Third Party Index

Civitas Learning

civitaslearning.com

Subprocessors

4 third parties. CSV · Atom

NamePurposeLocationListed since
Google Internal File Sharing
Keycloak Platform SSO
Okta Internal Authentication
Plivo SMS Provider

Compliance

Certified
Says it complies with

Certifications as Civitas Learning's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 2: no incident reportedJul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 major)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 23 h 2 min typical time to resolve
  • 23 h 2 min longest major
BeganIncidentImpactLasted
Group emails stuck in pending and unable to download groupsmajor23 h 2 min
Advising Analytics Outreach Issuesmajor2 days
Static group creation incorrectly adds all students (active and inactive)critical4 days
Advising Analytics Outage | site not reachablecritical2 h 32 min
Production Site Downmajor5 h 13 min
Connection error for College Schedulercritical19 h 6 min
Impact to Civitas applications due to AWS outageminor2 days

Incidents per month

0 2 4 Oct 2025: 2 incidents (1 critical, 1 minor) · typical time to resolve 2 days Nov 2025: 1 incident (1 major) · typical time to resolve 5 h 13 min Dec 2025: 0 incidents Jan 2026: 1 incident (1 critical) · typical time to resolve 2 h 32 min Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 4 days May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 major) · typical time to resolve 23 h 2 min Sep 2026: 0 incidents Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

Components affected

ComponentIncidents
Advising Analytics (Inspire)1

As Civitas Learning's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Civitas Learning's site

Civitas Learning transparency rating

It updates with the rating.

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