New Relic
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 90 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For New Relic's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/new-relic"><img src="https://thirdpartyindex.com/badge/new-relic.svg" alt="New Relic transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/new-relic)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Atlassian/Jira | Management of customer support tickets | AWS region in the USA | |
| AWS | Data storage and diagnostics | Multiple worldwide; USA | |
| CloudFlare | Traffic routing, TLS Termination and security services | Global - See; https://www.cloudflare.com/network/ | |
| EzProtect (Adaptus) | Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious | USA | |
| Fastly | Traffic routing & TLS Termination | Global - See https://www.fastly.com/network-map/ | |
| Fivetran | Connector and extract, transform and load (ETL) services | USA | |
| Google Cloud Platform | Data storage and diagnostics | For more information on GCP and its; including locations, please see https://cloud.google.com/terms/subprocessors; sub-processors, | |
| Kentik | Network Synthetic monitoring | USA | |
| Microsoft Azure | Cloud computing, storage, and related services | USA | |
| Pinecone.io | Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services | USA | |
| PubNub | Cloudstream’s API service in the cloud; Real-time messaging between; the CodeStream client extensions and | USA | |
| Salesforce Service Cloud | Management of customer support tickets | USA | |
| Sendgrid | Email messaging services; Emails messaging services | USA | |
| Snowflake | Data warehouse services | USA | |
| Zendesk | Management of customer support tickets | AWS East Coast region - USA |
Listed as a subprocessor by (21)
Purposes as each company states them.
Adobe adobe.com New Relic provides Adobe tools to help monitor overall software infrastructure and provide alerts as to telemetry data to help Adobe identify critical issues. New Relic primarily only processes technical telemetry data for Adobe (namely metrics, events, logs and traces). New Relic processes minimal personal data of customer users (e.g., IP addresses in CDN logs are used in New Relic to detect BOT traffic and bad actors in order to update firewall rules and maintain site performance).
Cohere cohere.com Platform Monitoring
Common Room commonroom.io Logging and metrics for system diagnostics
Fathom fathom.ai Application Monitoring
Gainsight Software gainsight.com Application Monitoring
Goodfit.io goodfit.io Application-performance monitoring and logging
Impartner impartner.com metrics for Impartner engineers to
Keap keap.com
LaunchDarkly launchdarkly.com
LeanData leandata.com Application monitoring and logging
OpenSesame opensesame.com Log Aggregation & Management
Pluralsight pluralsight.com Monitoring and Analytics Platform
Recurly recurly.com Performance Monitoring
Simplecast simplecast.com Infrastructure monitoring
Storylane storylane.io Application Monitoring
SuprSend suprsend.com Infra Monitoring Providers
Testlio testlio.com Monitoring and Data analytics
Thinkific thinkific.com Application Performance Management
Totango totango.com Connectivity monitoring, logging & analytics
WP Engine wpengine.com Website performance analytics
insightsoftware insightsoftware.com Application performance monitoring (APM) and telemetry
Changes
None since tracking began.