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Workato, Inc.
Sub-Processors
Workato, Inc. (“Workato”) uses certain Sub-Processors to assist it in providing the Workato Platform and
the Services as described in the Terms of Service and/or the applicable Order Form.
1. What is a Sub-Processor
Workato is a Processor of Personal Data submitted by users of its Services for Processing on the Workato
Platform. Workato may in turn delegate some aspects of Processing to another Processor, either an Affiliate
or a third party: this is termed a Sub-Processor. A Sub-Processor is a Data Processor engaged by Workato
which has or potentially will have access to such Personal Data. Workato engages different types of Sub-
Processors to perform various functions as explained in the table below. Third parties used to provide the
Services but which do not have access to or Process such Personal Data are not considered Sub-
Processors.
2. Due Diligence
Workato undertakes to use a commercially reasonable selection process by which it evaluates the security,
privacy and confidentiality practices of proposed Sub-Processors that will or may have access to or Process
Personal Data. Workato has also executed a Data Processing Addendum with each Sub-Processor,
committing it to Processing according to GDPR and other applicable privacy laws and regulations.
3. List of Sub-Processors
Workato Affiliates (including Workato Europe SA (Barcelona), as well as other Affiliates to be appointed
from time to time) may act as Sub-Processors for Personal Data submitted by users for Processing on the
Workato Platform.
In addition, Workato uses certain unaffiliated third parties to perform specific Processing functions related
to its Services. These unaffiliated third-party providers are the Sub-Processors set forth below.
Sub-Processor
Purposes Locations Website
Name
United States, Israel
Amazon Web Germany, Singapore,
Cloud infrastructure. https://aws.amazon.com
Services Inc. Japan, or Australia
(at customer's option)
Intercom Inc. Online chat. United States https://www.intercom.com
Payment processing (only for
Stripe Inc. United States https://www.stripe.com
payment made by credit card).
Provision of email services to
customers. All outbound
emails sent through and by the
Workato Platform, and for United States
MessageBird customers using Agent X (for SparkPost in all
USA Inc. Support. regions other than EU) https://messagebird.com
d/b/a SparkPost The processing of outbound European Union
emails sent through and by the (for SparkPost EU)
Workato Platform in the EU
Data Center will be under
SparkPost EU.
Workato Sub-Processors v2026-07-01 1
Provision of messaging (SMS)
services to customers. Only
Twilio, Inc. applicable for customers using United States https://www.twilio.com
“SMS by Workato" or the SMS
function of the Otto Feature.
Provision of Copilot and Otto
Feature. Only applicable for
OpenAI LLC United States https://openai.com/
customers who opt in to use
the applicable AI Features.
United States, European
Union, Singapore, Japan
Provision of Agent Studio, or Australia (at
Workato Go, Intelligent customer's option of
Document Processing (IDP by Workato’s Data Center), https://azure.microsoft.co
Microsoft Azure
Workato) and Agent X provided that the m/products/ai-
OpenAI
Support. Only applicable for inference processing for services/openai-service
customers who opt in to use Singapore, Japan and
the applicable AI Features. Australia may route
globally to any Azure
OpenAI region worldwide.
United States, European
Union, Singapore, Japan
or Australia (at
customer's option of
Workato’s data center),
Provision of Agent Studio,
provided that the
Amazon Web Workato Go, and AI by
inference processing for https://aws.amazon.com/
Services Inc. Workato. Only applicable for
Singapore, Japan and bedrock/
(AWS Bedrock) customers who opt in to use
Australia may route within
the applicable AI Features.
Asia-Pacific AWS
Regions, including
Australia, Singapore,
Japan, India, and South
Korea.
United States, Germany,
Provision of Workato Go. Only
Amazon Web Singapore, Japan, or
applicable for customers who https://aws.amazon.com/
Services Inc. Australia
opt in to use the applicable AI sagemaker/
(SageMaker) (at customer's option of
Features.
Workato’s Data Center).
https://www.mongodb.co
MongoDB Inc. Provision of Agent X Support. United States
m/
Auth0, LLC Provision of Agent X Support. United States https://auth0.com/
Workato Sub-Processors v2026-07-01 2
Holistics.io Provision of Agent X Support. United States https://www.holistics.io/
Google LLC
https://cloud.google.com/
(Google Cloud Provision of Agent X Support. United States
?hl=en
Platform)
Google LLC https://gemini.google.com
Provision of Otto Feature. United States
(Google Gemini) /
https://www.anthropic.co
Anthropic, PBC Provision of Otto Feature. United States
m/
Eleven Labs Inc. Provision of Otto Feature. United States https://elevenlabs.io/
Provision of electronic data
Orderful, Inc. United States https://www.orderful.com/
interchange - Workato EDI.
United States, European
Union, Israel, Singapore,
Cloud security management
Wiz, Inc. Japan or Australia (at https://www.wiz.io/
tool.
customer's option of
Workato’s data center)
Workato Sub-Processors v2026-07-01 3