Factory
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 7 / 8 |
| Purposes | partial | 4 / 7 |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | some unreachable this week | 0 / 8 |
| Total | 77 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Factory's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/factory"><img src="https://thirdpartyindex.com/badge/factory.svg" alt="Factory transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/factory)Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta failing | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | |||
| Anthropic | Processing AI requests | Engineering | |
| Axiom | Analytics and log analysis | ||
| Baseten | Processing AI requests | Engineering | |
| E2B | Providing cloud compute instances | Cloud provider | |
| Fireworks | Processing AI requests | Engineering | |
| GitHub | |||
| Google Cloud Platform | |||
| Google Drive | Document management | ||
| Microsoft Azure | Factory leverages dedicated Azure OpenAI Service endpoints, ensuring enterprise-level security and compliance with Azure's data privacy standards. The dedicated hosting provides robust encryption and isolated data handling, along with our agreements with Azure offering safeguarding of intellectual property during interactions with Factory (in other words, your data and your IP is yours and will not be used to train our models or theirs - guaranteed). Additionally, our Azure infrastructure guarantees high availability and low-latency access to the language models we use, enabling our platform to perform efficiently and consistently at scale. | Cloud provider | |
| Mistral | Processing AI requests | Engineering | |
| MongoDB | Operational data storage | Data storage and processing | |
| OpenAI | Processing AI requests | Engineering | |
| Orb | Billing | ||
| Sentry | Analytics and log analysis | ||
| Slack | Collaboration | ||
| Snowflake | Processing AI requests | Engineering | |
| Stripe | Billing | ||
| Together | Processing AI requests | Engineering | |
| Vercel | Web application hosting | Engineering | |
| WorkOS | User authentication |
Service status
8 incidents in the last 67 days (4 major or critical, 4 minor, 0 with no stated impact) · typically resolved in 51 min · longest major: 30 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Service Disruption: User Authentication | critical | 13 min evidence | |
| GLM 5.2 unavailable in our EU deployment | major | 5 min evidence | |
| DeepSeek V4 Flash Degraded | major | 28 min evidence | |
| Degraded Minimax M3 availability | minor | 1 h 57 min evidence | |
| OpenAI Models Returning 431 Errors | minor | 5 h 2 min evidence | |
| Missions API entitlement mismatch | minor | 51 min evidence | |
| Login for Windows Users | minor | 32 h evidence | |
| Subscription Lifecycle Actions Down | major | 30 min evidence |
As Factory's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.