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Skip to navigationSkip to main content Factory Welcome to our Trust Portal for Factory - your portal to understanding our unwavering commitment to data security, privacy, and compliance. trust@factory.ai Privacy PolicyOpens in new tab You can access our compliance documentation, find answers to frequently asked questions related to security and privacy, and explore our robust security practices. We believe in maintaining transparency and building trust with our customers, and this portal is designed to provide you with the information and assurance you need to feel confident in our ability to protect your data. Compliance SOC 2 ISO 27001:2022 ISO 42001 Minimum Viable Secure Product CCPA Resources View all SOC 2 Type 1 Report SOC 2 Type 2 Report ISO 27001 Certificate ISO 27001 Stage 2 Audit Report ISO 42001 Certificate ISO 42001 Stage 2 Audit Report ISO 42001 First Surveillance Report Controls View all Infrastructure security Unique production database authentication enforced Unique account authentication enforced Unique network system authentication enforced View 8 more Infrastructure security controls Organizational security Asset disposal procedures utilized Production inventory maintained Portable media encrypted View 6 more Organizational security controls Product security Data encryption utilized Control self-assessments conducted Penetration testing performed View 1 more Product security control Internal security procedures Continuity and Disaster Recovery plans established Continuity and Disaster Recovery plans tested Cybersecurity insurance maintained View 30 more Internal security procedures controls Data and privacy Data retention procedures established Customer data deleted upon leaving Data classification policy established Data collected Customer personally identifiable information Code Metadata Employee personally identifiable information Credit card information Personal health information Subprocessors View all Microsoft Azure • Cloud provider Factory leverages dedicated Azure OpenAI Service endpoints, ensuring enterprise-level security and compliance with Azure's data privacy standards. The dedicated hosting provides robust encryption and isolated data handling, along with our agreements with Azure offering safeguarding of intellectual property during interactions with Factory (in other words, your data and your IP is yours and will not be used to train our models or theirs - guaranteed). Additionally, our Azure infrastructure guarantees high availability and low-latency access to the language models we use, enabling our platform to perform efficiently and consistently at scale. Amazon Web Services AWS hosts our infrastructure. It provides us with a robust, scalable, and secure environment for our computing, storage, and database needs. AWS's global network of data centers allows us to deliver fast and reliable service to our customers. Google Cloud Platform GCP is another subprocessor that we use for our infrastructure. It offers a suite of cloud computing services that run on the same infrastructure that Google uses internally for its end-user products. GitHub GitHub is a critical subprocessor in our software development lifecycle. We use it as a repository for our codebase, and it also serves as a platform for continuous integration and continuous deployment (CI/CD), enabling us to maintain high standards of code quality and streamline our deployment process. Updates View all General New subprocessor: Databricks Published September 21, 2026 We have contracted with Databricks to provide AI model processing functions to our customers, and to store sensitive internal data, starting on or after October 21, 2026. General New subprocessor: Snowflake Published July 28, 2026 We have contracted with Snowflake to provide AI model processing functions to our customers, starting on or after August 27, 2026. General New subprocessor: Mistral Published July 27, 2026 We have contracted with Mistral to provide AI model processing functions to our customers, starting on or after August 26, 2026. General New subprocessor: Together Published July 27, 2026 We have contracted with Together to provide AI model processing functions to our customers, starting on or after August 26, 2026.