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New Relic, Inc. New Relic Sub-Processors Sub-processor Service Provided Location Atlassian/Jira Management of customer support tickets AWS region in the USA AWS Infrastructure, Cloud service provider, including AI services for intelligence features Multiple worldwide CloudFlare Traffic routing, TLS Termination and security services Global - See https://www.cloudflare.com/network/ Google Infrastructure; Cloud service provider; including AI services for intelligence features; Email and office applications For more information on GCP and its sub-processors, including locations, please see https://cloud.google.com/terms/subprocessors Fivetran Connector and extract, transform and load (ETL) services USA Salesforce Service Cloud and Agentforce Management of customer support tickets USA Anthropic Claude Support Multiple Worldwide Snowflake Data warehouse services USA Fastly Traffic routing & TLS Termination Global - See https://www.fastly.com/network-map/ Kentik Network Synthetic monitoring USA Microsoft Azure Infrastructure, Cloud service provider, including AI services for intelligence features Multiple Worldwide Sendgrid Email messaging services USA Pinecone.io Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services USA EzProtect (Adaptus) Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious USA For New Relic Customers that use Pixie the sub-processor is: Sub-processor Service Provided Location Google Cloud Platform Data storage and diagnostics For more information on GCP and its sub-processors, including locations, please see https://cloud.google.com/terms/subprocessors For New Relic Customers that use Codestream the sub-processors are: Sub-processor Service Provided Location AWS Data storage and diagnostics USA PubNub Real-time messaging between the CodeStream client extensions and Cloudstream’s API service in the cloud USA Sendgrid Emails messaging services USA To receive notice of any new Sub-processor to this list, you can subscribe here. Experience AI-driven operations at scale. Watch On Demand