ConnectWise

connectwise.com

ConnectWise declares 74 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Microsoft. No published changes since we first read it on Nov 6, 2026. 4 tracked vendors name ConnectWise as a subprocessor, including Panintelligence, Pax8 and Presidio.

Subprocessors CSV of ConnectWise's subprocessors · Atom feed of ConnectWise's subprocessors DORA draft CSV of ConnectWise's subprocessors as declared by ConnectWise what's this? · 

74 third parties.

NamePurposeLocationListed since
Acronis® Acronis Cyber Protect Cloud (Product) and Technical Account Manager (Service); On-going support activities related to Acronis products
Amazon Web Services® (AWS)
Cloud Service Provider; Cloud Service Provider (CloudFinder, Fusion, and Replibit); Cloud hosting services for hosting ConnectWise offerings (with the exception of ConnectWise CPQ™ (Sell), hosted in Azure; Cloud service provider
attachmentAV Antivirus and malware protection; Scanning files and attachments for malware detection and security protection
Authorize.net® Online payment gateway service provider; Payment platform to enable businesses to accept online payments
Auvik® Automated network monitoring software; Provides automated network monitoring and IT asset management for network administration and troubleshooting
AWS Data Center Provider; United States
Azure Data Center Provider; United States
Bitdefender® Cybersecurity software provider; Cybersecurity solutions provider, including anti-virus and internet security software
Braintree Payment gateway and payment processing services; Payment processing solution
Bulk Email Checker™ Mass email verification tool; Tool for verifying bulk emails
Certinia™ Cloud-based ERP solution; Salesforce ERP solution to manage professional services and customer relationships
Chargebee® Subscription billing and management platform; To provide subscription billing and management software for business
ChatGenie™ Chat and workflow automation; Help desk services, chat support, and social media engagement
ConnectBooster™ Automated payment management platform; Automates payment processing and recurring billing for MSPs
DataBank Data Center Provider; United States
DocConverter™ Document conversion between various file formats; Document conversion tool
Docebo® Learning Management Software (LMS); Online training content hosting for colleagues and partners
ElevenLabs AIReal-time text-to-speech and speech-to-text models; Voice Agent
Epay Global LTD® Online payment processing platform; Payment platform to enable businesses to accept online payments
Equinix Data Center Provider; United States
FlagSmith Feature Flags; Feature Flags (x360Portal and x360Sync)
Flexential Data Center Provider; United States
Fortify™ Cloud-based customer support and help desk platform; Multi-channel customer interaction management
Glasshive™ MSP marketing automation platform; Marketing and sales automation platform for MSPs
Global Payments Integrated™ Embedded payments processing solution; Payment platform to enable businesses to accept online payments
Google Cloud Platform Cloud Storage Provider; Cloud Storage Provider (x360Sync, x360Cloud, and x360Portal)
Hex Technologies™ Analytics software; Data storage and analytics
Higher Logic™ Customer engagement, online community; SaaS-based online community
HubSpot® CRM and Marketing software platform; CRM and marketing software platform; Customer relationship management platform and marketing automation and analytics platform; Marketing
Hut 8 Data Center Provider; United States
IBM (Softlayer) Data Center Provider; United States
IBM MAAS 360® MDM Solution; Mobile device management solutions for MSPs
IBM® SoftLayer® Cloud-based customer support and help desk platform; Multi-channel customer interaction management
IPHub™ IP Geolocation and intelligence service; To offer IP address geolocation and data insights
Ipinfo.io IP Geolocation and insights; To offer IP address geolocation and data insights
IPStack™ Geolocation API service; To offer IP address geolocation and data insights
KeepIT® Backups of Microsoft 365, Google Apps for Works (GSuite), Salesforce.com, Dynamics 365, Azure AD for MSPs; Cloud backup solutions
Latitude.sch Cloud hosting services for hosting infrastructure; Global cloud infrastructure provider
Latitude.sh Data Center Provider; Japan, US
LaunchDarkly Feature Flags; Feature Flags (x360Recover)
Libphonenumber.appspot.com Phone number validation tool; Tool for validating and formatting phone numbers
LMI Chat™ Customer support chat solution; Real-time customer support chat
Mailchimp/Mandrill Product Emails; Product Emails (x360Cloud)
Marketo® Marketing analysis and attribution platform; Marketing automation and analytics platform
Maxio® Subscription billing and analytics for businesses; Subscription billing management platform
Microsoft® (Azure®, O365®, Defender®, OpenAI®) AI
Corporate business tools, cybersecurity, artifical intelligence functionality, cloud services hosting for CPQ; Security solution provider; Tool for user experience research; User behavior analytics tool
NetSuite™ Billing and accounting platform; Enterprise Resource Planning (ERP) System
Novva Data Center Provider; United States
Oracle Cloud Infrastructure Cloud Service Provider; Cloud Service Provider (x360Cloud)
Outreach™ Digital Experience Platform (DXP); Tools for content management, e-commerce, and digital marketing
OVH Cloud hosting services for hosting infrastructure; Data Center Provider; Global cloud infrastructure provider; United States
PayFabric® Payment platform to enable businesses to accept online payments; Payment processing platform
Pendo® Product Analytics; Product analytics and user feedback; Software tools for product analytics, user feedback, and guided user experiences
Plivo®
Cloud communication platform as a service; Cloud software platform to build and integrate communications (messaging, voice, video) capabilities into software applications, SMS authentication
Productboard Product Roadmap and Customer Feedback
Quickemailverification.com Email validation service; Tool for verifying bulk emails
Salesforce® CRM; Customer relationship management, support
Sand Dune Mail™ Email relay services; SMTP2GO Email relay service
SendGrid Product Emails; Product Emails (x360Sync)
SentinelOne® Endpoint cybersecurity solutions provider; Endpoint protection solutions to defend against advanced threats and malware
ShoreBPO™ Basic office setup, infrastructure, office facilities; Business Processing Outsourcing (BPO) service provider
Snapengage™ Live chat and customer engagement platform; Real-time chat support
Snowflake® Cloud data warehousing platform; Data storage and analytics
SpyCloud™ Breach data monitoring service; Cybersecurity service that monitors and mitigates credential breaches
Stripe® Online payment processing platform; Payment platform to enable businesses to accept online payments
Sub-Processor Name Purpose
TalentLMS Deliver and manage online training for internal and external users; Learning Management System
Twilio SMS; SMS (x360Portal and x360Sync)
Uploadcare™ Cloud-based file handling solution; Cloud-based file handling, storage, and delivery solutions
Veeam® Backup and Data Management solutions; Data backup, recovery, and data management solutions
WalkMe® Digital adoption and guidance platform; On-screen guidance and tutorials within SaaS applications
Webroot® Anti-virus and cybersecurity service; Provides anti-virus and internet security for consumers and businesses
Zapier® Automate tasks between web apps; Low code platform to automate tasks via API
Zuora® Subscription billing, revenue recognition, and analytics; Subscription management and billing automation platform

Web TechnologiesCSV of ConnectWise's web technologies · Atom feed of ConnectWise's web technologies

ConnectWise's homepage made 209 requests to 30 domains, 16 services controlled by another company, and 1 domain not identified.

Analytics (5): Meta, Cloudflare, ZoomInfo, Microsoft, SiteimproveAdvertising (2): Google Cloud, Reddit, Inc.Marketing automation (1): AdobeLive chat (1): Qualified.com, Inc.A/B Testing (1): OptimizelyCookie compliance (1): OneTrustCDN (1): jsDelivrOther (4): usually detected as Issue trackers: Sentry; Reviews: Trustpilot; usually detected as Security: Amazon Web Services; Video players: Wistia

16 third parties by category: Analytics 5Advertising 2Marketing automation 1Live chat 1A/B Testing 1Cookie compliance 1CDN 1Other 4

Third parties 16 · 132 requests
Qualified.com, Inc. Qualified 23% of the page's requests 49
Meta Facebook Pixel 2.9.437 7% of the page's requests 15
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 7% of the page's requests 14
OneTrust OneTrust 6% of the page's requests 12
Cloudflare Cloudflare Browser Insights 4% of the page's requests 8
Amazon Web Servicessubprocessor on.aws 3% of the page's requests 6
Adobe Marketo 2% of the page's requests 5
Optimizely Optimizely 2% of the page's requests 5
ZoomInfo Zoominfo 2% of the page's requests 5
Reddit, Inc. Reddit Ads 1% of the page's requests 3
jsDelivr jsDelivr 1% of the page's requests 3
Microsoftsubprocessor Azure Monitor <1% of the page's requests 2
Siteimprove Siteimprove <1% of the page's requests 2
Sentry sentry.io <1% of the page's requests 1
Trustpilot Trustpilot <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
Unknown 1 · 10 requests

fishrobotflower.com

First party 1 · 67 requests
ConnectWise Adobe Fonts Azure Cloudflare Cloudflare Turnstile HSTS HTTP/3 HockeyStack Microsoft ASP.NET Microsoft Application Insights Microsoft Clarity Open Graph Optimizely Content Management Priority Hints Sentry Typekit core-js 3.32.2 jQuery 3.7.1 32% of the page's requests 67

9 tracked companies loaded by the homepage are not in ConnectWise's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV of the companies listing ConnectWise · Atom feed of the companies listing ConnectWise

4 companies
  • Panintelligence panintelligence.com Remote access tool, used to support customers
  • Pax8 pax8.com Business development, technical support and Partner Services.
  • Presidio presidio.com IT Service Management, RMM, Business Intelligence
  • SymphonyAI symphonyai.com

Incidents reported by ConnectWise's subprocessorsCSV of incidents reported by vendors ConnectWise lists · Atom feed of incidents reported by vendors ConnectWise lists

311 reported incidents in the last 30 days, by 19 of the vendors ConnectWise lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ConnectWise was involved.

DateCompanyIncidentImpactLasted
Twilio· SendGridSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
KaseyaDRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote minorongoing
OpenTextCore Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable major2 h 43 min
Twilio· SendGridRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
Twilio· SendGridIssue resolved minor1 h 43 min
KaseyaGoogle Brotli Vulnerability (CVE-2026-111497) no impact statedongoing
Twilio· SendGridSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenTextCore EDR/MDR was experiencing experiencing login issues major17 min
Twilio· SendGridGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
KaseyaDatto Partner Portal - Login - Unable to proceed past the Account Selection Page critical2 h 58 min
KaseyaAutotask – Precautionary Suspension of N-able Integrations no impact statedongoing
Twilio· SendGridWhatsApp Business API Message Send Failures minor16 h 29 min
Twilio· SendGridVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
Twilio· SendGridVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
Twilio· SendGridSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
Twilio· SendGridSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
LaunchDarklyEmail notifications are not being delivered minor26 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
Twilio· SendGridSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
Twilio· SendGridSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
Twilio· SendGridSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
Twilio· SendGridSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
Twilio· SendGridSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min

And 286 more. All of them: CSV · Who is around them.

ChangesCSV of ConnectWise's changes · Atom feed of ConnectWise's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ConnectWise's site

ConnectWise transparency rating

It updates with the rating.

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