Israel"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Gainsight Software Private Limited",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"CC, CE, CS, PX, SJ, AT"
],
"affiliate": true,
"locations": [
"Corporate: DivyaSree Trinity",
"Corporate: Hi-Tech City Layout, Madhapur Hyderabad",
"Corporate: Hyderabad, TG 500081 IN",
"Corporate: Plot No 5&6, Sy No 64, 6th Floor Wing A&B, Block-4",
"India",
"Processing Location: India"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Gainsight Sp. z.o.o. (f/k/a Northpass Sp. z.o.o.)",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"CC, CE, SJ"
],
"affiliate": true,
"locations": [
"Corporate: 54-202 Wroclaw, Poland",
"Corporate: Legnicka 48A",
"Processing Location: Poland"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Gainsight UK LTD.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"CC, CE, CS, PX"
],
"affiliate": true,
"locations": [
"Corporate: 138-142 Holborn",
"Corporate: 3 Waterhouse Square",
"Corporate: London EC1N 2SW",
"Corporate: U.K.",
"Processing Location: England"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 1888,
"data": {
"name": "Google Cloud EMEA Limited",
"purposes": [
"Back-up Cloud Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC"
],
"locations": [
"Corporate: Dublin 2, Ireland",
"Corporate: Velasco, Clanwilliam Place",
"Processing Location: Netherlands"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 1888,
"data": {
"name": "Google, LLC",
"purposes": [
"Anonymizes IP addresses and provides application usage analytics",
"Cloud Computing; Back-up Cloud Service Provider; Data Analytics Provider; Web service",
"Cloud Computing; Back-up Cloud Service Provider; Web service",
"Cloud Service Provider for Certain Generative Artificial Intelligence features"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC",
"CC, CE, CS, PX",
"PX",
"SJ"
],
"locations": [
"Corporate: 1600 Amphitheatre Parkway",
"Corporate: Mountain View, CA 94043",
"Processing Location: United States",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "inSided B.V.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"CC, CE, SJ"
],
"locations": [
"Corporate: Singel 118A, 1015 AE Amsterdam",
"Corporate: The Netherlands",
"Processing Location: The Netherlands"
]
}
},
{
"kind": "subprocessor",
"vendor": "ibm",
"evidence_id": 1888,
"data": {
"name": "International Business Machines Corporation (IBM)",
"purposes": [
"Cloud Service Provider for Certain Generative Artificial Intelligence features.",
"Natural Language Processing and Cloud Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX",
"CS"
],
"locations": [
"Corporate: 1101 Kitchawan Rd.",
"Corporate: Yorktown Heights, NY 10598",
"Processing Location: United States",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "LongTail Ad Solutions, Inc. d/b/a JW Platform",
"purposes": [
"Video hosting and streaming services"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"SJ"
],
"locations": [
"Corporate: 2 Park Ave",
"Corporate: New York, NY 10016",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "looker",
"evidence_id": 1888,
"data": {
"name": "Looker Data Sciences, Inc.",
"purposes": [
"Analytics"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 1600 Amphitheatre Parkway",
"Corporate: Mountain View, CA 94043",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 1888,
"data": {
"name": "Microsoft, Inc.",
"purposes": [
"Cloud Service Provider for certain Generative Artificial Intelligence features and AI Agentic Services"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, ST, AT"
],
"locations": [
"Corporate: One Microsoft Way",
"Corporate: Redmond, WA 98052",
"Processing Location: United States and multiple EU locations"
]
}
},
{
"kind": "subprocessor",
"vendor": "movate",
"evidence_id": 1888,
"data": {
"name": "Movate, Inc.",
"purposes": [
"Renewal Management outsourcing support for Gainsight Atlas clients, including customer outreach, quote negotiation, and escalation management"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"AINS"
],
"locations": [
"Corporate: 5600 Tennyson Parkway",
"Corporate: Plano, Texas 75024",
"Corporate: Suite 255",
"Processing Location: Philippines"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "nCloud Integrators, LLC",
"purposes": [
"Integration Services"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, ST"
],
"locations": [
"Corporate: 3982 Powell Rd., Suite #36",
"Corporate: Powell, OH 43065",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "new-relic",
"evidence_id": 1888,
"data": {
"name": "New Relic, Inc.",
"purposes": [
"Application Monitoring"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"SJ"
],
"locations": [
"Corporate: 188 Spear St.",
"Corporate: San Francisco, CA 98105",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Northpass, Inc.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 350 Bay Street, Suite 100",
"Corporate: San Francisco, CA 94133",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 1888,
"data": {
"name": "OpenAI, L.L.C.",
"purposes": [
"Cloud Service Provider for Certain Generative Artificial Intelligence features"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, SJ, ST"
],
"locations": [
"Corporate: 548 Market Street, PMB 97273",
"Corporate: San Francisco, California 94104",
"Processing Location: United States, Canada, UK, multiple EU locations, Switzerland, UAE, South Africa and Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "grafana",
"evidence_id": 1888,
"data": {
"name": "Raintank, Inc. d/b/a Grafana Labs",
"purposes": [
"Application Monitoring"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, SJ, ST"
],
"locations": [
"Corporate: 10006",
"Corporate: 165 Broadway",
"Corporate: 23rd Floor",
"Corporate: New York, NY",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "retell-ai",
"evidence_id": 1888,
"data": {
"name": "Retell AI, Inc.",
"purposes": [
"Cloud-based AI voice agent development and deployment platform"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"AT"
],
"locations": [
"Corporate: 12985 Saratoga Avenue",
"Corporate: Saratoga, California, 95070",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 1888,
"data": {
"name": "Salesforce.com, Inc.",
"purposes": [
"Cloud Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS"
],
"locations": [
"Corporate: 415 Mission Street, 3rd Floor",
"Corporate: San Francisco, CA 94105",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "skilljar",
"evidence_id": 1888,
"data": {
"name": "Skilljar, Inc.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"SJ"
],
"locations": [
"Corporate: 350 Bay Street, Suite 100",
"Corporate: San Francisco, CA 94133",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "slack",
"evidence_id": 1888,
"data": {
"name": "Slack Technologies, Inc.",
"purposes": [
"IT Support Chat"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 500 Howard Street",
"Corporate: San Francisco, CA 94105",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 1888,
"data": {
"name": "Snowflake",
"purposes": [
"Data Warehousing"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 106 East Babcock Street",
"Corporate: Bozeman, MT 59715",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Staircase AI, Inc.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"ST"
],
"locations": [
"Corporate: 350 Bay Street, Suite 100",
"Corporate: San Francisco, CA 94133",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 1888,
"data": {
"name": "Staircase Technologies Ltd.",
"purposes": [
"Technical and Customer Support"
],
"sections": [
"Gainsight Group Sub-Processors"
],
"services": [
"ST"
],
"locations": [
"Corporate: 4651626 Herzliya, Israel",
"Corporate: Amos Oz 3 St.",
"Processing Location: Israel"
]
}
},
{
"kind": "subprocessor",
"vendor": "sumo-logic",
"evidence_id": 1888,
"data": {
"name": "Sumologic, Inc.",
"purposes": [
"Log Management and Analytics"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CS"
],
"locations": [
"Corporate: 350 Main Street",
"Corporate: Redwood City, CA 94063",
"Processing Location: United States and Germany"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 1888,
"data": {
"name": "Twilio, Inc. (formerly Sendgrid)",
"purposes": [
"Email Service Provider"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE, CS, PX, SJ, AT"
],
"locations": [
"Corporate: 101 Spear Street, 5th Floor",
"Corporate: San Francisco, CA 94105",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "workato",
"evidence_id": 1888,
"data": {
"name": "Workato, Inc.",
"purposes": [
"Workflow and Integration Processing"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CE"
],
"locations": [
"Corporate: 215 Castro Street, Suite 300",
"Corporate: Mountain View, CA 94041",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "zendesk",
"evidence_id": 1888,
"data": {
"name": "Zendesk, Inc.",
"purposes": [
"Customer Service Software"
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, ST"
],
"locations": [
"Corporate: 989 Market Street",
"Corporate: San Francisco, CA 94103",
"Processing Location: United States"
]
}
},
{
"kind": "subprocessor",
"vendor": "zight",
"evidence_id": 1888,
"data": {
"name": "Zight, Inc.",
"purposes": [
"Provides screen recording, through videos and screenshots, for Zendesk support tickets to improve customer service and enable faster issue resolution."
],
"sections": [
"Third-Party Sub-processors"
],
"services": [
"CC, CE, CS, PX, SJ, ST"
],
"locations": [
"Corporate: 2261 Market Street, Ste. 10263",
"Corporate: San Francisco, CA 94114",
"Processing Location: United States"
]
}
}
]
}