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TeamSupport Subprocessors A Subprocessor is a third party data processor engaged by TeamSupport and/or its Affiliate, who agrees to receive personal data from TeamSupport and/or its Affiliate intended for processing activities to be carried out (i) on behalf of TeamSupport or its Affiliate customers; (ii) in accordance with customer instructions as communicated by TeamSupport and/or its Affiliate; and (iii) in accordance with the terms of a written contract between TeamSupport and/or its Affiliate and the sub-processor. Subprocessor Type of data transferred Purpose for the data transfer Location Amazon Web Services, Inc. Personal data contained in communications customers send or receive through TeamSupport’s services. Provision of communication between customer and customer’s end-users. Data storage. USA CloudFlare, Inc. Personal data contained in communications customers send or receive through TeamSupport’s services. Fast data transfer, an additional layer in mitigating DDOS attacks Global for customers on www.snapengage.com Europe for customers on eu.snapengage.com ElasticSearch, Inc. Personal data contained in communications customers send or receive through TeamSupport’s services. Textual search of content in TeamSupport systems. USA Google Inc. (Google Cloud Platform) Personal data contained in communications customers send or receive through TeamSupport’s services. Provision of communication services between customer and customer’s end-users. Storage. USA for customers on www.snapengage.com Europe for customers on eu.snapengage.com logz.io Data contained in communications customers send or receive through TeamSupport’s services. May include Personal data. Log aggregation. USA Salesforce.com, Inc. (dba MuleSoft) Personal data contained in communications customers send or receive through TeamSupport’s services. Integration with third party systems. USA NewRelic, Inc. Application performance data. Performance monitoring. USA Pendo.io, Inc. Application performance data. Performance monitoring. USA Pusher Personal data contained in communications customers send or receive through TeamSupport’s services. Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages. USA for customers on www.snapengage.com and www.teamsupport.com Europe for customers on eu.snapengage.com Luzmo Personal data contained in communications customers send or receive through TeamSupport’s services. Data analytics USA SocketLabs Acquisition, LLC Personal data contained in communications customers send or receive through TeamSupport’s services. Email Communication USA Twilio (dba Twilio and dba Sendgrid) Personal data contained in communications customers send or receive through TeamSupport’s services. Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat features USA for customers on www.snapengage.com and www.teamsupport.com Europe for customers on eu.snapengage.com Transatlantic Staffing Inc. Personal data contained in communication customers send or receive through TeamSupport’s services Provision of customer support services on behalf of TeamSupport South Africa