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Skip to content Higher Logic Sub-processors Higher Logic uses certain sub-processors to assist it in providing the Higher Logic Software Services as described in the Agreement. Defined terms used here shall have the same meaning as defined in the Agreement. What is a Sub-processor A “Sub-processor” means any Processor engaged by Higher Logic to assist in fulfilling its obligations with respect to providing the Software Services pursuant to the Agreement or our DPA where such entity processes Subscriber’s Data. Higher Logic Thrive and Higher Logic Vanilla engage different types of sub-processors to perform various functions as explained in the tables below. (Thrive includes Online Community, Informz and Real Magnet) Vendor Name Purpose Location Platform Thrive Vanilla 8×8 Phone Services USA ✅ ✅ Akismet Spam Management USA ✅ Amazon Web Services Hosting, AI and Email Services USA/Canada/EU ✅ ✅ Atlassian Pty Ltd. Support & Development USA ✅ ✅ Cloudflare CDN, Security & DNS USA ✅ Databricks Data Analytics USA ✅ ✅ Data Dog Log Monitoring USA ✅ ✅ Elastic.io RAG-based search indexing USA/Canada/EU ✅ ✅ Fortra Security Services USA ✅ Google LLC Mapping USA ✅ ✅ Glean AI for internal customer support USA ✅ ✅ HelpScout** Support Services USA ✅ IBM Cloud** AI assistant & Elastic Search USA/Canada/UK ✅ ✅ Intercom AI-assisted customer support USA ✅ ✅ Microsoft Azure AI + Machine Learning USA/Canada/EU ✅ ✅ Microsoft O365 USA ✅ ✅ Monday.com Project Management USA ✅ ✅ OpenAI AI + ML to enhance bot and agent functionality & Customer Support USA/Canada/EU ✅ ✅ PlayerZero AI-assisted customer support USA ✅ ✅ SendGrid (Twilio) Email Engine USA ✅ SendSafely Encrypted Email USA ✅ ✅ Slack Communication/Integrations USA ✅ ✅ Tray.ai (Tray.io) Integrations USA ✅ ✅ Validity Email monitoring USA ✅ Vexxhost Hosting USA/Canada/EU ✅ Workato Support and Business automation USA ✅ ✅ ZenDesk Customer Support USA ✅ ✅ **For select customers only. To be notified of sub-processor updates, please visit this page and submit your contact information. Last updated April 14, 2026