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Skip to navigationSkip to main content Subprocessors Amazon Web Services • Cloud Service Provider US or EU Purpose: Cloud Service Provider on which the NodeZero platform for APTaaS is ran on. PII: Email IP Address Name Cookies Salesforce • CRM Platform US Purpose: CRM platform for enabling our Go-To-Market teams with Sales information and conversations, contracts, NDA's, and contact details for customers and prospects. PII: Name Email Phone Company Address Google Workspace • SaaS Collaboration Toolset US Purpose: SaaS Collaboration toolset for storing business information as well as email, but no actual user data flows through Google Workspace. PII: Name Email Potential other PII disclosed by customer via email ZenDesk • Customer Support Services US Purpose: Provides customer support services via Customer Chat, Support Ticketing System, and Knowledge Base Platform PII: Name Email Potential other PII disclosed by customer during chat session Datadog • Application Observability US Purpose: Monitoring solution for ensuring availability of the NodeZero platform. PII: Email IP Address Slack • SaaS Collaboration Toolset US Purpose: Collaboration tool for Horizon3.ai. Provides messaging as well as video chats. Also provides a means to notifications for alerts that need real time visibility. PII: Email IP Address Pendo.io • User Behavior Tracking US Purpose: Service for tracking user behavior within Horizon3.ai products to help understand how features are being used/not used within products. PII: Name Email Microsoft • SaaS Collaboration Toolset US Purpose: SaaS Collaboration toolset for storing business information, but no actual user data flows through O365. PII: Name Email Atlassian • SaaS Collaboration Toolset US Purpose: Collaboration toolset for wiki pages as well as tracking development work that can reference items such as feature requests from customers. PII: Name Email Phone Gainsight, Inc. • Customer Success Experience US Purpose: Gainsight is used to support our customer success initiatives, including customer engagement, onboarding, health monitoring, and support experience optimization. PII: Name Email 1-10 of 12 results Showresults per page All subprocessors Amazon Web Services - **Purpose:** Cloud Service Provider on which the NodeZero platform for APTaaS is ran on. - **PII:** - Email - IP Address - Name - Cookies Cloud Service Provider US or EU aws.amazon.com Salesforce - **Purpose:** CRM platform for enabling our Go-To-Market teams with Sales information and conversations, contracts, NDA's, and contact details for customers and prospects. - **PII:** - Name - Email - Phone - Company Address CRM Platform US https://salesforce.com Google Workspace - **Purpose:** SaaS Collaboration toolset for storing business information as well as email, but *no actual user data flows through Google Workspace*. - **PII:** - Name - Email - Potential other PII disclosed by customer via email SaaS Collaboration Toolset US admin.google.com ZenDesk - **Purpose:** Provides customer support services via Customer Chat, Support Ticketing System, and Knowledge Base Platform - **PII:** - Name - Email - Potential other PII disclosed by customer during chat session Customer Support Services US www.zendesk.com Datadog - **Purpose:** Monitoring solution for ensuring availability of the NodeZero platform. - **PII:** - Email - IP Address Application Observability US datadoghq.com Slack - **Purpose:** Collaboration tool for Horizon3.ai. Provides messaging as well as video chats. Also provides a means to notifications for alerts that need real time visibility. - **PII:** - Email - IP Address SaaS Collaboration Toolset US slack.com Pendo.io - **Purpose:** Service for tracking user behavior within Horizon3.ai products to help understand how features are being used/not used within products. - **PII:** - Name - Email User Behavior Tracking US www.pendo.io Microsoft - **Purpose:** SaaS Collaboration toolset for storing business information, *but no actual user data flows through O365*. - **PII:** - Name - Email SaaS Collaboration Toolset US www.microsoft.com Atlassian - **Purpose:** Collaboration toolset for wiki pages as well as tracking development work that can reference items such as feature requests from customers. - **PII:** - Name - Email - Phone SaaS Collaboration Toolset US www.atlassian.com Gainsight, Inc. - **Purpose:** Gainsight is used to support our customer success initiatives, including customer engagement, onboarding, health monitoring, and support experience optimization. - **PII:** - Name - Email Customer Success Experience US https://www.gainsight.com/ Elastic - **Purpose:** SIEM tool for monitoring Horizon3.ai environment. - **PII:** - Email - IP Address SIEM US DocuSign - **Purpose:** SaaS toolset for document workflows and electronic signatures - **PII:** - Name - Email - Address - Phone Document management & Electronic Signatures US https://www.docusign.com/