Plivo
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 69 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Plivo's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/plivo"><img src="https://thirdpartyindex.com/badge/plivo.svg" alt="Plivo transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/plivo)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Altinity Inc. | ClickHouse Data Warehouse; Managed database for analytics service | USA | |
| Amazon Web Services, Inc. | Provide our cloud infrastructure environment and storage of our customer data | USA | |
| Apple, Inc. | Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications. | USA | |
| Cerebras | Application AI functionality | USA | |
| Clearbit, Inc. | Provides data enrichment on marketing leads | USA | |
| ClickHouse | Data Warehouse | USA | |
| Cookie Bot | Data collection consent | USA | |
| Deepgram | Transcription Services | USA | |
| E2B | Running code in secure environment | USA | |
| ElevenLabs, Cartesia, Rime | AI-enabled audio generation functionality | USA | |
| Explo | Analytical report generation | USA | |
| FireCrawl | Web crawling and content retrieval to support Retrieval-Augmented Generation (RAG) systems. | USA | |
| Google LLC | Application AI functionality; Cloud-based SSO Authentication; Email Management; Google Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications.; Speech Recognition | USA | |
| Google Analytics & Hot Jar | Website analytics | USA | |
| Google, Meta & LinkedIn Ads | Advertising service | USA | |
| Grok, Perplexity | Messaging Compliance and Classification | USA | |
| Groq | Application AI functionality | USA | |
| HubSpot, Inc. | Marketing automation tool | USA | |
| IP Info | IP address lookup | USA | |
| Jitsu Inc. | Customer Data Integration | USA | |
| LinkedIn Sales Navigator | Communication tool for prospects | USA | |
| Mailgun | Email Delivery Service for Businesses | USA | |
| Meta | WhatsApp Cloud API provider | USA | |
| Open AI | Application AI functionality | USA | |
| PostHog | Feature Flags & Product analytics; Web Analytics | USA | |
| PubNub Inc. | Real-time notifications | USA | |
| PunHub | Application Functionality | USA | |
| RB2B | Sales Enablement Platform | USA | |
| Redis Labs | Caching provider | USA | |
| Salesforce.com Inc. | Customer Relationship Management; Lead Management | USA | |
| Sentry | Crash & Error Monitoring | USA | |
| Shopify | Marketplace Integration via OAuth Token Authentication. | USA | |
| Slack | Workplace communications platform & Customer support | USA | |
| Stripe Inc | Payment partner who enables customers to make payments and us to receive payments | USA | |
| Zapier, Inc. | To automate certain process with our applications | USA | |
| Zendesk, Inc. | Customer Support and Troubleshooting | USA |
Listed as a subprocessor by (3)
Purposes as each company states them.
Atlassian atlassian.com Communications technology provider for product notifications
GoDaddy godaddy.com Provides SMS messaging function for notifications and reminder product features.
Statuspage statuspage.io Communications technology provider for product notifications
Service status
- 6 incidents in 87 days
- 1 major or critical
- 3 h 9 min typical time to resolve
- 2 h 9 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Intermittent Call failures towards India | none | 33 min | |
| Voice Call Webhook Delivery Degradation | none | 6 h 50 min | |
| Call failures towards India | none | 10 h 36 min | |
| Intermittent Call failures towards India | none | 3 h 9 min | |
| Outbound MMS Failures on Toll-Free Numbers (US & Canada) | major | 2 h 9 min | |
| Outbound Call Failures | none | 2 h 49 min |
As Plivo's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.