Snapshot 127822

Document

Subprocessor list

URL

https://tray.ai/legal/sub-processors/

Fetched

2026-10-20 17:07:56 UTC

HTTP status

200

Content type

text/html; charset=utf-8

Fetch mode

static

Size

426101 bytes

SHA-256 (raw)

be06877e665cbfaf841e05444539a4d2c157d127248b26cbbecb20f2c8315aea

SHA-256 (normalized text)

276fb19ad0d9998977e2dd474d96ca69610d2772870044259da4bfa3cc15a8cd

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
  "entries": [
    {
      "kind": "subprocessor",
      "vendor": "amazon-web-services",
      "evidence_id": 7674,
      "data": {
        "name": "Amazon Web Services, Inc.",
        "purposes": [
          "Infrastructure provider"
        ],
        "sections": [
          "Core Sub-processors",
          "EU and APAC Core Sub-processors",
          "HIPAA Sub-processors"
        ],
        "locations": [
          "Ireland for EU, Australia for APAC",
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 7674,
      "data": {
        "name": "Atlassian, Inc. & Atlassian Pty Ltd.",
        "purposes": [
          "Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer"
        ],
        "sections": [
          "Supporting Sub-processors"
        ],
        "locations": [
          "United States",
          "Australia"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "datadog",
      "evidence_id": 7674,
      "data": {
        "name": "Datadog, Inc.",
        "purposes": [
          "Internal system and error logs"
        ],
        "sections": [
          "Core Sub-processors",
          "EU and APAC Core Sub-processors",
          "HIPAA Sub-processors"
        ],
        "locations": [
          "Germany",
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 7674,
      "data": {
        "name": "Google LLC",
        "purposes": [
          "Company communication"
        ],
        "sections": [
          "Supporting Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "intercom",
      "evidence_id": 7674,
      "data": {
        "name": "Intercom, Inc.",
        "purposes": [
          "Customer support - Only used if customers submit data via Intercom live chat"
        ],
        "sections": [
          "Supporting Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "openai",
      "evidence_id": 7674,
      "data": {
        "name": "OpenAI, Inc.",
        "purposes": [
          "Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere."
        ],
        "sections": [
          "Optional Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 7674,
      "data": {
        "name": "Plan.nr Ltd",
        "purposes": [
          "A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes"
        ],
        "sections": [
          "Core Sub-processors",
          "EU and APAC Core Sub-processors",
          "HIPAA Sub-processors"
        ],
        "locations": [
          "United Kingdom"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "slack",
      "evidence_id": 7674,
      "data": {
        "name": "Slack Technologies, LLC",
        "purposes": [
          "Company communication"
        ],
        "sections": [
          "Supporting Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "twilio",
      "evidence_id": 7674,
      "data": {
        "name": "Twilio, Inc.",
        "purposes": [
          "Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES"
        ],
        "sections": [
          "Core Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "zendesk",
      "evidence_id": 7674,
      "data": {
        "name": "Zendesk, Inc.",
        "purposes": [
          "Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer"
        ],
        "sections": [
          "Supporting Sub-processors"
        ],
        "locations": [
          "United States"
        ]
      }
    }
  ]
}