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background-color full-bleed,bg-pattern,bg-grad-cool-101-bottom heading Data Supplement subheading Effective: September 2026 primary-link https://download.pingidentity.com/public/legal/updated-sub-processor-list-09182026.pdf primary-link-text Download Printable List primary-link-title Download Printable List use-tertiary-arrow-button-style false marketo-form-id 7019 munchkin-id 671-MGJ-570 hidden-fields submit-actions style px-lg-5 Sub-Processors Select your Ping Identity product below to view the sub-processors that apply specifically to that product. Note: All customers should also review the additional sections below that apply across all Ping Identity products: Operational Sub-Processors: Infrastructure, Monitoring & Security Operational Sub-Processors: Customer Support & Incident Response Affiliate Sub-Processors heading Select Product pin true Ping ID Amazon Web Services – Infrastructure & Email Notifications (AWS), Twilio, Vonage PingOne Verify Amazon Web Services – Infrastructure & Email Notifications (AWS), Amazon Web Services – Rekognition Image Verification (AWS), Data Zoo, IDLayr, Mitek Systems, MX Technologies, Signicat, Trinsic, Transunion, Twilio, Veriff AIC Amazon Web Services – Push Notification Services (AWS), Google LLC, Elasticsearch Inc, Google LLC, Secret Double Octopus PingOne MFA Twilio,Vonage, Amazon Web Services – Infrastructure & Email Notifications (AWS), Neo Twilio, Amazon Web Services – Infrastructure & Email Notifications (AWS) PingOne Protect Amazon Web Services – Infrastructure & Email Notifications (AWS) Helix Google Vertex AI, OpenAI On-Premises PingOne Authorize Amazon Web Services – Infrastructure & Email Notifications (AWS) PingOne Credentials Amazon Web Services – Infrastructure & Email Notifications (AWS) PingOne DaVinci Amazon Web Services – Infrastructure & Email Notifications (AWS) PingOne Privilege Amazon Web Services – Infrastructure & Email Notifications (AWS) PingOne Recognize Amazon Web Services – Infrastructure & Email Notifications (AWS), Datadog PingOne SSO Amazon Web Services – Infrastructure & Email Notifications (AWS) Sub-processor Purpose of Processing Location(s) of data centers Data processed for EEA, UK & Swiss customers? Data stored outside EU/UK? Product-specific Sub-processor Amazon Web Services – Infrastructure & Email Notifications (AWS) Data center providing infrastructure-as-a-service and email notification services for customers. Customers select the region(s) of data residency United States, Germany, Ireland, Australia, Canada, Singapore [cell-vertical-align-middle] Aligns with regions selected PingOne Advanced Services may be deployed in other countries upon mutual agreement. Amazon Web Services – Rekognition Image Verification (AWS) Rekognition image verification. Data is stored in region(s) selected by customer for PingOne tenant. United States, Germany, Ireland, Australia, Canada, Singapore [cell-vertical-align-middle] Aligns with regions selected PingOne Verify service only, when selected by customer. Amazon Web Services – Push Notification Services (AWS) Push notification services for customers. Customers select the region(s) of data residency offered by Ping Identity United States, Germany, Ireland, Australia, Canada, Singapore [cell-vertical-align-middle] Aligns with regions selected Advanced Identity Cloud and PingAM only, when selected by customer. Datadog SaaS monitoring and observability platform Germany [cell-vertical-align-middle] No PingOne Recognize Data Zoo Offering provides real-time identity verification by accessing authoritative data sources United States, Canada, Australia, Singapore, Germany [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. Elasticsearch Inc Visualization and analytics As configured by customer [cell-vertical-align-middle] Aligns with regions selected IGA only Google LLC Hosting and analytics As configured by customer [cell-vertical-align-middle] Aligns with Google regions selected Advanced Identity Cloud Google Vertex AI To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance. Inference is co-located with the customer's deployment region [cell-vertical-align-middle] Inference is co-located with the customer's deployment region Helix IDLayr Provides mobile-based identity verification using phone numbers as secure digital identities United States, Germany [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. Mitek Systems Document verification and image verification United States, Ireland, Canada (only if configured by the customer) [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. MX Technologies Authenticates account ownership through document-based verification United States [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. OpenAI To provide generative artificial intelligence and natural language processing services to support technical troubleshooting and intelligent assistance Inference is co-located with the customer's deployment region [cell-vertical-align-middle] Inference is co-located with the customer's deployment region Helix Secret Double Octopus Passwordless authentication Israel [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] Advanced Identity Cloud Signicat Supports near field communication (NFC) reading and verification of chip-enabled government identity documents Ireland [cell-vertical-align-middle] No PingOne Verify service only, when configured by the customer. Transunion Verifying and processing biographic data and PII like address, name, SSN. Also verifying the identity associated with a payment card United States [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. Trinsic Enable global interoperability of digital identities United States, India [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. Twilio Secure SMS OTP and voice authentication United States [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingID, PingOne MFA and PingOne Neo and Verify, when customer utilizes secure SMS service. Veriff Identification document verification United States, Ireland [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingOne Verify service only, when selected by customer. Vonage Secure SMS authentication United States [cell-vertical-align-middle] [cell-vertical-align-middle] [cell-align-center] PingID and PingOne MFA, when customer utilizes secure SMS service. Operational Sub-Processors: Infrastructure, Monitoring & Security Personal data processed in the ordinary course of operations (across all products) Sub-processor Description of Processing Location(s) of data centers Data processed for EEA, UK & Swiss customers? Data stored outside EU/UK? Cloudflare Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers. Customers cannot select the region where data is processed Cloudflare Network Locations [cell-vertical-align-middle] [cell-vertical-align-middle] Google LLC Corporate email and documentation. Email correspondence and documents may contain customer data United States [cell-vertical-align-middle] [cell-vertical-align-middle] New Relic Application performance management Performance metrics for customer tenants United States [cell-vertical-align-middle] [cell-vertical-align-middle] Splunk Operational logs and business analytics. Customer data is logged for event monitoring and troubleshooting purposes and is retained in the region of residency United States, Germany, Australia, Canada [cell-vertical-align-middle] Aligns with AWS regions selected Operational Sub-Processors: Customer Support & Incident Response Customer data processed only in the context of a customer support case or security incident (across all products) Sub-processor Description of Processing Location(s) of data centers Data processed for EEA, UK & Swiss customers? Data stored outside EU/UK? Appfire Salesforce-to-Jira integration. Securely automates transfer of support ticket data from Salesforce to Jira United States [cell-vertical-align-middle] [cell-vertical-align-middle] Atlassian Cloud Documentation and issue tracking. Customer documentation and data related to support cases may be stored in Atlassian Cloud United States [cell-vertical-align-middle] [cell-vertical-align-middle] Box Storage and transfer of log files for customer support. Generally applicable when a customer files a support case and attaches customer data to the ticket (e.g., attachments, log files) United States [cell-vertical-align-middle] [cell-vertical-align-middle] Code42 Backup of customer support endpoints. Backup of customer support endpoints. Customer data related to support cases may be processed on endpoints in use by customer support personnel. All data is encrypted and the encryption key is controlled by Ping United States [cell-vertical-align-middle] [cell-vertical-align-middle] Crowdstrike Incident response. Crowdstrike might have access to customer data in the event of a security incident United States [cell-vertical-align-middle] [cell-vertical-align-middle] Glean Glean provides AI-powered enterprise search and knowledge retrieval capabilities for workforce productivity United States [cell-vertical-align-middle] [cell-vertical-align-middle] Google Chronicle Security log and event management; security analytics. Customer data is logged for security monitoring and troubleshooting purposes United States [cell-vertical-align-middle] [cell-vertical-align-middle] OwnBackup Cloud backup of Salesforce data. When customers file a support case in Salesforce, that data will be backed up periodically United States [cell-vertical-align-middle] [cell-vertical-align-middle] Salesforce Service cloud that facilitates the customer support ticketing process. Customer data related to support cases may be stored in Salesforce United States [cell-vertical-align-middle] [cell-vertical-align-middle] SupportLogic Customer support case management Used to increase productivity and improve backlog management for the global customer support team United States [cell-vertical-align-middle] [cell-vertical-align-middle] Affiliate Sub-Processors Data processed for all customers, including non-US customers Entity name Purpose of Processing Location(s) Ping Identity Corporation Support and Operations United States Ping Identity Limited Support and Operations United Kingdom ForgeRock AUS Pty. Ltd Support and Operations Australia Ping Identity Australia Pty Ltd Support and Operations Australia Ping Identity Canada Inc Support and Operations Canada Ping Identity France Support and Operations France Ping Identity Deutschland GmbH Support and Operations Germany Ping Identity India Private Limited Support and Operations India Ping Identity Israel Ltd. Support and Operations Israel Ping Identity NZ Limited Support and Operations New Zealand Ping Identity AS Support and Operations Norway Ping Identity Singapore Pte. Ltd. Support and Operations Singapore