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Sub-processors List of Sub-processors for Tray.ai In the course of running the Tray platform we will use a range of third party sub-processors to process customer’s personal data in their workflows. The sub-processors are: Core Sub-processors Name Services Provided Processing Location Amazon Web Services, Inc. Infrastructure provider United States Datadog, Inc. Internal system and error logs United States Plan.nr Ltd A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes United Kingdom Twilio, Inc. Twilio Sendgrid processes emails used by customers in the v3 and below Send Email connector in workflows. Previously named Sendgrid, Inc. This has been superseded in the v4 and above Send Email connector which uses AWS SES United States EU and APAC Core Sub-processors Where an EU or APAC region has been selected, only the following will be used. Name Services Provided Processing Location Amazon Web Services, Inc. Infrastructure provider Ireland for EU, Australia for APAC Datadog, Inc. Internal system and error logs Germany Plan.nr Ltd A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes United Kingdom Optional Sub-processors Name Services Provided Processing Location OpenAI, Inc. Customers must opt-in to this sub-processor where details of OpenAI’s processing will be described. OpenAI will not be allowed to use customer data for its own training purposes. More info on AI processinghere. United States HIPAA Sub-processors Where a BAA has been established, only the following will be used. If an EU or APAC region is also selected, see EU and APAC Core Sub-processors for additional Processing Locations. Name Services Provided Processing Location Amazon Web Services, Inc. Infrastructure provider United States Datadog, Inc. Internal system and error logs United States Plan.nr Ltd A wholly owned UK subsidiary of Tray.ai, Inc. - Tray has engineering and support staff based in the UK and may therefore need to access data of our customers for support and maintenance purposes United Kingdom Supporting Sub-processors Name Services Provided Processing Location Atlassian, Inc. & Atlassian Pty Ltd. Project management - Jira is used for bug tracking. Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer United States, Australia Google LLC Company communication United States Intercom, Inc. Customer support - Only used if customers submit data via Intercom live chat United States Slack Technologies, LLC Company communication United States Zendesk, Inc. Customer support - Data from customer workflows may be processed whilst workflows are debugged with or on behalf of the customer United States Subscribe to sub-processor updates You're in — thanks for subscribing. You'll receive updates in your inbox as they become available.