Snapshot 222470
Parsed
What we read from this document, as JSON. Each entry names the snapshot it was read from.
{
"entries": [
{
"kind": "subprocessor",
"vendor": "acronis",
"evidence_id": 222470,
"data": {
"name": "Acronis®",
"purposes": [
"Acronis Cyber Protect Cloud (Product) and Technical Account Manager (Service)",
"On-going support activities related to Acronis products"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Co-Managed Backup™"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 222470,
"data": {
"name": "Amazon Web Services® (AWS)",
"purposes": [
"Cloud Service Provider",
"Cloud Service Provider (CloudFinder, Fusion, and Replibit)",
"Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ™ (Sell), hosted in Azure",
"Cloud service provider"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "widdix",
"evidence_id": 222470,
"data": {
"name": "attachmentAV",
"purposes": [
"Antivirus and malware protection",
"Scanning files and attachments for malware detection and security protection"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "authorize-net",
"evidence_id": 222470,
"data": {
"name": "Authorize.net®",
"purposes": [
"Online payment gateway service provider",
"Payment platform to enable businesses to accept online payments"
],
"sections": [
"Common Sub-Processors",
"ConnectWise CPQ™ (Sell)"
]
}
},
{
"kind": "subprocessor",
"vendor": "auvik",
"evidence_id": 222470,
"data": {
"name": "Auvik®",
"purposes": [
"Automated network monitoring software",
"Provides automated network monitoring and IT asset management for network administration and troubleshooting"
],
"sections": [
"Common Sub-Processors",
"ConnectWise RMM™"
]
}
},
{
"kind": "subprocessor",
"vendor": "amazon-web-services",
"evidence_id": 222470,
"data": {
"name": "AWS",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 222470,
"data": {
"name": "Azure",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "bitdefender",
"evidence_id": 222470,
"data": {
"name": "Bitdefender®",
"purposes": [
"Cybersecurity software provider",
"Cybersecurity solutions provider, including anti-virus and internet security software"
],
"sections": [
"Common Sub-Processors",
"Cybersecurity Management"
]
}
},
{
"kind": "subprocessor",
"vendor": "paypal-us",
"evidence_id": 222470,
"data": {
"name": "Braintree",
"purposes": [
"Payment gateway and payment processing services",
"Payment processing solution"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Bulk Email Checker™",
"purposes": [
"Mass email verification tool",
"Tool for verifying bulk emails"
],
"sections": [
"Common Sub-Processors",
"ConnectWise PSA™ Classic"
]
}
},
{
"kind": "subprocessor",
"vendor": "certinia",
"evidence_id": 222470,
"data": {
"name": "Certinia™",
"purposes": [
"Cloud-based ERP solution",
"Salesforce ERP solution to manage professional services and customer relationships"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "chargebee",
"evidence_id": 222470,
"data": {
"name": "Chargebee®",
"purposes": [
"Subscription billing and management platform",
"To provide subscription billing and management software for business"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Customer Feedback (formerly SmileBack™)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "ChatGenie™",
"purposes": [
"Chat and workflow automation",
"Help desk services, chat support, and social media engagement"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "kaseya",
"evidence_id": 222470,
"data": {
"name": "ConnectBooster™",
"purposes": [
"Automated payment management platform",
"Automates payment processing and recurring billing for MSPs"
],
"sections": [
"Common Sub-Processors",
"ConnectWise CPQ™ (Sell)"
]
}
},
{
"kind": "subprocessor",
"vendor": "databank",
"evidence_id": 222470,
"data": {
"name": "DataBank",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "DocConverter™",
"purposes": [
"Document conversion between various file formats",
"Document conversion tool"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Documentation (formerly ITBoost™)"
]
}
},
{
"kind": "subprocessor",
"vendor": "docebo",
"evidence_id": 222470,
"data": {
"name": "Docebo®",
"purposes": [
"Learning Management Software (LMS)",
"Online training content hosting for colleagues and partners"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "elevenlabs",
"evidence_id": 222470,
"data": {
"name": "ElevenLabs",
"purposes": [
"Real-time text-to-speech and speech-to-text models",
"Voice Agent"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Agentic™"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Epay Global LTD®",
"purposes": [
"Online payment processing platform",
"Payment platform to enable businesses to accept online payments"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "equinix",
"evidence_id": 222470,
"data": {
"name": "Equinix",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "flagsmith",
"evidence_id": 222470,
"data": {
"name": "FlagSmith",
"purposes": [
"Feature Flags",
"Feature Flags (x360Portal and x360Sync)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "flexential",
"evidence_id": 222470,
"data": {
"name": "Flexential",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Fortify™",
"purposes": [
"Cloud-based customer support and help desk platform",
"Multi-channel customer interaction management"
],
"sections": [
"Common Sub-Processors",
"Cybersecurity Management"
]
}
},
{
"kind": "subprocessor",
"vendor": "glasshive",
"evidence_id": 222470,
"data": {
"name": "Glasshive™",
"purposes": [
"MSP marketing automation platform",
"Marketing and sales automation platform for MSPs"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Global Payments Integrated™",
"purposes": [
"Embedded payments processing solution",
"Payment platform to enable businesses to accept online payments"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Payments (formerly WisePay™)"
]
}
},
{
"kind": "subprocessor",
"vendor": "google-cloud",
"evidence_id": 222470,
"data": {
"name": "Google Cloud Platform",
"purposes": [
"Cloud Storage Provider",
"Cloud Storage Provider (x360Sync, x360Cloud, and x360Portal)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "hex",
"evidence_id": 222470,
"data": {
"name": "Hex Technologies™",
"purposes": [
"Analytics software",
"Data storage and analytics"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "higher-logic",
"evidence_id": 222470,
"data": {
"name": "Higher Logic™",
"purposes": [
"Customer engagement, online community",
"SaaS-based online community"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "hubspot",
"evidence_id": 222470,
"data": {
"name": "HubSpot®",
"purposes": [
"CRM and Marketing software platform",
"CRM and marketing software platform",
"Customer relationship management platform and marketing automation and analytics platform",
"Marketing"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Customer Feedback (formerly SmileBack™)",
"Service Leadership, Inc.®, a ConnectWise company",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Hut 8",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "ibm",
"evidence_id": 222470,
"data": {
"name": "IBM (Softlayer)",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "IBM MAAS 360®",
"purposes": [
"MDM Solution",
"Mobile device management solutions for MSPs"
],
"sections": [
"Common Sub-Processors",
"ConnectWise RMM™"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "IBM® SoftLayer®",
"purposes": [
"Cloud-based customer support and help desk platform",
"Multi-channel customer interaction management"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Continuity Backup™"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "IPHub™",
"purposes": [
"IP Geolocation and intelligence service",
"To offer IP address geolocation and data insights"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Ipinfo.io",
"purposes": [
"IP Geolocation and insights",
"To offer IP address geolocation and data insights"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "IPStack™",
"purposes": [
"Geolocation API service",
"To offer IP address geolocation and data insights"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "keepit",
"evidence_id": 222470,
"data": {
"name": "KeepIT®",
"purposes": [
"Backups of Microsoft 365, Google Apps for Works (GSuite), Salesforce.com, Dynamics 365, Azure AD for MSPs",
"Cloud backup solutions"
],
"sections": [
"Common Sub-Processors",
"ConnectWise SaaS Backup™"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Latitude.sch",
"purposes": [
"Cloud hosting services for hosting infrastructure",
"Global cloud infrastructure provider"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "latitude-sh",
"evidence_id": 222470,
"data": {
"name": "Latitude.sh",
"purposes": [
"Data Center Provider",
"Japan, US"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "launchdarkly",
"evidence_id": 222470,
"data": {
"name": "LaunchDarkly",
"purposes": [
"Feature Flags",
"Feature Flags (x360Recover)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Libphonenumber.appspot.com",
"purposes": [
"Phone number validation tool",
"Tool for validating and formatting phone numbers"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "LMI Chat™",
"purposes": [
"Customer support chat solution",
"Real-time customer support chat"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Co-Managed Backup™"
]
}
},
{
"kind": "subprocessor",
"vendor": "mailchimp",
"evidence_id": 222470,
"data": {
"name": "Mailchimp/Mandrill",
"purposes": [
"Product Emails",
"Product Emails (x360Cloud)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "marketo",
"evidence_id": 222470,
"data": {
"name": "Marketo®",
"purposes": [
"Marketing analysis and attribution platform",
"Marketing automation and analytics platform"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "maxio",
"evidence_id": 222470,
"data": {
"name": "Maxio®",
"purposes": [
"Subscription billing and analytics for businesses",
"Subscription billing management platform"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Customer Feedback (formerly SmileBack™)",
"ConnectWise Reports and Dashboards (formerly BrightGauge™)"
]
}
},
{
"kind": "subprocessor",
"vendor": "microsoft",
"evidence_id": 222470,
"data": {
"name": "Microsoft® (Azure®, O365®, Defender®, OpenAI®)",
"purposes": [
"Corporate business tools, cybersecurity, artifical intelligence functionality, cloud services hosting for CPQ",
"Security solution provider",
"Tool for user experience research",
"User behavior analytics tool"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "netsuite",
"evidence_id": 222470,
"data": {
"name": "NetSuite™",
"purposes": [
"Billing and accounting platform",
"Enterprise Resource Planning (ERP) System"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Novva",
"purposes": [
"Data Center Provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "oracle",
"evidence_id": 222470,
"data": {
"name": "Oracle Cloud Infrastructure",
"purposes": [
"Cloud Service Provider",
"Cloud Service Provider (x360Cloud)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "outreach",
"evidence_id": 222470,
"data": {
"name": "Outreach™",
"purposes": [
"Digital Experience Platform (DXP)",
"Tools for content management, e-commerce, and digital marketing"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "ovh",
"evidence_id": 222470,
"data": {
"name": "OVH",
"purposes": [
"Cloud hosting services for hosting infrastructure",
"Data Center Provider",
"Global cloud infrastructure provider",
"United States"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "PayFabric®",
"purposes": [
"Payment platform to enable businesses to accept online payments",
"Payment processing platform"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Home",
"R1Soft™, a ConnectWise company",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "pendo",
"evidence_id": 222470,
"data": {
"name": "Pendo®",
"purposes": [
"Product Analytics",
"Product analytics and user feedback",
"Software tools for product analytics, user feedback, and guided user experiences"
],
"sections": [
"Common Sub-Processors",
"ConnectWise RMM™",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "plivo",
"evidence_id": 222470,
"data": {
"name": "Plivo®",
"purposes": [
"Cloud communication platform as a service",
"Cloud software platform to build and integrate communications (messaging, voice, video) capabilities into software applications, SMS authentication"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "productboard",
"evidence_id": 222470,
"data": {
"name": "Productboard",
"purposes": [
"Product Roadmap and Customer Feedback"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Quickemailverification.com",
"purposes": [
"Email validation service",
"Tool for verifying bulk emails"
],
"sections": [
"Common Sub-Processors",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "salesforce",
"evidence_id": 222470,
"data": {
"name": "Salesforce®",
"purposes": [
"CRM",
"Customer relationship management, support"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Sand Dune Mail™",
"purposes": [
"Email relay services",
"SMTP2GO Email relay service"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "sendgrid",
"evidence_id": 222470,
"data": {
"name": "SendGrid",
"purposes": [
"Product Emails",
"Product Emails (x360Sync)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "sentinelone",
"evidence_id": 222470,
"data": {
"name": "SentinelOne®",
"purposes": [
"Endpoint cybersecurity solutions provider",
"Endpoint protection solutions to defend against advanced threats and malware"
],
"sections": [
"Common Sub-Processors",
"Cybersecurity Management"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "ShoreBPO™",
"purposes": [
"Basic office setup, infrastructure, office facilities",
"Business Processing Outsourcing (BPO) service provider"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "snapengage",
"evidence_id": 222470,
"data": {
"name": "Snapengage™",
"purposes": [
"Live chat and customer engagement platform",
"Real-time chat support"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "snowflake",
"evidence_id": 222470,
"data": {
"name": "Snowflake®",
"purposes": [
"Cloud data warehousing platform",
"Data storage and analytics"
],
"sections": [
"Common Sub-Processors"
]
}
},
{
"kind": "subprocessor",
"vendor": "spycloud",
"evidence_id": 222470,
"data": {
"name": "SpyCloud™",
"purposes": [
"Breach data monitoring service",
"Cybersecurity service that monitors and mitigates credential breaches"
],
"sections": [
"Common Sub-Processors",
"Cybersecurity Management"
]
}
},
{
"kind": "subprocessor",
"vendor": "stripe",
"evidence_id": 222470,
"data": {
"name": "Stripe®",
"purposes": [
"Online payment processing platform",
"Payment platform to enable businesses to accept online payments"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Customer Feedback (formerly SmileBack™)",
"ConnectWise Documentation (formerly ITBoost™)"
]
}
},
{
"kind": "subprocessor",
"evidence_id": 222470,
"data": {
"name": "Sub-Processor Name",
"purposes": [
"Purpose"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Data Center Infrastructure"
]
}
},
{
"kind": "subprocessor",
"vendor": "talentlms",
"evidence_id": 222470,
"data": {
"name": "TalentLMS",
"purposes": [
"Deliver and manage online training for internal and external users",
"Learning Management System"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "twilio",
"evidence_id": 222470,
"data": {
"name": "Twilio",
"purposes": [
"SMS",
"SMS (x360Portal and x360Sync)"
],
"sections": [
"Common Sub-Processors",
"x360 Products from Axcient™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "uploadcare",
"evidence_id": 222470,
"data": {
"name": "Uploadcare™",
"purposes": [
"Cloud-based file handling solution",
"Cloud-based file handling, storage, and delivery solutions"
],
"sections": [
"Common Sub-Processors",
"R1Soft™, a ConnectWise company"
]
}
},
{
"kind": "subprocessor",
"vendor": "veeam-software",
"evidence_id": 222470,
"data": {
"name": "Veeam®",
"purposes": [
"Backup and Data Management solutions",
"Data backup, recovery, and data management solutions"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Co-Managed Backup™"
]
}
},
{
"kind": "subprocessor",
"vendor": "walkme",
"evidence_id": 222470,
"data": {
"name": "WalkMe®",
"purposes": [
"Digital adoption and guidance platform",
"On-screen guidance and tutorials within SaaS applications"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Automate™",
"ConnectWise PSA™ Classic",
"ScreenConnect®"
]
}
},
{
"kind": "subprocessor",
"vendor": "opentext",
"evidence_id": 222470,
"data": {
"name": "Webroot®",
"purposes": [
"Anti-virus and cybersecurity service",
"Provides anti-virus and internet security for consumers and businesses"
],
"sections": [
"Common Sub-Processors",
"Cybersecurity Management"
]
}
},
{
"kind": "subprocessor",
"vendor": "zapier",
"evidence_id": 222470,
"data": {
"name": "Zapier®",
"purposes": [
"Automate tasks between web apps",
"Low code platform to automate tasks via API"
],
"sections": [
"Common Sub-Processors",
"ConnectWise Customer Feedback (formerly SmileBack™)"
]
}
},
{
"kind": "subprocessor",
"vendor": "zuora",
"evidence_id": 222470,
"data": {
"name": "Zuora®",
"purposes": [
"Subscription billing, revenue recognition, and analytics",
"Subscription management and billing automation platform"
],
"sections": [
"Common Sub-Processors"
]
}
}
]
}