Trillian

trillian.im

Trillian declares 10 subprocessors in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and Stripe. No published changes since we first read it on Sep 28, 2026.

Subprocessors CSV of Trillian's subprocessors · Atom feed of Trillian's subprocessors DORA draft CSV of Trillian's subprocessors as declared by Trillian what's this? · 

10 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud Service ProviderUnited States
Google LLC Cloud Service ProviderUnited States
Groove Networks, LLC Customer Support ServicesUnited States
Habla, Inc. (Olark) Customer Support ServicesUnited States
HubSpot, Inc. Marketing ServicesUnited States
Intercom R&D Unlimited Company Customer Engagement ServicesIreland
KIKLIKO, Inc. GIF ProviderUnited States
SendGrid, Inc. Email Notification ServicesUnited States
Stripe Payments Europe, Ltd. Credit Card ServicesIreland
Twilio Inc. SMS ProviderUnited States

Web TechnologiesCSV of Trillian's web technologies · Atom feed of Trillian's web technologies

Trillian's homepage made 31 requests to 4 domains, and 1 service controlled by another company.

Analytics (1): Google Cloud

1 third party by category: Analytics 1

Third parties 1 · 3 requests
Google Cloudsubprocessor Google Analytics Google Tag Manager 10% of the page's requests 3
First party 1 · 28 requests
Trillian HSTS Nginx jQuery 3.5.1 90% of the page's requests 28

Security recordCSV of Trillian's security record · Atom feed of Trillian's security record

What public security catalogs list for Trillian, in their words.

Data breaches

  • Trillian 3,827,238 accounts Dates of birth; Email addresses; IP addresses; Names; Passwords; Usernames

    In December 2015, the instant messaging application Trillian suffered a data breach. The breach became known in July 2016 and exposed various personal data attributes including names, email addresses and passwords stored as salted MD5 hashes.

    Have I Been Pwned

Breach data: Have I Been Pwned (CC BY 4.0), which calls every entry a breach, including data scraped from public pages (evidence)

Incidents reported by Trillian's subprocessorsCSV of incidents reported by vendors Trillian lists · Atom feed of incidents reported by vendors Trillian lists

209 reported incidents in the last 30 days, by 5 of the vendors Trillian lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Trillian was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridSMS Delivery Failures from Twilio to Claro Colombia minorongoing
Twilio· SendGridVoice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Mobile Numbers minorongoing
Twilio· SendGridSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France minorongoing
Twilio· SendGridSMS Delivery Delays from Twilio to Virgin Mobile Colombia minor5 h 13 min
Twilio· SendGridSMS Delivery Delays from Twilio to Telenor Pakistan minor5 h 6 min
Twilio· SendGridMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGridSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
Twilio· SendGridSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGridSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SendGridSMS Delivery Delays from Twilio to MTS Kazakhstan minor14 h 6 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minor11 h 19 min
Twilio· SendGridMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minor16 h 29 min
Twilio· SendGridSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
Twilio· SendGridVoice Call Failures in JP1 minor3 h 51 min
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
Twilio· SendGridIssue resolved minor1 h 43 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
Twilio· SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
Twilio· SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
Twilio· SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min

And 184 more. All of them: CSV · Who is around them.

ChangesCSV of Trillian's changes · Atom feed of Trillian's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Trillian's site

Trillian transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/trillian"><img src="https://thirdpartyindex.com/badge/trillian.svg" alt="Trillian transparency rating on Third Party Index" height="20"></a>
[![Trillian transparency rating on Third Party Index](https://thirdpartyindex.com/badge/trillian.svg)](https://thirdpartyindex.com/vendors/trillian)