Third Party Index

Upstream incidents

minor· Instructure· · 33 min

Some users are experiencing slow load times when accessing Canvas

Listed as a subprocessor by 2 tracked vendors · 4 within 2 hops

Reporting vendor List it List one of those Instructure · listed by 2 tracked vendors Instructure Drieam · listed by 2 tracked vendors Drieam Labster · listed by 0 tracked vendors Labster Qualtrics · listed by 20 tracked vendors Qualtrics D2L · listed by 0 tracked vendors D2L

Incidents

minor Twilio· SendGrid· Segment User Authentication Identity SNA Failure Increase for Smartfren in Indonesia Sep 14 13:58 12 h 45 min 827 1,916 8minor nShift FTP file processing issue Sep 14 13:47 24 h 54 min 1 major Red Hat Initial: Quay.io Push/Pull Degraded Sep 14 13:34 19 h 41 min 8 947 major Docker Issues viewing newly pushed images and tags Sep 14 13:29 5 min 3 major Productboard Productboard Spark is unavailable Sep 14 13:26 51 min 25 225 1no impact stated Toggl Elevated API Errors Sep 14 13:25 4 min 1 2 minor JumpCloud Degraded Radius Service - EU region Sep 14 13:25 1 h 12 min 4 5 minor Exact Exact Online Premium – System unavailable (NL) Sep 14 13:22 39 min 1 2 critical Descript Rooms Recording Outage Sep 14 13:09 35 min 1 5 no impact stated Sumsub Dashboard applicant search impaired Sep 14 13:00 — 3 37 no impact stated Contentsquare Error Analysis: Encrypted API Response Details Missing Sep 14 12:57 1 min 7 99 major Kaseya Datto Networking - Network Manager - Datto Secure Edge (SASE) administrators unable to create Fabric Tunnels Sep 14 12:56 1 h 7 min 2 3 critical Kaseya Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details Sep 14 12:46 5 h 7 min 2 3 minor Exact Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global) Sep 14 12:05 21 h 13 min 1 2 no impact stated Grafana CloudWatch request timeouts in prod-us-central-0 Sep 14 12:00 — 56 771 minor CircleCI· Vamp Increased wait times for macOS jobs Sep 14 11:59 1 h 8 45 minor Exact Exact Online Projects - Error during bank statement import (NL) Sep 14 11:44 2 days 1 2 major Exact Exact Online Jaarrekening – Submitting reports at the Chamber of Commerce results in discrepancies (NL) Sep 14 11:41 2 days 1 2 no impact stated Telesign Operator Alert - Kuwait (KW) - Zain (419/02) Sep 14 11:39 11 h 2 min 8 464 minor Qualys Multiple Shared Platforms : Patch Deployment Failures for KB5123099 – FileHashValidationFailed Error (IM-12864) Sep 14 11:26 2 days 6 21 1minor Scaleway [Support] Phone assistance is unavailable Sep 14 10:49 6 days 23 359 major Yousign Slowdown on processor Sep 14 10:08 1 h 41 min 3 67 1no impact stated Whereby Issues when joining room Sep 14 09:59 4 min 2 minor Twilio· SendGrid· Segment Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Iraq Sep 14 09:48 7 h 39 min 827 1,916 3minor Airwallex US Increased latency in Web App Sep 14 09:47 — 3 21 minor Uanataca Instability of the Prevent and Trust and Sign services Sep 14 09:38 3 h 47 min 1 2 minor Scrive Email Delivery - Degraded Performance Sep 14 09:28 48 min 1 major Kaseya Autotask PSA - Inbound Email Processing - Inbound emails are not being processed and related items are not being created Sep 14 09:21 2 h 36 min 2 3 minor GetResponse Issues with image loading affecting Self Service Clients Sep 14 09:16 4 h 9 min 3 minor Pennylane Pennylane application disruption Sep 14 09:15 50 min 1 minor Mailgun Route delays in EU Region Sep 14 09:15 58 min 244 1,431 1minor Instructure Some users are experiencing slow load times when accessing Canvas Sep 14 09:13 33 min 2 4 no impact stated Scaleway [PGWY] - [fr-par-1] - Public Gateay stuck in a transient state Sep 14 09:09 — 23 359 1minor Gladia [Europe] API is in a degraded state Sep 14 09:07 7 h 31 min 8 407 major Scrive Support Phone - Partial Outage Sep 14 08:46 1 h 5 min 1 minor Exact Exact Boekhoud Gemak - Attachments purchase invoices not visible (NL) Sep 14 08:46 24 h 20 min 1 2 minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil Sep 14 08:34 7 h 4 min 827 1,916 4minor Front [office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2] Sep 14 08:20 2 h 40 min 41 808 minor Cursor Investigating Grok service degradation Sep 14 08:14 53 min 10 29 major Exact All products - Support portal unavailable (Global) Sep 14 07:14 5 h 7 min 1 2 no impact stated Lithic Intermittent timeouts on Tokenization and Card Creation API endpoints Sep 14 07:05 42 h 38 min 1 2 major CloudConvert EU Central, US East, and 1 other service are down Sep 14 06:56 2 h 41 min 12 34 minor Instructure Canvas support phone system is experiencing connection issues Sep 14 06:52 5 h 33 min 2 4 minor Bandwidth Outbound SIP Auth Calling incident Sep 14 06:10 2 h 28 min 13 68 major Snowflake INC20000217 Sep 14 04:48 1 h 21 min 324 1,939 minor Grafana Elevated Latency Managing Cloud Provider Integrations in GCP US Central Sep 14 03:30 — 56 771 minor Langfuse Delayed Ingestion for non v4 SDKs Sep 14 02:51 3 h 18 min 33 254 no impact stated OpenAI Elevated error rates for Codex and ChatGPT Work Sep 14 02:46 1 h 10 min 804 1,967 major Boomi, LP Boomi - USA East, ANZ, DEU and GBR Event Streams Cloud Partial Outage - Resolved Sep 14 02:07 3 h 43 min 16 100 major MiniMax Elevated errors on Large Language Models (LLM) Sep 14 02:02 9 min 6 38

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