Third Party Index

Higher Logic

higherlogic.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total84 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Higher Logic transparency rating

For Higher Logic's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Status page statuspage snapshot

Subprocessors

26 third parties. CSV · Atom

NamePurposeLocationListed since
Akismet Spam ManagementUSA
Amazon Web Services Hosting, AI and Email ServicesUSA/Canada/EU
Atlassian Pty Ltd. Support & DevelopmentUSA
Cloudflare CDN, Security & DNSUSA
Data Dog Log MonitoringUSA
Databricks Data AnalyticsUSA
Elastic.io RAG-based search indexingUSA/Canada/EU
Fortra Security ServicesUSA
Glean AI for internal customer supportUSA
Google LLC MappingUSA
HelpScout Support ServicesUSA
IBM Cloud AI assistant & Elastic SearchUSA/Canada/UK
Intercom AI-assisted customer supportUSA
Microsoft O365USA
Microsoft Azure AI + Machine LearningUSA/Canada/EU
Monday.com Project ManagementUSA
OpenAI AI + ML to enhance bot and agent functionality & Customer SupportUSA/Canada/EU
PlayerZero AI-assisted customer supportUSA
SendGrid (Twilio) Email EngineUSA
SendSafely Encrypted EmailUSA
Slack Communication/IntegrationsUSA
Tray.ai (Tray.io) IntegrationsUSA
Validity Email monitoringUSA
Vexxhost HostingUSA/Canada/EU
Workato Support and Business automationUSA
ZenDesk Customer SupportUSA

Listed as a subprocessor by (1)

Purposes as each company states them.

Service status

BeganIncidentImpactLasted
HLT Marketing Professional (Informz) Font, Formatting and Rendering Issuesnone1 h 37 min
HLT Marketing Enterprise (Real Magnet) Rest API Issuesmajor2 h 10 min
OC Workspace is currently downminor6 h 18 min
Performance issues for some customers in Higher Logic Thrive Marketing Professional (Informz)major4 h 7 min
Performance issues in Higher Logic Thrive Enterprise (Real Magnet)minor2 days
HLT Marketing Enterprise (Real Magnet) partial sending issuemajor2 h 46 min

As Higher Logic's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.