Snapshot 144275
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Amazon Web Services – Infrastructure & Email Notifications (AWS)",
"purposes": [
"Data center providing infrastructure-as-a-service",
"and email notification services for customers. Customers select the region(s) of data residency"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Germany",
"Ireland",
"Australia",
"Canada",
"Singapore"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Amazon Web Services – Push Notification Services (AWS)",
"purposes": [
"Push notification services for customers. Customers select the region(s) of data residency offered by Ping Identity"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Germany",
"Ireland",
"Australia",
"Canada",
"Singapore"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Amazon Web Services – Rekognition Image Verification (AWS)",
"purposes": [
"Rekognition image verification. Data is stored in region(s) selected by customer for PingOne tenant."
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Germany",
"Ireland",
"Australia",
"Canada",
"Singapore"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Appfire",
"purposes": [
"Salesforce-to-Jira integration.",
"Securely automates transfer of support ticket data from Salesforce to Jira"
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Atlassian Cloud",
"purposes": [
"Customer documentation and data related to support cases may be stored in Atlassian Cloud",
"Documentation and issue tracking."
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "box",
"evidence_id": 144275,
"data": {
"name": "Box",
"purposes": [
"Generally applicable when a customer files a support case and attaches customer data to the ticket (e.g., attachments, log files)",
"Storage and transfer of log files for customer support."
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "cloudflare",
"evidence_id": 144275,
"data": {
"name": "Cloudflare",
"purposes": [
"Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers.",
"Customers cannot select the region where data is processed"
],
"sections": [
"Operational Sub-Processors: Infrastructure, Monitoring & Security"
],
"locations": [
"Cloudflare Network Locations"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Code42",
"purposes": [
"Backup of customer support endpoints.",
"Backup of customer support endpoints. Customer data related to support cases may be processed on endpoints in use by customer support personnel. All data is encrypted and the encryption key is controlled by Ping"
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "crowdstrike",
"evidence_id": 144275,
"data": {
"name": "Crowdstrike",
"purposes": [
"Crowdstrike might have access to customer data in the event of a security incident",
"Incident response."
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "data-zoo",
"evidence_id": 144275,
"data": {
"name": "Data Zoo",
"purposes": [
"Offering provides real-time identity verification by accessing authoritative data sources"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Canada",
"Australia",
"Singapore",
"Germany"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "datadog",
"evidence_id": 144275,
"data": {
"name": "Datadog",
"purposes": [
"SaaS monitoring and observability platform"
],
"sections": [
"Sub-Processors"
],
"locations": [
"Germany"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "elasticsearch",
"evidence_id": 144275,
"data": {
"name": "Elasticsearch Inc",
"purposes": [
"Visualization and analytics"
],
"sections": [
"Sub-Processors"
],
"locations": [
"As configured by customer"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "ForgeRock AUS Pty. Ltd",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"locations": [
"Australia"
]
}
},
{
"kind": "subprocessor",
"vendor": "glean",
"evidence_id": 144275,
"data": {
"name": "Glean",
"purposes": [
"Glean provides AI-powered enterprise search and knowledge retrieval capabilities for workforce productivity"
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Google Chronicle",
"purposes": [
"Customer data is logged for security monitoring and troubleshooting purposes",
"Security log and event management; security analytics."
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 144275,
"data": {
"name": "Google LLC",
"purposes": [
"Corporate email and documentation.",
"Email correspondence and documents may contain customer data",
"Hosting and analytics"
],
"sections": [
"Operational Sub-Processors: Infrastructure, Monitoring & Security",
"Sub-Processors"
],
"locations": [
"As configured by customer",
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 144275,
"data": {
"name": "Google Vertex AI",
"purposes": [
"To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance."
],
"sections": [
"Sub-Processors"
],
"locations": [
"Inference is co-located with the customer's deployment region"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "idlayr",
"evidence_id": 144275,
"data": {
"name": "IDLayr",
"purposes": [
"Provides mobile-based identity verification using phone numbers as secure digital identities"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Germany"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Mitek Systems",
"purposes": [
"Document verification and image verification"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States, Ireland, Canada (only if configured by the customer)"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "MX Technologies",
"purposes": [
"Authenticates account ownership through document-based verification"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "new-relic",
"evidence_id": 144275,
"data": {
"name": "New Relic",
"purposes": [
"Application performance management",
"Performance metrics for customer tenants"
],
"sections": [
"Operational Sub-Processors: Infrastructure, Monitoring & Security"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "openai",
"evidence_id": 144275,
"data": {
"name": "OpenAI",
"purposes": [
"To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance"
],
"sections": [
"Sub-Processors"
],
"locations": [
"Inference is co-located with the customer's deployment region"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "own",
"evidence_id": 144275,
"data": {
"name": "OwnBackup",
"purposes": [
"Cloud backup of Salesforce data.",
"When customers file a support case in Salesforce, that data will be backed up periodically"
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Australia Pty Ltd",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Australia"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Canada Inc",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Canada"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Corporation",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Norway",
"United Kingdom",
"United States"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Deutschland GmbH",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Germany"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity France",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"France"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity India Private Limited",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"India"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Israel Ltd.",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Israel"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity NZ Limited",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"New Zealand"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Ping Identity Singapore Pte. Ltd.",
"purposes": [
"Support and Operations"
],
"sections": [
"Affiliate Sub-Processors"
],
"affiliate": true,
"locations": [
"Singapore"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 144275,
"data": {
"name": "Salesforce",
"purposes": [
"Customer data related to support cases may be stored in Salesforce",
"Service cloud that facilitates the customer support ticketing process."
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 144275,
"data": {
"name": "Secret Double Octopus",
"purposes": [
"Passwordless authentication"
],
"sections": [
"Sub-Processors"
],
"locations": [
"Israel"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "signicat",
"evidence_id": 144275,
"data": {
"name": "Signicat",
"purposes": [
"Supports near field communication (NFC) reading and verification of chip-enabled government identity documents"
],
"sections": [
"Sub-Processors"
],
"locations": [
"Ireland"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "splunk",
"evidence_id": 144275,
"data": {
"name": "Splunk",
"purposes": [
"Customer data is logged for event monitoring and troubleshooting purposes and is retained in the region of residency",
"Operational logs and business analytics."
],
"sections": [
"Operational Sub-Processors: Infrastructure, Monitoring & Security"
],
"locations": [
"United States",
"Germany",
"Australia",
"Canada"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "supportlogic",
"evidence_id": 144275,
"data": {
"name": "SupportLogic",
"purposes": [
"Customer support case management",
"Used to increase productivity and improve backlog management for the global customer support team"
],
"sections": [
"Operational Sub-Processors: Customer Support & Incident Response"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "transunion",
"evidence_id": 144275,
"data": {
"name": "Transunion",
"purposes": [
"Verifying and processing biographic data and PII like address, name, SSN. Also verifying the identity associated with a payment card"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "trinsic-id",
"evidence_id": 144275,
"data": {
"name": "Trinsic",
"purposes": [
"Enable global interoperability of digital identities"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"India"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 144275,
"data": {
"name": "Twilio",
"purposes": [
"Secure SMS OTP and voice authentication"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "veriff",
"evidence_id": 144275,
"data": {
"name": "Veriff",
"purposes": [
"Identification document verification"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States",
"Ireland"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
},
{
"kind": "subprocessor",
"vendor": "vonage",
"evidence_id": 144275,
"data": {
"name": "Vonage",
"purposes": [
"Secure SMS authentication"
],
"sections": [
"Sub-Processors"
],
"locations": [
"United States"
],
"data_categories": [
"[cell-vertical-align-middle]"
]
}
}
]
}