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Table of Contents Product Terms Terms of Service Standard Service Level Agreement Product-Specific Terms Partner Terms One-Time Reseller Agreement Policies & Other Terms Privacy Policy Acceptable Use Policy Community Policy Champions Terms DMCA Takedown Notice Subprocessors Support Policy CSE Usage Policy Jeli Legacy Support Policy Process Automation Data Processing Addendum Information Security Practices Modern Slavery Act Safe Harbor Cigna Machine Readable Files Event Terms Trial Terms Security Overview Security Disclosure Safe and Secure Generative AI In Scope Services Privacy Privacy FAQs Privacy Shield and Schrems II PagerDuty's GDPR Approach Region-Specific Data Privacy Laws Third-party Subprocessors Subprocessors that may be used in the PagerDuty Services: Entity Name Subprocessing Activities Entity Country Amazon Web Services, Inc. Cloud Computing/Data Warehouse Services/Telecom/Email Notification Services United States, Germany, Ireland1 Microsoft Corporation Authentication/Cloud Computing Services Provider/Communication Platform United States Snowflake Inc. Data Warehouse Services United States Databricks, Inc. Data Intelligence United States Sisense SF, Inc. Data Analytics Services United States Fivetran Inc. Pipeline Data Processing Provider United States Etleap Inc. Pipeline Data Processing Provider United States, France1 Twilio Inc. SMS & Voice/Telecom/Email Notification Services/User Experience Tools United States Vonage Business, Inc. SMS & Voice/Telecom Notification Services United States, United Kingdom1 Message Bird SMS & Voice/Telecom Notification Services United States, Netherlands, Germany, United Kingdom Mailgun Technologies, Inc. Email Notification Services United States, Belgium, Germany1 Gainsight, Inc. Customer Support Services United States Variacode Software, S.p.A. Customer/Product Support Services Chile, Argentina, Brazil, Colombia, Spain, Portugal, Australia Sumo Logic, Inc. SIEM/Logging United States Salesforce, Inc. Cloud Computing/Application Development/Live Call Routing/Data Analytics Services/Customer Support Services United States, Ireland1 FullStory, Inc. User Experience Tools/Data Analytics Services United States Pendo.io, Inc. In-App Messaging and guides/User Experience Tools/Data Analytics Services United States Catamorphic Co. dba LaunchDarkly Feature Flagging Services United States Agap2IT Customer/Product Support Services Portugal Bee Engineering, S.A. Customer/Product Support Services Portugal BrowserStack Inc. Product Testing United States, Ireland, India KTSL Limited Incident Orchestration United Kingdom, United States Crowdstrike Inc. Security/Production SIEM (Security)/Production Logging (Security) United States, Argentina, Australia, Brazil, Canada, Chile, Colombia, Denmark, France, Hong Kong, India, Indonesia, Ireland, Israel, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, Sweden, United Kingdom ReadMe.io Co Product Documentation United States User Testing, Inc. User Feedback/Product Testing United States Automattic Inc. Account Profiles United States 1 The entity country for this subprocessor will depend on the Service Region chosen for your PagerDuty account. If you choose the United States Service Region the subprocessor location is primarily the United States, and we use the United States service region option with that subprocessor. If you choose the EU Service Region the subprocessor location will primarily be the European Union and/or United Kingdom countries listed. Additional service-specific subprocessors that may also be used in the Jeli Service: Entity Name Subprocessing Activities Entity Country Amplitude, Inc. Data Analytics Services United States Atlassian Corp. Customer Support Services United States Okta, Inc. (Auth 0) Authentication Services United States Google LLC Location Detection Services, Authentication, and Customer Support Services. United States Hound Technology, Inc. d/b/a Honeycomb Service Observability United States Intercom, Inc. Customer Support Services United States Oso Security, Inc. Access Control Services United States ProductBoard, Inc. Customer Feedback Services United States Vercel Inc. Cloud Computing United States Zapier Inc. Operations Automations and Customer Support Automations United States Additional service-specific subprocessors that may also be used in the Workflow Automation (previously Catalytic) Service: Catamorphic Co. dba LaunchDarkly Feature Deployment Services United States Dropbox, Inc. E-signature Services United States Rollbar, Inc. Error Reporting Services United States Additional service-specific subprocessors that may also be used in generative AI features (some general access, some early access): Entity Name Subprocessing Activities Entity Country Amazon Web Services, Inc. Artificial Intelligence United States Google LLC Artificial Intelligence United States International Business Machines Corporation (IBM) Artificial Intelligence United States Microsoft Corporation Artificial Intelligence United States Open AI, L.L.C. Artificial Intelligence United States Hyperdoc Inc. Video and Audio Transcription Services United States, Canada PagerDuty Affiliates Entity Name Entity Province/Nation PagerDuty, Inc. United States PagerDuty, Inc. Canada PagerDuty KK Japan PagerDuty Ltd. United Kingdom PagerDuty Pty Ltd. Australia PagerDuty Switzerland GmbH Switzerland PagerDuty Portugal, Unipessoal Lda Portugal PagerDuty Chile SpA Chile