Snapshot 15027

Document
Registry listing
URL
https://status.customerio.com/history.json
Fetched
HTTP status
200
Content type
application/json
Fetch mode
api
Size
23588 bytes
SHA-256 (raw)
c181d844aee8a7fc7ea4dc416dff6bdd0ff802e2ab9b6f2b3b3b9326c64dd3fd
SHA-256 (normalized text)
8dcbebdc8f8f2350d58a2913996db356b55403946b2e003a1953d44317f75e3c

Raw (normalized text)

Scripts and page chrome removed; this is what change detection compares.

{
  "pages": [
    {
      "end_time": "2026-09-30T23:59:59Z",
      "months": [
        {
          "incidents": [
            {
              "code": "lhl2rp8zqqlm",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some US customers may experience delays in message sending",
              "timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e22:50\u003c/var\u003e - \u003cvar data-var='time'\u003e23:17\u003c/var\u003e UTC"
            },
            {
              "code": "7zy2yljd0z5r",
              "impact": "none",
              "message": "Microsoft has resolved the underlying issue, we are seeing deliveries to their services resume as normal. Earlier bounces will be retried accordingly. We appreciate your understanding and please do reach out to support if you need any further assistance.",
              "name": "Reduced Deliverability to Microsoft-Hosted Email Addresses",
              "timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:16\u003c/var\u003e - \u003cvar data-var='time'\u003e13:35\u003c/var\u003e UTC"
            },
            {
              "code": "f33fk5l95vqk",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Investigating issues with the Agent",
              "timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:29\u003c/var\u003e - \u003cvar data-var='time'\u003e17:34\u003c/var\u003e UTC"
            }
          ],
          "name": "September",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "fs3czhnt7dfc",
              "impact": "none",
              "message": "This incident has been resolved.",
              "name": "Customer.io UI is inaccessible",
              "timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e17:36\u003c/var\u003e - \u003cvar data-var='time'\u003e18:02\u003c/var\u003e UTC"
            },
            {
              "code": "b5g6zsgk6zkp",
              "impact": "minor",
              "message": "This incident has been resolved. Thanks for your patience.",
              "name": "Delays in processing and UI inaccessible for some customers in the US datacentre",
              "timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e07:08\u003c/var\u003e - \u003cvar data-var='time'\u003e07:42\u003c/var\u003e UTC"
            }
          ],
          "name": "August",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "ncfmntzwyb9c",
              "impact": "major",
              "message": "This incident is resolved.",
              "name": "Issues accessing EU accounts",
              "timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e14:24\u003c/var\u003e - \u003cvar data-var='time'\u003e14:39\u003c/var\u003e UTC"
            },
            {
              "code": "t3kcnq6vchhd",
              "impact": "minor",
              "message": "This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.",
              "name": "Some EU users are experiencing delays in processing",
              "timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e08:27\u003c/var\u003e - \u003cvar data-var='time'\u003e10:04\u003c/var\u003e UTC"
            },
            {
              "code": "9yhy8zhd25pn",
              "impact": "minor",
              "message": "This incident has been resolved and all backlogs have been processed.",
              "name": "Some customers are experiencing data processing and message-sending delays",
              "timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e - \u003cvar data-var='time'\u003e22:58\u003c/var\u003e UTC"
            },
            {
              "code": "5cgqc0yvj9rq",
              "impact": "major",
              "message": "This incident has been resolved.",
              "name": "Delays in message sending",
              "timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e UTC"
            },
            {
              "code": "d9cl9y4bgh3j",
              "impact": "minor",
              "message": "This incident is resolved. Thank you for your patience!",
              "name": "Some customers are experiencing data processing delays",
              "timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:19\u003c/var\u003e - \u003cvar data-var='time'\u003e19:46\u003c/var\u003e UTC"
            },
            {
              "code": "xlyxbv1fhlz9",
              "impact": "none",
              "message": "This incident has been resolved and any delays have been fully mitigated.",
              "name": "Delays processing send events in some environments",
              "timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:28\u003c/var\u003e - \u003cvar data-var='time'\u003e18:08\u003c/var\u003e UTC"
            },
            {
              "code": "g42l6k84576z",
              "impact": "minor",
              "message": "This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.",
              "name": "User Interface is currently unavailable for some users in EU. Data processing delays",
              "timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:07\u003c/var\u003e - \u003cvar data-var='time'\u003e11:09\u003c/var\u003e UTC"
            },
            {
              "code": "bd7c70t688yx",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "User Interface is currently unavailable, data processing delays",
              "timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:51\u003c/var\u003e - \u003cvar data-var='time'\u003e14:16\u003c/var\u003e UTC"
            }
          ],
          "name": "July",
          "year": 2026
        }
      ],
      "start_time": "2026-07-01T00:00:00Z",
      "time_zone": "UTC"
    },
    {
      "end_time": "2026-06-30T23:59:59Z",
      "months": [
        {
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            {
              "code": "dxbpvhhq9twy",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some customers are currently unable to access the account Billing page in our UI",
              "timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:06\u003c/var\u003e - \u003cvar data-var='time'\u003e20:34\u003c/var\u003e UTC"
            },
            {
              "code": "d8kbv2c6dw19",
              "impact": "major",
              "message": "This incident has been resolved.",
              "name": "Investigating Connectivity Issues",
              "timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e21:18\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
            },
            {
              "code": "b2v8nyjt2cqk",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Delays in processing requests",
              "timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:45\u003c/var\u003e - \u003cvar data-var='time'\u003e05:17\u003c/var\u003e UTC"
            },
            {
              "code": "rgt0gx4v854r",
              "impact": "none",
              "message": "This incident has been resolved. Thank you for your patience!",
              "name": "AI Agent and LLM Campaign Actions Disruption",
              "timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:49\u003c/var\u003e - \u003cvar data-var='time'\u003e16:56\u003c/var\u003e UTC"
            },
            {
              "code": "28mlq8bdx3r2",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some customers seeing delays setting up Pipelines in new EU workspaces",
              "timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:35\u003c/var\u003e UTC"
            },
            {
              "code": "ppst8hrn2mg7",
              "impact": "minor",
              "message": "We confirm the incident is resolved. Thank you for your patience!",
              "name": "Salesforce and Hubspot syncs might be delayed for some EU customers",
              "timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e23:50\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:15\u003c/var\u003e UTC"
            },
            {
              "code": "5tf7sjtrl436",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Customer.io UI is currently inaccessible",
              "timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - \u003cvar data-var='time'\u003e13:42\u003c/var\u003e UTC"
            },
            {
              "code": "n87c9czf97yy",
              "impact": "major",
              "message": "The issues affecting the UI have been resolved, and the system is functioning normally.",
              "name": "UI inaccessible",
              "timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e21:18\u003c/var\u003e - \u003cvar data-var='time'\u003e22:57\u003c/var\u003e UTC"
            },
            {
              "code": "pndtpjxkp8fx",
              "impact": "minor",
              "message": "We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!",
              "name": "Reverse ETL Syncs not being run for some EU Customers",
              "timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - \u003cvar data-var='time'\u003e12:11\u003c/var\u003e UTC"
            }
          ],
          "name": "June",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "ryyg14rdjx6c",
              "impact": "minor",
              "message": "We have confirmed that this incident is now resolved. Thank you very much for your patience!",
              "name": "Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)",
              "timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:26\u003c/var\u003e - \u003cvar data-var='time'\u003e17:08\u003c/var\u003e UTC"
            },
            {
              "code": "914hxt5qd0x3",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Customers in the EU region may experience delays in message sending",
              "timestamp": "May \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:27\u003c/var\u003e - \u003cvar data-var='time'\u003e16:10\u003c/var\u003e UTC"
            },
            {
              "code": "041cfs43svg7",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some customers in our EU region may experience errors and delays",
              "timestamp": "May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e UTC"
            }
          ],
          "name": "May",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "qxmsct5tt631",
              "impact": "major",
              "message": "This incident has been resolved.",
              "name": "Delay in Salesforce \u0026 Hubspot data-in integrations",
              "timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e19:52\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e UTC"
            },
            {
              "code": "vtf17tthghd4",
              "impact": "minor",
              "message": "This incident is now resolved. Thank you for your patience and understanding!",
              "name": "Customer.io UI is currently unavailable for some customers",
              "timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e - \u003cvar data-var='time'\u003e16:55\u003c/var\u003e UTC"
            },
            {
              "code": "9slqt611phhm",
              "impact": "none",
              "message": "This incident has been resolved.",
              "name": "Some customers in our EU region may experience errors and delays",
              "timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e20:07\u003c/var\u003e - \u003cvar data-var='time'\u003e20:16\u003c/var\u003e UTC"
            },
            {
              "code": "1vqgvd3hf430",
              "impact": "none",
              "message": "Customers who are currently working in our UI are likely to have seen elevated errors or loading. Our engineers are aware, investigated, and have resolved this issue. Thank you for your patience and understanding!",
              "name": "Customer.io UI currently experiencing issues",
              "timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e UTC"
            },
            {
              "code": "xp4zzb5ss7jw",
              "impact": "none",
              "message": "We've identified an issue that was preventing the workflow builder from adding Event campaign triggers. This did not affect processing or deliveries for existing campaigns, only the workflow UI experience was impacted. This incident has already been resolved.",
              "name": "Unable to create event-driven campaigns",
              "timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
            },
            {
              "code": "fm8l4wbcdv63",
              "impact": "major",
              "message": "A fix has been deployed and the system's functionality is fully restored.",
              "name": "Integration Destinations UI Disruption",
              "timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - \u003cvar data-var='time'\u003e18:31\u003c/var\u003e UTC"
            },
            {
              "code": "rwdj1w3gnpmn",
              "impact": "minor",
              "message": "Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!",
              "name": "EU Region API Processing Delays",
              "timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e16:46\u003c/var\u003e - \u003cvar data-var='time'\u003e20:53\u003c/var\u003e UTC"
            }
          ],
          "name": "April",
          "year": 2026
        }
      ],
      "start_time": "2026-04-01T00:00:00Z",
      "time_zone": "UTC"
    },
    {
      "end_time": "2026-03-31T23:59:59Z",
      "months": [
        {
          "incidents": [
            {
              "code": "pd3l5cvtxpjs",
              "impact": "none",
              "message": "Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.",
              "name": "Some customers in our EU region may experience errors and delays",
              "timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:30\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e UTC"
            },
            {
              "code": "vcfg12qtwc4g",
              "impact": "none",
              "message": "Our team identified and resolved errors impacting creating and saving campaigns, newsletters, segments in the user interface.",
              "name": "UI Errors Identified",
              "timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e19:09\u003c/var\u003e - \u003cvar data-var='time'\u003e19:09\u003c/var\u003e UTC"
            },
            {
              "code": "k7n1ytpjvhgj",
              "impact": "minor",
              "message": "The issue has been resolved.",
              "name": "Domain Verification Currently Unavailable",
              "timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:55\u003c/var\u003e UTC"
            }
          ],
          "name": "March",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "r5w8hgymj0d4",
              "impact": "minor",
              "message": "This incident has been resolved. We greatly appreciate your patience!",
              "name": "Some customers in our US region may experience errors and delays",
              "timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e20:11\u003c/var\u003e - \u003cvar data-var='time'\u003e20:42\u003c/var\u003e UTC"
            },
            {
              "code": "hmcplz4nrkk0",
              "impact": "minor",
              "message": "Our engineers have resolved this issue. Thank you very much for your patience!",
              "name": "Some customers in our EU region may experience errors and delays",
              "timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:35\u003c/var\u003e - \u003cvar data-var='time'\u003e14:44\u003c/var\u003e UTC"
            },
            {
              "code": "66gdnsfl28qn",
              "impact": "none",
              "message": "This incident has been resolved.",
              "name": "Reverse ETL syncs may experience delays in US",
              "timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e22:42\u003c/var\u003e - \u003cvar data-var='time'\u003e23:02\u003c/var\u003e UTC"
            }
          ],
          "name": "February",
          "year": 2026
        },
        {
          "incidents": [
            {
              "code": "73n05gkxfxfp",
              "impact": "minor",
              "message": "This issue is now resolved. We greatly appreciate your patience while we investigated.",
              "name": "Some customers are experiencing delays with message sending",
              "timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:56\u003c/var\u003e - \u003cvar data-var='time'\u003e19:26\u003c/var\u003e UTC"
            },
            {
              "code": "02978kb4nkx9",
              "impact": "none",
              "message": "This incident has been resolved.",
              "name": "Issue with downloading exports from our App API",
              "timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:55\u003c/var\u003e UTC"
            },
            {
              "code": "8nvdm4yzm09z",
              "impact": "none",
              "message": "Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.",
              "name": "Delays with Salesforce Syncs",
              "timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:34\u003c/var\u003e - \u003cvar data-var='time'\u003e16:34\u003c/var\u003e UTC"
            }
          ],
          "name": "January",
          "year": 2026
        }
      ],
      "start_time": "2026-01-01T00:00:00Z",
      "time_zone": "UTC"
    },
    {
      "end_time": "2025-12-31T23:59:59Z",
      "months": [
        {
          "incidents": [
            {
              "code": "vmb1pyfwk53w",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Customers may be impacted by data delays",
              "timestamp": "Dec \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:06\u003c/var\u003e - \u003cvar data-var='time'\u003e13:37\u003c/var\u003e UTC"
            },
            {
              "code": "sxtt3ksy7dxn",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some customers are experiencing issues with saving their content",
              "timestamp": "Dec \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:07\u003c/var\u003e - \u003cvar data-var='time'\u003e17:25\u003c/var\u003e UTC"
            },
            {
              "code": "4n8kc1gq59qs",
              "impact": "minor",
              "message": "The team has identified the issue and released a fix.",
              "name": "Intermittent issues loading the in-app message editor.",
              "timestamp": "Dec \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:20\u003c/var\u003e - \u003cvar data-var='time'\u003e15:01\u003c/var\u003e UTC"
            },
            {
              "code": "x5hwkcw0ddds",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Customers may be impacted by data delays",
              "timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e18:12\u003c/var\u003e - \u003cvar data-var='time'\u003e20:19\u003c/var\u003e UTC"
            }
          ],
          "name": "December",
          "year": 2025
        },
        {
          "incidents": [
            {
              "code": "bjn3hp4kh6n3",
              "impact": "minor",
              "message": "The team has released a fix and this incident is now resolved.",
              "name": "Trouble loading User Interface in some workspace",
              "timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:20\u003c/var\u003e - \u003cvar data-var='time'\u003e18:15\u003c/var\u003e UTC"
            },
            {
              "code": "62x6tqbh9dr5",
              "impact": "minor",
              "message": "We confirm the incident has been resolved. The system is fully operational.",
              "name": "US infrastructure delays with a subset of deliveries sending",
              "timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:15\u003c/var\u003e - \u003cvar data-var='time'\u003e08:51\u003c/var\u003e UTC"
            },
            {
              "code": "q22tpsnb958p",
              "impact": "minor",
              "message": "The issue has now been resolved.",
              "name": "Forms submissions experiencing intermittent delays",
              "timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - \u003cvar data-var='time'\u003e13:09\u003c/var\u003e UTC"
            },
            {
              "code": "7clgdm32667t",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare",
              "timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e12:28\u003c/var\u003e - \u003cvar data-var='time'\u003e14:51\u003c/var\u003e UTC"
            },
            {
              "code": "grcyw8pmrd3v",
              "impact": "minor",
              "message": "The issue has now been resolved.",
              "name": "Code Editor is freezing unexpectedly",
              "timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:09\u003c/var\u003e - \u003cvar data-var='time'\u003e10:29\u003c/var\u003e UTC"
            },
            {
              "code": "sxf1rkjlcmkx",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some workspaces experiencing delays in campaign journeys and deliveries in US Data Center",
              "timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:46\u003c/var\u003e - \u003cvar data-var='time'\u003e21:54\u003c/var\u003e UTC"
            }
          ],
          "name": "November",
          "year": 2025
        },
        {
          "incidents": [
            {
              "code": "wd9mzkz4rsry",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Issue preventing some workspaces from loading in the US",
              "timestamp": "Oct \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e17:48\u003c/var\u003e - \u003cvar data-var='time'\u003e18:12\u003c/var\u003e UTC"
            },
            {
              "code": "hlncs343ljtj",
              "impact": "major",
              "message": "This incident has been resolved.",
              "name": "Some US customers may be impacted by data delays and UI errors",
              "timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:25\u003c/var\u003e - \u003cvar data-var='time'\u003e21:58\u003c/var\u003e UTC"
            },
            {
              "code": "dqg8pp41jzwy",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Delayed Workspace Performance",
              "timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e20:02\u003c/var\u003e - \u003cvar data-var='time'\u003e20:12\u003c/var\u003e UTC"
            },
            {
              "code": "l0x5t3dsfxnf",
              "impact": "minor",
              "message": "The team has implemented a fix and this incident has now been resolved.",
              "name": "Integrations pages are currently not loading",
              "timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e18:04\u003c/var\u003e - \u003cvar data-var='time'\u003e18:17\u003c/var\u003e UTC"
            },
            {
              "code": "n3gh3gc27qgt",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Intermittent loading issues in the Customer.io UI",
              "timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e15:52\u003c/var\u003e UTC"
            },
            {
              "code": "y15qrb8zqbcg",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Delayed Workspace Performance",
              "timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e21:26\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e UTC"
            },
            {
              "code": "kzhh1m40m0hk",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers",
              "timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:03\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:37\u003c/var\u003e UTC"
            },
            {
              "code": "kf2tppfj2g19",
              "impact": "minor",
              "message": "This issue has now been resolved.",
              "name": "Intermittent issues loading Design Studio for some of our EU customers",
              "timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:39\u003c/var\u003e - \u003cvar data-var='time'\u003e08:53\u003c/var\u003e UTC"
            },
            {
              "code": "8zkv7mtngcp7",
              "impact": "none",
              "message": "This incident has been resolved.",
              "name": "Twilio Templates Outage",
              "timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e18:45\u003c/var\u003e - \u003cvar data-var='time'\u003e22:07\u003c/var\u003e UTC"
            },
            {
              "code": "m16bw44ksrxk",
              "impact": "critical",
              "message": "This incident has been resolved.",
              "name": "Issue with Design Studio",
              "timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e - \u003cvar data-var='time'\u003e16:16\u003c/var\u003e UTC"
            },
            {
              "code": "rjdbmqsm3tlt",
              "impact": "minor",
              "message": "This incident has been resolved.",
              "name": "Some US customers may be impacted by data delays and UI errors",
              "timestamp": "Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:10\u003c/var\u003e - \u003cvar data-var='time'\u003e15:39\u003c/var\u003e UTC"
            }
          ],
          "name": "October",
          "year": 2025
        }
      ],
      "start_time": "2025-10-01T00:00:00Z",
      "time_zone": "UTC"
    }
  ]
}