Factory

factory.ai

Factory declares 22 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Oct 13, 2026. 1 tracked vendor, LINK Mobility Group ASA, names Factory as a subprocessor.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

22 third parties.

NamePurposeLocationListed since
Amazon Web Services
AWS hosts our infrastructure. It provides us with a robust, scalable, and secure environment for our computing, storage, and database needs. AWS's global network of data centers allows us to deliver fast and reliable service to our customers.
US
Anthropic AIEngineering; Processing AI requestsUS
Axiom Analytics and log analysisUS
Baseten AIEngineering; Processing AI requestsUS
E2B Cloud provider; Providing cloud compute instancesUS
Fireworks AIEngineering; Processing AI requestsUS
GitHub
GitHub is a critical subprocessor in our software development lifecycle. We use it as a repository for our codebase, and it also serves as a platform for continuous integration and continuous deployment (CI/CD), enabling us to maintain high standards of code quality and streamline our deployment process.
US
Google Cloud Platform
GCP is another subprocessor that we use for our infrastructure. It offers a suite of cloud computing services that run on the same infrastructure that Google uses internally for its end-user products.
US
Google Drive Document managementUS
Microsoft Azure AI
Cloud provider; Factory leverages dedicated Azure OpenAI Service endpoints, ensuring enterprise-level security and compliance with Azure's data privacy standards. The dedicated hosting provides robust encryption and isolated data handling, along with our agreements with Azure offering safeguarding of intellectual property during interactions with Factory (in other words, your data and your IP is yours and will not be used to train our models or theirs - guaranteed). Additionally, our Azure infrastructure guarantees high availability and low-latency access to the language models we use, enabling our platform to perform efficiently and consistently at scale.
US
Mistral AIEngineering; Processing AI requestsUS
MongoDB Data storage and processing; Operational data storageUS
OpenAI AIEngineering; Processing AI requestsUS
Orb BillingUS
Sentry Analytics and log analysisUS
Slack CollaborationUS
Snowflake Engineering; Processing AI requestsUS
Stripe BillingUS
Together AIEngineering; Processing AI requestsUS
Vercel Engineering; Web application hostingUS
WorkOS User authenticationUS
xAI AIEngineering; Processing AI requestsUS

Web TechnologiesCSV · Atom

Factory's homepage made 83 requests to 7 domains, and 3 services controlled by another company.

Advertising (1): X Corp.Analytics (1): ClayOther (1): Geolocation: Kloudend, Inc.

3 third parties by category: Advertising 1Analytics 1Other 1

Third parties 3 · 9 requests
Clay Clay Web Intent 5% of the page's requests 4
X Corp. Twitter Ads 4% of the page's requests 3
Kloudend, Inc. ipapi.co 2% of the page's requests 2
First party 1 · 74 requests
Factory GSAP HSTS Next.js 15.5.29 Next.js App Router Open Graph Priority Hints Radix UI React Vercel Webpack 89% of the page's requests 74

1 tracked company loaded by the homepage is not in Factory's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (1)CSV · Atom

1 company

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Factory's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: 1 incident (1 major)Aug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 critical)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 3 major or critical
  • 13 min typical time to resolve
  • 28 min longest major
BeganIncidentImpactLasted
Service Disruption: User Authenticationcritical13 min
GLM 5.2 unavailable in our EU deploymentmajor5 min
DeepSeek V4 Flash Degradedmajor28 min
Degraded Minimax M3 availabilityminor1 h 57 min
OpenAI Models Returning 431 Errorsminor5 h 2 min
Missions API entitlement mismatchminor51 min
Login for Windows Usersminor32 h
Subscription Lifecycle Actions Downmajor30 min

Incidents per month

0 3 6 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 32 h Aug 2026: 5 incidents (2 major, 3 minor) · typical time to resolve 51 min Sep 2026: 1 incident (1 critical) · typical time to resolve 13 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
DeepSeek1
Desktop1
GLM1
Web App1
api.factory.ai1

As Factory's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Factory's subprocessorsCSV · Atom

221 reported incidents in the last 30 days, by 14 of the vendors Factory lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Factory was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
FireworksService Degradation for Kimi K3.1 Pro minor2 min
GitHubImpact across multiple GitHub products including Actions, Pages, and Copilot products. critical33 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
GitHubIncident with Webhooks minor4 min
SentryUS issues feed throwing intermittent errors minor51 min
BasetenModel APIs are down for all models critical21 min
E2BTemplate builds failing on Ubuntu package installs minor3 h 10 min
FireworksService Degradation for GLM 5.3 minor24 min
SentryAccount emails not being delivered major42 min
FireworksService Degradation for DeepSeek V4.1 Flash 1017 minor1 h 25 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SentryEU region replay ingestion latency minor48 min
VercelElevated Sandbox and Blob request latency and errors minor1 min
GitHubIncident with Git Operations and Pull Requests critical1 h 44 min
FireworksService Degradation for Kimi K3 minorongoing
FireworksService Degradation for Kimi K3 US minor1 h 5 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
GitHubDegraded availability for GPT-5.3 Codex and GPT-5.6 models in Copilot major49 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
GitHubIncident with Actions and Checks API critical46 min
GitHubIncident with Webhooks and Actions major1 h 50 min
GitHubIncreased timeouts due to surge in anonymous users minor3 h 10 min
OpenAIElevated errors with image generation minor1 h 49 min

And 196 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Factory's site

Factory transparency rating

It updates with the rating.

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