Snapshot 8271

Document
Subprocessor list
URL
https://www.elastic.co/agreements/external_subprocessors
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200
Content type
text/html; charset=utf-8
Fetch mode
static
Size
349160 bytes
SHA-256 (raw)
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SHA-256 (normalized text)
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Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

Elastic's external sub-processors
Elastic maintains this list of external sub-processors we utilize in provisioning our services. To be notified of changes to this list, subscribe via the RSS feed.
Elastic Cloud
Elastic Cloud uses cloud service providers, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform, to provide Elastic Cloud. We support hosting options globally through each of our Elastic Cloud service providers. Customers are able to select the region where they host their Elastic Cloud deployments to best meet data residency needs. Backups are also stored in the selected Elastic Cloud deployment region, by default.
Customer Personal Data may be processed by the following sub-processors depending upon which cloud service provider the customer elects to use:
Legal entity	Description of processing	Location
Amazon Web Services, Inc.	Hosting (other than in Europe, the Middle East, and Africa)	Location selected by customer based on available regions supported by Elastic Cloud
Amazon Web Services EMEA SARL	Hosting (in Europe, the Middle East, and Africa)	Location selected by customer based on available regions supported by Elastic Cloud
Google Ireland Limited (GCP)	Hosting	Location selected by customer based on available regions supported by Elastic Cloud
Microsoft Corporation (Azure)	Hosting	Location selected by customer based on available regions supported by Elastic Cloud
Okta, Inc.	Access authentication	United States
Elastic Managed LLM
Elastic Managed LLMs are available exclusively through the Elastic Inference Service. You can find the list of supported models, their applicable provider terms, and available inference regions on the EIS documentation page.
Enterprise workflow automation
Customer Personal Data may be processed by the following sub-processors to the extent that the customer has chosen to utilize enterprise workflow automation:
Legal entity	Description of processing	Location
Tines Automation, Inc.	Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in the US, Canada, and Mexico)	United States
Tines Security Services Limited	Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in all locations except the US, Canada, and Mexico)	Ireland
Support Services and Consulting Services
Customer Personal Data may be processed by the following sub-processors depending on the nature of services and support required:
Legal entity	Description of processing	Location
Amazon Web Services, Inc.	Hosting for https://support.elastic.co and the Elastic Uploader Service	United States
Google Ireland Limited (GCP)	Email correspondence with support via Gmail	Ireland
Salesforce.com, Inc.	Customer support ticketing via Service Cloud	United States
Jina AI
Customer Personal Data may be processed by the following sub-processors:
Legal entity	Description of processing	Location
Google LLC (GCP)	Hosting and inference for embeddings, rerank, and related public API services(api.jina.ai)	United States
Google LLC (GCP)	Hosting for EIS(Elastic Inference Service) executors on Jina GCP	United States, Belgium, and Singapore
Google LLC (GCP)	Hosting for Jina AI Reader and Search (r.jina.ai, s.jina.ai)	United States and Belgium
Cloudflare, Inc.	CDN / edge proxy for Jina AI APIs and dashboard	Global
Supabase, Inc.	Account, API key, and prepaid-wallet database	United States
Stripe, Inc.	Payment processing for prepaid tokens	United States
MongoDB, Inc.	Caching layer and database for Jina Reader	United States and Belgium
Serper	SERP API (Google Search) for Jina Search	United States and Singapore
ThorData	Residential proxy when Reader cannot fetch a URL directly	To be confirmed
Atlassian Statuspage	Public status-page monitoring: https://status.jina.ai/	To be confirmed
Swiftype (also known as Site Search) and Legacy App Search on Swiftype
Customer Personal Data may be processed by the following sub-processors:
Legal entity	Description of processing	Location
International Business Machines Corporation (IBM Cloud (Softlayer))	Hosting	United States
Amazon Web Services, Inc.	Backup	United States