SnapEngage

snapengage.com

SnapEngage declares 13 subprocessors in its subprocessor list, which we last checked on Oct 25, 2026 (evidence). They include Amazon Web Services, Google Cloud and Cloudflare. No published changes since we first read it on Oct 19, 2026. 5 tracked vendors name SnapEngage as a subprocessor, including 123FormBuilder, Formative and Issuetrak.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

13 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Provision of communication between customer and customer’s end-users. Data storage.USA
CloudFlare, Inc. Fast data transfer, an additional layer in mitigating DDOS attacksEurope for customers on eu.snapengage.com; Global for customers on www.snapengage.com
ElasticSearch, Inc. Textual search of content in TeamSupport systems.USA
Google Inc. (Google Cloud Platform) Provision of communication services between customer and customer’s end-users. Storage.Europe for customers on eu.snapengage.com; USA for customers on www.snapengage.com
logz.io Log aggregation.USA
Luzmo Data analyticsUSA
NewRelic, Inc. Performance monitoring.USA
Pendo.io, Inc. Performance monitoring.USA
Pusher Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages.Europe for customers on eu.snapengage.com; USA for customers on www.snapengage.com and www.teamsupport.com
Salesforce.com, Inc. (dba MuleSoft) Integration with third party systems.USA
SocketLabs Acquisition, LLC Email CommunicationUSA
Transatlantic Staffing Inc. Provision of customer support services on behalf of TeamSupportSouth Africa
Twilio (dba Twilio and dba Sendgrid) Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat featuresEurope for customers on eu.snapengage.com; USA for customers on www.snapengage.com and www.teamsupport.com

Web TechnologiesCSV · Atom

SnapEngage's homepage made 36 requests to 2 domains, and 1 service controlled by another company.

Advertising (1): usually detected as Advertising: Google Cloud

1 third party by category: Advertising 1

Third parties 1 · 1 request
Google Cloudsubprocessor fonts.googleapis.com 3% of the page's requests 1
First party 1 · 35 requests
SnapEngage Cloudflare Google Font API Google Tag Manager HSTS Linkedin Ads MonsterInsights MySQL Open Graph PHP Priority Hints RSS Site Kit 1.141.0 WP Engine WP Rocket WordPress Yoast SEO 24.0 97% of the page's requests 35

Subprocessor of (5)CSV · Atom

5 companies

Incidents reported by SnapEngage's subprocessorsCSV · Atom

180 reported incidents in the last 30 days, by 3 of the vendors SnapEngage lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that SnapEngage was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Delays from Twilio to Cellcom Israel minorongoing
TwilioSMS Delivery Delays from Twilio to Telcel Mexico minor4 h 17 min
TwilioSMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico minorongoing
TwilioSMS Delivery Delays from Twilio to Telia Sweden minor12 h 36 min
TwilioSMS Delivery Delays from Twilio to Airtel Nigeria minor9 h 51 min
TwilioAzure Marketplace SendGrid Customers Experiencing Account Management Issues minor49 min
TwilioSilent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands minor20 h 54 min
TwilioMMS Delivery Delays from Twilio to C-Spire United States minorongoing
TwilioSilent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor18 h 39 min
TwilioVoice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States minor28 h 55 min
TwilioSMS Delivery Delays from Twilio to WOM Colombia minor5 h 42 min
TwilioSMS Delivery Delays from Twilio to Claro Costa Rica minorongoing
TwilioVoice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers minor5 h 16 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil minor9 h 56 min
TwilioSMS Delivery Failures from Twilio to Multiple Networks in South Africa minor10 h 9 min
TwilioSMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua minor19 h 16 min
TwilioVoice Call Post Dial Delay from Twilio Phone Numbers to Chile minor2 days
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States minor1 h 9 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico minor6 h 3 min
TwilioSMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada minor6 h 43 min
TwilioSMS Delivery Delays and Failures from Twilio to Telecall Brazil minor9 h 31 min
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia minor2 h 45 min
ElasticsearchElastic Support Portal is unavailable major2 h 29 min
TwilioSMS Delivery Delays from Twilio to Surf Telecom Brazil minor15 h 40 min
TwilioSMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil minor15 h 18 min

And 155 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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SnapEngage transparency rating

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