Third Party Index

JustCall

justcall.io

Subprocessors

None extracted.

Compliance

Certified
Says it complies with

Certifications as JustCall's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: 1 incident (1 minor)Jul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 3 incidents in 90 days
  • 0 major or critical
  • 1 h 36 min typical time to resolve
BeganIncidentImpactLasted
Partial Degradation of Calling, SalesDialer, and Inbound Call Servicesminor1 h 36 min
Slowness reported across platformminor3 h 23 min
JustCall is experiencing slownessminor44 min
JustCall is experiencing higher latency than usual.minor15 min
A subset of users unable to make and receive callsmajor12 min
JustCall Webapp is Loading slowminor6 min
Connection Errors for Some Customers Due to SSL Certificate Issueminor41 min
Degraded performance affecting Calls and SMSmajor49 min

Incidents per month

0 2 4 Oct 2025: 2 incidents (2 major) · typical time to resolve 5 h 5 min Nov 2025: 1 incident (1 minor) · typical time to resolve 41 min Dec 2025: 1 incident (1 minor) · typical time to resolve 6 min Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 1 incident (1 major) · typical time to resolve 12 min Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 1 incident (1 minor) · typical time to resolve 15 min Jul 2026: 1 incident (1 minor) · typical time to resolve 44 min Aug 2026: 1 incident (1 minor) · typical time to resolve 3 h 23 min Sep 2026: 1 incident (1 minor) · typical time to resolve 1 h 36 min Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Sales Dialer3
Inbound Calling2
JustCall Dashboard2
MMS Service2
SMS Service2
Outbound Calling1

As JustCall's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for JustCall's site

JustCall transparency rating

It updates with the rating.

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